N1 - Hidden restrictions bonus
Dear Pogg,
Im sorry to botter you with this, but The company will not solve it with me. I have an issue about hidden bonus features.
The first time Id deposited I lost everything really soon so the second time I put money on it as well. Two times 100 euro. Both times a bonus was activated.
The second time was a real joy and soon I’ve made 2000 euros with playing live roulette. There was no moment that a bet was not accepted. I tried to cash it out but this was not possible yet due to bonusreasons. I could not specify the reason but with some investigation Ive found out that the wagering was not finished.
I kept successfully playing until the wagering was finished, and lost the half of that money. I put in a withdraw request and soon afterwards I received the email that they could not finish the transaction due to exceeding max bet of 5 eur per time. (Received on sunday at 18:02)
It feels for me that n1 has taken 900 euros from me because they put only the 100 euros back in my account.
Let me further explain this feeling:
1. While selecting the bonus the max bet of 5 euro is not mentioned right away like the wagering. Its hidden in the terms and conditions. But the max bet constriction is a very good reason to decline this kind of bonusoffer. Playing with a bet of max 5 euro does not give the excitement in live roulette.
2. While i was playing every single bet was possible and accepted!
I’ve made bets of more than 300 euro per bet and every single time they accepted the bet. It should have been declined because it was not in line with your terms and conditions. In that case this frustration would NEVER happened
3. The alleged bonus was 50 percent of 100 euros, it does not feels like a bonus with this many hidden constrictions.
Normally i do not make any fuss about rules but this does not feel right. I tried to solve it with N1 casino customer care but they gave a negative outcome.
Hereby my official complaint against N1-casino. With “hidden” rules and full game functionality its for me not trustworthy and I question their ethics.
Thank you in advance for consideration.
Kind regards,
