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N1 — player complaint #64327, 2019-12-13: bonus terms

N1: a player complaint filed on 2019-12-13, about bonus terms, status — resolved. Published on CasinoReviews. One of 153 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2019-12-13 CasinoReviews Bonus terms Resolved

N1 - bonus hunt bonus void

Hi, so i claimed the 200% roshstein bonus, I did a bonus hunt on n1 casino, i had about 10 bonuses, i was still in the wagering process at 74% now all of a sudden whilst doing my freespisn it didnt add any more money and my bonus was gone. I wrote the support and they stated that i am not allowed to delay any bonuses and therefore I lost everything. "It's forbidden to postpone any playing rounds, including free spins and bonus rounds, for the time when you no longer need to play the bonus through and/or make new deposit(s). Players doing so agree to have their bonus and associated winnings declared void." It clearly states though that I cannot save any bonuses until after wagering is complete it doesn't say anything about not being allowed to save bonuses whilst in the wagering process. I mean Roshstein does this as well, so i don't understand at all how i breached the t&c, I had a long chat with support, which wasnt helpful at all just refering to the t&c. This certainly will be the last time I ve played on this casino.

Complaint data

Case number
#64327
Filed
2019-12-13
Status
Resolved
Category
Bonus terms
Place among complaints about N1
123 of 153 by date, newest first
Source
CasinoReviews — original ↗
Text
193 words, as published

All 153 English-language complaints about N1 — as a list by date; the summary, statuses and disputed sums are on the operator page.

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