N1 - amount of 14750€ "confiscated"
Hello,
i deposit 30€ with 100% Bonus @ N1Casino on 22.Sep 2019.
Over this day and 23.Sep i managed to win 14750€. First I wanna say, I played at my Laptop and on my smartphone ( in my wirless-lan, at my best friends wireless lan and my mobile data on my smartphone - of course there are different IP's). Second important thing is, there is only ONE account with my name and my adress. Nobody in my house neither playing online casino nor playing @N1Casino.
Yesterday (23 Sep 2019) I wanted to cashout my big win. after I caused the cashout, i uploaded my ID,Bank statement, everything the need. After few minutes I received an EMail from N1Casino with the following text :
"Dear Friend,
We have to remind you that according to our Terms and Conditions only 1 account per IP, device or household can get bonuses.
General bonus terms and conditions
"Only one bonus is awarded per person (e-mail or IP address)" https://www.n1casino.com/terms-and-conditions
We are sorry to inform you that your winnings were confiscated to the deposit amount due to violation of the rules. Also please note that bonuses are not available for you anymore.
Best regards,
N1 Casino Support Team "
So, the problem is, as I said, I only have 1 account @ N1Casino and there are no "IP-Issues". How in the world can this be legal?!
I wouldnt take further steps, but in that case, its very very much money that they have "stolen" from me... I mean 14.750€...thats a new car!!
So... the question is, what can I do to get my money? I have screenshotet everything important... if you need it, just say.
I hope you guys can help me out... thats a really big amount of cash that i LEGALY won...
Appreciate your help and have a good day.
Greets from Germany
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