N1 Casino - Deposit failure and balance deleting
Dear Sir or Madam, I turn to you because I have a problem with the N1 casino. This involves a payment of the amount of 3000 € which has not been approved and has subsequently been deleted from my account.
Upon request at the casino, I was informed that I had violated the bonus conditions and that they subsequently corrected my entire balance except for the deposit. I was told that I exceeded the maximum bet on the Game „the Book of tut“ where I played with a 20euro bet. However, these were only a few rounds in which I could not make a profit or did not make a profit legitimizing the deletion of 3000 €. In addition, my credit was already activated in my account and the bonus was implemented. Only when the payment was made was it rejected by a manual check and finally deleted. I couldn't even say if I played the € 20 spins before the bonus was implemented. However, I can say that these were very few spins and have reduced rather than increased my bankroll.
Fortunately, I have videos where I play with less stakes with a clearly heard credit. from this video you can see time credit and id.
It seems to me that the casino is looking for a reason not to withdraw my money. As I've said many times before, those few spins didn't add any value to me.
However, now you want me to be sure to freeze and delete all my credit. When I said that you should simply deduct the capital invested with the € 20 spins, I got no answer. On the contrary, I was told over and over again that it was my own fault and that I had to get better information. I hope you can help me solve this problem. It is very stressful because, having this casino verified by the MGA, I believed it was safe to play here. It is obvious that the operator has no interest in solving the problem. On the contrary, they try to make it clear to me that it is my own fault. It's just about not paying out any money.
Because it only became a problem when I made a withdrawal. If I hadn't made this payout, I would have been able to continue playing with the credit and if the credit had risen even higher, I would still not have been paid out in the end. The bonus was successfully implemented in my account and ready to be paid out. I went on playing and my account balance was even higher than I paid out in the end.
I hope you can help me with my matter. I am keen to solve this problem and get my money.
Thank you in advance and have a nice day
