N1 — player complaint #64279, 2019-12-28: bonus terms
N1: a player complaint filed on 2019-12-28, about bonus terms, status — rejected. Published on CasinoReviews. One of 153 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
N1 - Balance confiscated due to accidentally exceeding betting limit when wagering
First time player at N1 casino and used the first deposit bonus. I did not know that there was a max betting limit if you play with a bonus. They have let me play for 24 hours this way and did not warn me or what so ever. I managed to win 4850 euros and wanted to pay out some winnings. Then I got the heartbreaking news that I did not respect the T&C and therefore confiscate my whole balance of 4800 euros, because I exceeded the limit for the bonus of 100. In my opinion this sanction is disproportionally. I really would like to know if this is legal. Dont they have a duty of care towards unknowing first time players? I would have understand if they took away the bonus or a partial sanction was put in place. Thank you in advance!
Note, I just found TradaCasino through your website and signed up with them. They warn proactively with sending the bonus terms and conditions with the first email, so new customers are aware. This is how it should be done..
