N1— player complaints: 153 in English

Lost over 198000 euro last week i played the game.Isuddenly could not play anymore in the middle of the game after i lost that much.It was at the last friday in march 2020.The tech dep fixt it last week and the compensated me for just 3000 euro.Will i played over 300.000 euro with them

This complaint is not about loss of money but I presume I have to specify a sum and €30 was my loss after my account was prematurely reopened. After 10-15 deposits I decided to use the responsible gaming tool and set a cool-off period of 6 months. After a couple of weeks I received an e-mail stating that my account was reopened.I decided to make one last deposit and then close my account permanently.I requested that via their webform and also requested an explanation as to why my account was reopened but didn't receive a reply so I contacted live chat. They didn't care about it and just asked if I wanted to close my account. After their unwillingness to cooperate I stated that they should leave it open if I decided to make a complaint to MGA. A couple of minutes after the chat session I received an e-mail which read: "We inform you, that your account has been closed per your request. As for your cooling off limit, it was your decision to remove it. Everything was under our rules." This is false and also absurd. I would never even try to remove it since I take it for granted that the tools for responsible gaming work properly. If a player in one way or the other can decide to make a change like this, the tool is obviously useless. For some reason this happened and now they blame it on me. I will not accept that and this is mainly a matter of principle.

I just got a that mail: Dear Friend, We have to remind you that according to our Terms and Conditions only 1 account per IP, device or household can get bonuses. We are sorry to inform you that your winnings were confiscated to the deposit amount due to violation of the rules. Also please note that bonuses are not available for you anymore. Best regards, N1 Casino Support Team But i am 100 sure that i use 1 account, i have one mail to all casinos, [EDIT] can u help me?

Hi! First of all sorry for my english, im trying to do my best. So here is the thing, i have being playing on N1 casino for a while, and more often due to the covid19 and my house. My dad told me "hey! Lets play a little bit more" and we with his credit card deposit a small amount of money at the first moment, then a little bit more, and over doing more than $1,000.00 in deposit in more than 6 deposits. After long sessions we decided to get a withdrawal to my or his credit card. What happened? They ask me about all the credit card, pictures, my personal info (and i know i have to and i did it without problems), incluiding my dad credit cards that we use. After that they told me that is prohibited and the system does not accept, i asked so "why the credit card was accepted more than 5 times in all over $1,000.00 payments" if their system and rules does not accept third party deposit why the system accepted all of those payments and let me play and only where problems to withdrawal? My father (owner of the credit cards) is asking to get the refund of the credits available on my account, we where playing together and we can send all the documents available.They got me a Ticket #A7IVZ. If you need more information about it i can send it. There was more than USD $1,300.00 on the account. Thanks and have a great week, ill wait for any new

Dear Pogg, Im sorry to botter you with this, but The company will not solve it with me. I have an issue about hidden bonus features. The first time Id deposited I lost everything really soon so the second time I put money on it as well. Two times 100 euro. Both times a bonus was activated. The second time was a real joy and soon I’ve made 2000 euros with playing live roulette. There was no moment that a bet was not accepted. I tried to cash it out but this was not possible yet due to bonusreasons. I could not specify the reason but with some investigation Ive found out that the wagering was not finished. I kept successfully playing until the wagering was finished, and lost the half of that money. I put in a withdraw request and soon afterwards I received the email that they could not finish the transaction due to exceeding max bet of 5 eur per time. (Received on sunday at 18:02) It feels for me that n1 has taken 900 euros from me because they put only the 100 euros back in my account. Let me further explain this feeling: 1. While selecting the bonus the max bet of 5 euro is not mentioned right away like the wagering. Its hidden in the terms and conditions. But the max bet constriction is a very good reason to decline this kind of bonusoffer. Playing with a bet of max 5 euro does not give the excitement in live roulette. 2. While i was playing every single bet was possible and accepted! I’ve made bets of more than 300 euro per bet and every single time they accepted the bet. It should have been declined because it was not in line with your terms and conditions. In that case this frustration would NEVER happened 3. The alleged bonus was 50 percent of 100 euros, it does not feels like a bonus with this many hidden constrictions. Normally i do not make any fuss about rules but this does not feel right. I tried to solve it with N1 casino customer care but they gave a negative outcome. Hereby my official complaint against N1-casino. With “hidden” rules and full game functionality its for me not trustworthy and I question their ethics. Thank you in advance for consideration. Kind regards,

On Sunday, April 19, 2020, I made a deposit at "n1casino5.com" at 4:28p.m. When i came to 3000 euros, i wanted to have it paid out on my credit card, but was rejected with the excuse that the bank would have refused. I then applied again via paysafecard and rejected it. Chat customer service, with the excuse it would not work in my region... I ask for examination and help. Thanks in advance.[EDIT]

i depositet 1000€ on N1Casino.com Im under 18 and wantet to get the money refunded. The Support or Manager just closed my Ticket without any specific answer or even a refund. I used a wrong name to get acces to the casino.

Somewhere around 2019 I have been playing at N1 Casino as my habit came back for gambling and I took granted for the loss I have been making. At a point I have self-excluded myself indefinetly and on the site of N1 Casino under ‘Responsible Gaming’ states the following: Self-exclusion means that you will be barred from play at all online casinos under the participating licence. At that point I believed that when I would try to get into gambling again on one of their sites it would block me instantly as how other operators also do it, but unfortunately this did not. I have been able to register myself on Slotwolf, Betamo, Maneki and ParadiseCasino with my own correct information and even got verified at Betamo when I won and tried to make a withdrawal. After this all I looked up at the licence of Betamo, I saw N1 Casino in there also and thought about the self-exclusion I have made to never play again. It feels in my eyes that N1 Interactive has failed to comply with their own information they have stated on the website and allowed even under permanent self-exclusion to make accounts under other casinos at the same brand and make deposits, even after 24 hours my accounts were still available to get access on. II want to have my deposits refunded after the self-exclusion has been made on N1 under the other casinos of the licencee.

Hello. Ive been fighting gambling addiction for almost a year now and have banned myself from all sites licensed to Sweden on Spelpaus. By chance and as an addict I am I found n1casino and started to deposit and lose alot of money in just one to two days, round 2000euro and that is aLOT to me. But as an addict you cannot stop yourself. After Ive lost all my money I couldnt Recall getting any limitation pop up nor any one working there asking me if everything was okay, because I started to deposit 50euro every 10th minute or something. One more thing I found out was that I had not confirmed my account through the email they sent me, am I supposed to be able to play at all even if i had not confirmed it? It feels wrong that you are able to play and lose these amounts without even a confirmed email or account . All this happened in just a couple days. I hope you can help me get answers to my questions. Thank you

I registered at the n1casino.com and use the personaldetails what has been same since 08/2017. I deposit 80€ and finally win 1000€. When i try to withdraw my money it just keep pending. On the live chat they first told just wait. After 30hours at the point when i made withdraw, i ask again the situation and they told me that i allready got account what is close by forever and they are going to keep my money. The only personaldetail what might be another is email [EDIT] wich i had close and i cant go check does i really be their customer. The question: Is it really okay that n1casino allowed person to login and deposit money when he use same name, phonenumber, adress, bitrhday etc. It is possible that im wrong but it feels quite bad that there are not any filter for registerigation to check if you are allready customer. And in the case if i allready had close account, how it possible that i can log in again? Does the casino have any responsibility towards the player? Now they are taking money from them who have no right to get it back.

Hello, I started using www.bobcasino.com to play live roulette online. I confirmed that this website is licensed by the MGA prior to registering an account. I started depositing money in this account so that I can wage bets. I always ended up losing my funds and having to top up again which is fine and understandable since its gambling. I continued to use this website as it had the games I enjoy playing like Lightning Roulette and Double Ball Roulette. So, today I decided to deposit a small amount again and after a few minutes I lost the funds. I decided to check with their support team if I am entitled for some kind of cash back (even a small one) on their chat service. The agent advised me that I cannot be given any cash backs, to which then she offered free spins. I accepted and used these free spins and won approx. 2eu. I continued playing the usual games I play Roulette and after some minutes I ended up with a balance of more than 1020eu. I decided to make my first withdrawal of 1000.10eu. I was so happy honestly and was so cheerful then I received an e-mail stating that my winnings were confiscated. I honestly felt like having a heart attack and was very agitated. I quickly tried to search for a contact number of betcasino.com but only chat was available so I chose that option. I was speaking with this agent '[EDIT]' and I explained my concern about the email. All I was told is that I accepted the T&Cs. I explained that I NEVER chose any bonuses (when doing a deposit on betcasino.com you can choose a bonus before submitting the deposit). I ALWAYS chose No Bonuses and continued playing the usual games. When the agent gave me the free spins no T&Cs were mentioned. I assumed it was a gesture of goodwill like other websites do. I only play Roulette and sometimes other Evolution games like deal or no deaI and dragon tiger but never slots/spins. I played these free spins and the winnings were approx. 2eu (less than 3eu for sure) in the end (after the free spins ended). I was requesting someone to call me or for a contact number but I was told they don't offer phone support and kept on mentioning the T&Cs which I had agreed to. I never agreed to any T&Cs of this kind. [EDIT] I used multiple websites which were always licensed by the MGA and never had any issues. Also copy of chats were always sent by e-mail, like your website even offers the option for me to receive copies. Bobcasino did not send me anything even after I requested a call from them or my chats history. Please help me as Im really sad and frustrated because I was not told about the T&Cs bobcasino keep on mentioning to me. I kept on playing and no one advised me. I wasn't even given any support. Honestly I cannot express how upset I am and I would like to also thank [EDIT] who was kind enough to listen to me explaining this issue. Attached I provided all the first email I received from them. I would like to also share more details as my transaction history with www.bobcasino.com. Can you please help me and guide me what more I can do? I contacted already the MGA and they advised me to log a complaint here. Looking forward to your reply. Thanks

hi N1 casino still since 21 febraur not pay me out my clean wining money of 2800€ i evem calld my bank they give me 100% that tis money never recevd on my bank account i chat over and over with 24/7 support of n1 casino they always tell me that i have to wait over and over now is about more than 2 weeks ago my bank send me pdf file there is clearly to see that this money never was recevd on my bank account this pdf file il send to n1 casino they want it to check and see till today nothing happend and they always tell me that i get my money soon something is realy wrong here and they handle me like an idiot please help me in this case i dont know what to do they baned me now from live chat i just can send normal email but they never reply back i am very angry and pissed i want my money please help me i dont want to do any action in law i want to clear it clean but they just let me wait now for to long i want my money please help me

This claim goes to all of the casinos under N1 Interactive, but to point out on in particular, crazyfox.com. Information: 1. My first self-exlusion on a N1 casino was BobCasino. 1 year at 18-05-2019. 2. When I later 30-05-2019 tried to deposit on spinia.com. The deposit was taken and account immidiately frozen. When I asked in support, they told me that if I was self exlcuded on one N1 casino, this would be good for them all. If I remember correctly, they also asked me If i had a problem with gambling, and to this i Said yes. Therefore my account was blocked infinite, and I was reimbursed my money. 3. 09-12-2019 I played on masonslots, where I the same day later self exlucded. No one asked me "how my problem gambling was", I was allowed to play. 4. 1 day later, same thing happend on N1 Casino. Deposited, played, self banned. 5. 6 days after N1Casino I did the same on EUslot, deposit, play, selfban. 6. Yesteday I deposited 1850 euro (in 3 deposits) on their latest casino CrazyFox and i played and got self banned. Thats when I started thinking about it, and how N1 has not been holding up their part. During all of these, there might have been more N1 casinos where I have done the same after Spinia. No one catched up to that I had already self-exlcuded several times, I could just play. So in the end, it comes down to why I think I should be refunded: I am a problem gambler, and have showed the casino this in different ways: 1. Self exlusion several times, differnt sites, same owner and license. 2. Playing fast and with higher and higher stakes, and shortly after self-exculding. Soon to move on to another casino. 3. Frozen account at Spinia has the most proof, and the reason behind it. As the only way they could freeze my account there is if there already where proof that i was a problem gambler. (i did not self exclude here, they did it before i could play, and the reason for it must have been that i had a problem). But this did not happen for the rest of the casinos, i could play and they happily took my money. What I want to do with this claim: 1. Get my money back, as I had during Spinia been banned with the underlaying factor that I was a problem gambler. Then been allowed to continue play. 2. Help N1 Interactive fix up their stuff, for other problem gamblers in need. Like told by support: [EDIT] (23:20:01): Let's see, [EDIT] [EDIT] (23:20:40): As I see you have set the Self-Exclusion for forever from your side [EDIT] (23:20:52): Good, will i be able to play on other n1 casinos? [EDIT] (23:21:07): And this limit was set 2019-12-18 [EDIT] (23:21:28): Not with the e-mail that you used by playing with us Obviously, this is not true. And I am the prime example of this. N1 does not take their resposibility. And I hope they will in the future. Same email adress have been used on all the above listed casinos, same name and information, same payment method (in the beginning visa and later trustly) and with the trustly pay N play they get all my information straight away. So they should be able to see I already self exluded. Best regards, [EDIT].

While playing the Legacy of Egypt video slot on January 31, 2020 when I was in the free spin bonus round with a €0.90 bet the game connection has been broken. During the time of the disconnection, the winnings from the bonus round were approximately €50.00 and there were still many free spins left. It was a very good round and the most profitable bet in this session so far. Right after the disconnection I restarted the game to continue the bonus round. To my horror, no pop-up was shown to me, which should have indicated that a not yet finished game round is restored. I tried to restart the game after clearing cookies/cache and logging out. Unfortunately these tries did not help. I also made two more last bets (€0.30) in this game in hope that my bonus round will be restored. But this failed as well. When I checked the PlayNGo game history, I noticed that there was no record of my last bet in the game. Therefore, I checked my bets/game history in the account overview of the N1 Casino, where the round was listed as not finished. I made a couple of screenshots of the respective overviews and then I informed the N1 Casino support about the problem via live chat. The live support told me that my request has been forwarded to the responsible department/management and I have to wait for their message via email. While waiting for a response from the relevant department, I noticed that in my N1 Casino account details of the unfinished game round were different. I have sent screenshots to the address provided by The Pogg. For the details of the win, €0.90 was entered and instead of - not finished - there is now the date - February 03. 2020 15:00 - After I noticed the changes in my account history, I requested a full statement of my bets on N1 Casino by email. The following details can be found in this file: ID: [EDIT] Title: LegacyofEgypt Currency: EUR Balance Before: 194.55 Balance After: 194.55 Bets sum: 0.90 Payoffs total: 0.90 Profit: 0.00 User: [EDIT] User email: marXXXXXXXXXXXX.de Created at: 2020-01-31 19:20:44.440 Finished at: 2020-02-03 14:00:24.144 On Sunday 09 February 2020 I received the following email from N1 Casino Support: Dear [EDIT], We've got response from the tech department. Informing you that provider has finalized the round and bet amount was returned to your balance. Best Regards, N1 Casino Support Team I have responded to this message as follows: ? What do you mean with finalized the round? Where is my win? Where is my money? N1 Casino responded with: Dear friend, Your winning was 0.90 cents from that bet and was added to your balance 2020-02-03 14:00 TZ UTC N1 Casino has already returned my bet on February 3rd. I have not been informed about this process! Seven days later I was informed that the provider has refunded the amount of my bet. Fact is that my account has been credited with €0.90 on February 03. Furthermore, no details/results of the game round were presented to me. In the game history of Play N Go, i.e. the course of the game itself, the bet is still not listed. From the N1 Support I only receive the information that my €0.90 bet has resulted in a €0.90 total win. This profit was credited to my account and they could not help me anymore. This case ensures more and more that I lose the desire to play. I had hoped that the - not finished - game round would be found on the servers of PnG without any problems to be able to restore the round successfully. Kind regards

hello I got 60 free spins starburst at N1 without deposit. I won 135 € with it and the wager was 50x about 6500 €. I did this in compliance with the bonus conditions. Then I played up to about € 32,000. Ultimately € 29,000 remained. The next day I wanted to make the payment. N1 confiscated all winnings stating that I had multiple accounts under the same IP address. It's just not true. I played most of the time on my cellphone and partly in the mobile network on the go. but never used a double account. It's about € 30,000 and N1 doesn't respond to me. I do not know how I can help myself because the allegations simply do not apply. I live in a single house. Nobody in this house (only my wife children and I live here) played except me. Nobody except me has an account. N1 does not send me any evidence to substantiate their suspicions. Please help me since I have seen at gamblejoe and CasinoGuru that N1 often gives these reasons for confiscation. Excuse me for my bad English I am from Germany.

I have submitted all forms of verification to the Casino, but my request to withdraw the money has been rejected 9 times already. Approved documents were all of the sudden deemed insufficient evidence.

Ive been self exlcuded on Spinia for 6 months, and before this period run out I was able to create an account on N1Casino with the same credentials as on spinia, and they share the same license. I was able to deposit and play. I told the support about this and they immedietaly deleted my account on both sites but said they cant refund me.

I registered to n1casino an collect first deposit bonus (100€ deposit and 100€ bonusmoney) after wagering (50x bonus = 5000€) i got 403€ which i tried to withdraw. Then problems started casino sended me email that the withdrawal is declined "ask more in chat" of course i go to the chat and ask what is this? They said i have violated their terms and conditions, exact "i have used multiple accounts to get bonuses. I asked in the chat to her to tell me how is that possible because i just registered and at the first deposit i won that money so it couldnt be this account. I tried to ask tell me what is the other accounts i have "used" and of course she said something circulated, because this didnt happen. So if you can help me with this? I think here is misunderstanding or they just dont want to pay me because i won with their bonus and with the first deposit.

I deposit 25,00€ and got a Affiliate Exlusive First Deposit Bonus with 200% and Wager 50. I accepted it and read all the Terms and Conditions on their website. There is no word off this kind of bonus. Every other Bonus is listed but no word of the Affiliate Exlusive First Deposit Bonus. I won some money and did the wager turnover which was needed. N1 confirmed my turnover and I want to payout my earnings. But they cancel it saying I was playing with max bet which is not allowed. While I was reading the terms and conditions again there is no word of the kind of bonus wich I got while all other bonus are listed but no word off the exlusive bonus. I have multiple screenshots of the terms and conditions and of the deposit page where you can see the bonus I got. How should I know the max. bet when there are no terms and conditions for the kind of bonus I got. This is not allowed.

Hello, I was going to play on n1casino and get a VIP Bonus which said 200 percent , 50x wager and nothing else. On the Homepage is nothing to find about Terms to this Bonus so i played and won 4000 Euro which i wanted to cash out last days. die withdrawel was declined because i was using higher Bets then i was allowed to they say. The Problem is like i described in the first line how could i know this? no Info about the VIP Bonus on the Site and a general max bet of 5€ cannot be when they have a high roller Bonus with 10 Euro max bet. So what can i do if i get a VIP Bonus without any Infos oder a Description about? im scammed and they try to do everything to not pay my winnings. btw the most of the winnings were made before i spinned with more then 5 Euro. would be great to hear from you soon.