N1— player complaints: 153 in English

First time player at N1 casino and used the first deposit bonus. I did not know that there was a max betting limit if you play with a bonus. They have let me play for 24 hours this way and did not warn me or what so ever. I managed to win 4850 euros and wanted to pay out some winnings. Then I got the heartbreaking news that I did not respect the T&C and therefore confiscate my whole balance of 4800 euros, because I exceeded the limit for the bonus of 100. In my opinion this sanction is disproportionally. I really would like to know if this is legal. Dont they have a duty of care towards unknowing first time players? I would have understand if they took away the bonus or a partial sanction was put in place. Thank you in advance! Note, I just found TradaCasino through your website and signed up with them. They warn proactively with sending the bonus terms and conditions with the first email, so new customers are aware. This is how it should be done..

I have open account at N1 Casino and make two deposit with bonus and lost it. Third one i have deposit 25 euro and get 25 euro extra wchich i need to wager 50 Times. After wagering the whole amonut (1250euro) i have won 1815 in Total playing slots and black Jack live.This morning I have verified my account and was told that first cashout will be send to my bank account. Later on today i recieve an email from N1 one saying that i have duplicate account and they confiscate all my winnings from my account. I was really suprised because i was thinking that im only one whos playing in the house.(im living with my ex girlfriend and our lovely Child with down syndrom). I did not know that my ex partner have play before on this Casino till today. I have no knowledge until today that somebody else is also play at this Casino at the same address or IP address. After recieving that email from N1 Casino i have spoke with her and she admitt that she also have an account there and sometimes play there as well. I do not agree with the decission of that Casino because first of all when i make deposits i did not know that anybody else is playing on N1 Casino(i do not think somebody will ask that of question to anybody) , second i have wager the whole amonut(1250€) and win 1795 euro with my free moeny, third after first deposit N1 Casino already know that somebody else also have an account and they still let me make deposits and use bonus codes. [EDIT]. The have a system to check those information straight away, but im not able and at the beginning they should let me know that any winnings from bonus money Will be not pay out to me,They confiscate them like a mafia.I think after wagering the whole amonut they cant refuse to pay it out. On the end of this complain i have to Say that im really happy i try to cash out money now instead of play longer and win like 100000€ and then get like a heart attack on Christmas time.My death will be super suprise for my very sick child with down syndrom(i was planning to tell about the winning to my ex and promisse super vacation for my daughter,her first trip to Poland to see the whole family at the Christmas day.) . Problem comes when i try to pay out and that is a big problem and i think thats to late to refuse to pay it out. I hope somebody Will be able to help me with that issue. Ps. Super gift from N1 Casino for coming Christmas.... And im sorry for the email... i have write it being very angry. I think that schould never happend to anybody whos play and win on online Casino.They might kill somebody one day if they will use that kind of practice Regards [EDIT]

Hi, so i claimed the 200% roshstein bonus, I did a bonus hunt on n1 casino, i had about 10 bonuses, i was still in the wagering process at 74% now all of a sudden whilst doing my freespisn it didnt add any more money and my bonus was gone. I wrote the support and they stated that i am not allowed to delay any bonuses and therefore I lost everything. "It's forbidden to postpone any playing rounds, including free spins and bonus rounds, for the time when you no longer need to play the bonus through and/or make new deposit(s). Players doing so agree to have their bonus and associated winnings declared void." It clearly states though that I cannot save any bonuses until after wagering is complete it doesn't say anything about not being allowed to save bonuses whilst in the wagering process. I mean Roshstein does this as well, so i don't understand at all how i breached the t&c, I had a long chat with support, which wasnt helpful at all just refering to the t&c. This certainly will be the last time I ve played on this casino.

Good evening dear customer support, I would like to kindly ask you to verify if conpany N1 casino have T&Cs innline with the generic gaming pact or gaming rules. I am questioning part about bonuses where they are stating: deposit funds are being taken first and then bonus funds. Meaning: a) deposit 100 eur and 100 eur is bonus. Balance is 200. In case you loose 50 Eur and decide to cancel bonus, they will return you only 50 EUR B) deposit 100 eur and 100 eur is bonus. Balance is 200. You played, wagered status reached 40% and your balance 1000 eur. In case you decide to cancel bonus, they will take you the whole amount. C) case happened to me. Deposit and bonus the same. Wagering was 60%, balance 59 Eur. Decided to cancel bonus and thought will be able to play with mine 59 eur. They took all funds and dont want to procced with reversal of my action or crediting of my account with such amount I have never ever met with such rule foe bonuses. In each company I used bonuses, they first touch bonuses and then deposit funds. In other words, I would expect that casino would donthe following when cancelling of bonus: a) remove 50 bonus and keep 100 EUR balance b) remove all winnings from bonus and keep 100 EUR balance c) no bonus amount to removed, therefore balance should remain on 59 EUR Thanks for looking into this and your feedback. Best Regards, [EDIT]

Dear, i had an Account with my second E-Mail Address, where i cant payout, cause, my address wasn't until then not the right, cause i thought i will move earlier. So i thought i deletet this account and opend a new one under the E-Mail: [EDIT] I wanted to make yestaday a pay out from 400€. So i send all my actual data to them, now my account was closed, cause i had a duplicated account, but i wasnt loged in there, until i had a new one. So now i have loss of a a lot of money. And they blocked the wrong account. Cause the Account with [EDIT] is my correct account with all right documents. And i chatted a lot with the chatservice, and they said, i miss only these and these, so i uploaede directly, nobody told me, that my old account ( which i thought it is deletet). could be a problem. So i answered them, they blocked the wrong account. May y can help me? Sincerly, [EDIT]

hello after a withdrawal at 7 nov 2019 i still wait for my money ..spook with customer service but they can not tell me to wich bankaccovnt they make the withdrawal or cant send me a receipt of the withdrawal .. i have wait now for 7 days and want my money now..can you please answer this notes at this email [EDIT] thats the email i use at this moment thank you

Account was verified on last withdrawal. Attempted to make a new withdrawal and the Casino requires information that is not pertinent to verifying ID(ex. amount paid on a pay stub or amount owing on a utility bill). The LiveChat agent [EDIT] also refused to give me any contact information to the Legal Department or anything further.

Hello, I have the following problem. A few days ago I have done a deposit of 50€ with a 100% Bonus at the N1 Casino. Luckily I have completed the wager and the N1 Casino does not want to transfer me the money. In the following ticket they said, that their security system has flagged my account as an IP duplicate but I only have one account with one email registered at the N1 Casino. I played on several devices at the same household (Laptop, Smartphone) but this should not be the problem here. I hope you guys can help me out with my problem Best regards, [EDIT]

Canceling withdrawal because of nonsense reasons, and its their fault because theis deposit system is faulty. this needs to be checked because im sure there are a lot cases like mine where they just keep cancelling the withdrawal for no reasons

Hello, i deposit 30€ with 100% Bonus @ N1Casino on 22.Sep 2019. Over this day and 23.Sep i managed to win 14750€. First I wanna say, I played at my Laptop and on my smartphone ( in my wirless-lan, at my best friends wireless lan and my mobile data on my smartphone - of course there are different IP's). Second important thing is, there is only ONE account with my name and my adress. Nobody in my house neither playing online casino nor playing @N1Casino. Yesterday (23 Sep 2019) I wanted to cashout my big win. after I caused the cashout, i uploaded my ID,Bank statement, everything the need. After few minutes I received an EMail from N1Casino with the following text : "Dear Friend, We have to remind you that according to our Terms and Conditions only 1 account per IP, device or household can get bonuses. General bonus terms and conditions "Only one bonus is awarded per person (e-mail or IP address)" https://www.n1casino.com/terms-and-conditions We are sorry to inform you that your winnings were confiscated to the deposit amount due to violation of the rules. Also please note that bonuses are not available for you anymore. Best regards, N1 Casino Support Team " So, the problem is, as I said, I only have 1 account @ N1Casino and there are no "IP-Issues". How in the world can this be legal?! I wouldnt take further steps, but in that case, its very very much money that they have "stolen" from me... I mean 14.750€...thats a new car!! So... the question is, what can I do to get my money? I have screenshotet everything important... if you need it, just say. I hope you guys can help me out... thats a really big amount of cash that i LEGALY won... Appreciate your help and have a good day. Greets from Germany [EDIT]

These dumb cunts FLAT OUT IGNORE FACTS. I HAVE A JOINT BANK ACCOUNT WITH MY DAD, TO WHICH THE CARD THE DEPOSIT WAS MADE FROM BELONGS. IT IS LEGALLY MINE AND THEY SNIVEL THE SAME COPY PASTE RESPONSE AT ME "DURRR 3RD PARTY LMAO UR MONIEZ NOW OURS HEHEH" Simply because the card has my dad's name, because cards CAN ONLY HAVE _ONE_NAME. I OWN 50% OF THAT FUCKING CARDS BANK ACCOUNT. I promise ill fly to Malta and carve the first person I encounter at their address if they don't decide to settle this fairly. Nobody fucking steals from me.

Claims 3rd party payment. They claim funds will be refunded but don't verify the procedure has been initiated. Playing for time so I can't dispute with mastercard. Holds onto my winnings, has disabled my account, isn't respecting their own judgement or rules. If they have decreed payment has been made by me with another person's card without authorisation, that party must be refunded or access reenabled and my winnings cashed out.

Hi! I have copied the mail I have written to the casino below. I hope you can do something. Thanks in advance. Hello. I played yesterday for hours and wanted to cashout and now you say I have exceeded the bet and dont want to cashout anything? In the terms you say the bet should not exceed 5 eur, but there is not written that you can take the money back. Nobody reads the whole terms and you would be able to set the limit, but you didnt.I kindly ask you to csh out the money or I have to take fruther steps to get my money back.

I want my winnings that were [voided] by N1casino. 750.20 euro. I paid for it fairly and i won it fairly.

During the investigation into your personal account it was found out that your account is a duplicate. We're sorry for the inconvenience, but per the decision of administration it was closed. Refund of your last deposit will be processed as soon as possible. Hi. I have the Same problem with n1 Casino. I have been able to play here without any problems, but i should have been blocked from playing here from the start. I have a permanent Self Exclusion on all the casinos of there Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET. For gamling problems. All The same information have been used so they have faild with taking responsiblity gamling seriously. I started to play here and won 600euro. after that i made a withdraw and got this email back "During the investigation into your personal account it was found out that your account is a duplicate. We're sorry for the inconvenience, but per the decision of administration it was closed. Refund of your last deposit will be processed as soon as possible." I have contacted alot of N1 casino regarding my gamling problem. Also softswiss, got this blocked "Exclusion on all the casinos of there Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET." name, date of birth and address in the system should be blocked. Have been able to play there and lose thoudands. All The correct personal information I got a refund of my last deposit and they took my winnings, since i should not been able to play here from the beginning i now demand all my deposits back -100 for the first i got back. Best regards [EDIT]

I got free spins 50 of these spins I made the required bet and I won 3000 pl for this my payment lasted 3 days with that 2800 zlotys I was paid 200 was told in the regulations I write with max 200 zlotys I think I was cheated because there was no record why it lasted it was 3 days and I was taken 2800 PLN, please indicate the court which is competent because I will not give up and sue n1 limited because it cannot be so under the regulations where I write with max PLN 200 there is a point countries that cannot receive the free spins bonus in this is Poland I have vip status where I also can't and I got a turnover that is heavily combined

Claimed the following Unfortunately your account was flagged as duplicate by our security system. It means that more than one account created used with the same IP address, device or browser. Unfortunately, this is a violation of our T

I deposit 67€ and got 125% welcome bonus, I wagered whole amount and made withdraw. They cancelled my withdraw and they are saying that there have been multiple accounts in my IP address so they are not going to pay me. They are lying, I only have one account in my IP address. I have pictures of my deposit and winnings.

Hello, I just new on N1 casino I registerd on 1st of August i won a little amount on my first deposit. I filed my documents - copy id front bank - utility bill - skrill profile - skrill deposit to n1 casino They are asking for additional documts Dear Friend, Please be informed that your withdrawal request was declined because of account verification required. We would like to ask you to upload the following documents into your profile (Documents tab): - history of your Skrill transactions for the last 3 month - selfie with ID and a note in hand (text of a not "Hi N1 Casino + current date") to ridiculous demands in my humble opinion which are no problem to get. But why they need to see 3 months of my transaction history??? It's an invasion on my privacy, which shouldn't be allowed for a casino to see. - personal transaction and purchases. why is this of there interest and what will they do with this information. It's disturbing and such bad influence on the casino world. Hope something can be figured out

I wrote at least 20 times to the support,always the same answer I insist that no means of withdrawal works. I click on each means it marks me loading and nothing else I want to withdraw this money,I asked to give my bank details and to have a contact by email or telephone for follow-up but I do not give it every time the same answer,I was even told to send a screenshot .. but without an email address I can not send it on the media impossible to attach files I have the impression that it makes fun of me,when it comes to depositing money it works right away but for the withdrawal is impossible please I ask for a way out of the website to withdraw my money and especially a contact not to repeat my story each time thank you