N1 — player complaint #61938, 2021-08-30: bonus terms
N1: a player complaint filed on 2021-08-30, about bonus terms, 21,150 EUR in dispute, status — rejected. Published on CasinoReviews. One of 153 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
All complaints about N1: statuses, disputed sums, risk index →
Hi,
I made a deposit of 50€ today, and got the second deposit bonus of 75%. (37,5€)
I started playing, and won like 225€....so my account had like 299€ including the non sticky bonus.
I started winning pretty much right away with my deposited 50€, so I wasnt even close to play with my bonus money.
Then I canceled my bonus, because it was non sticky bonus, I was sure that I am canceling the 75% of my deposit of 50€:s, which is 37,50€. (bonus I got)
But after the canceling I had the 50€ that I deposited on my account earlier, even though I made all the winnings with my own money, not with the bonus money.
I have been chattiig with their customer service, but they said there is nothing they can do.
I make winnings with my own money, and when I cancel the bonus, that I have not touched, it takes my winnings away.
Is there somebody who can help me please?
To be fair and return the winnings to me back, because as far as I see, and some people from the casino business, that I have talked to this about, my winnings shouldnt go anywhere, just the bonus. Because I didnt play with the bonus money.
And when I canceled the bonus, there was not a word about me losing my winnings.
I wouldnt ever have canceled the bonus, if I had knew that it will cancel my winnings, made with the 50€. I would understand it, if I would have made the win with the bonus money, but thats not the case.
Im not asking my bonuses back, but my winnings that I made with my own 50€ funds.
Isnt it incorrect to count the own money made winnings to the bonus money? And if it is, shouldnt they say it in the situation when I am canceling the bonus, that I will lose the winnings also, that I have made with my own 50€? There was no word or a warning about this to happend.
Complaint data
- Case number
- #61938
- Filed
- 2021-08-30
- Status
- Rejected
- Category
- Bonus terms
- Disputed sum
- 21,150 EUR
- Place among complaints about N1
- 46 of 153 by date, newest first
- Source
- CasinoReviews — original ↗
- Text
- 343 words, as published
All 153 English-language complaints about N1 — as a list by date; the summary, statuses and disputed sums are on the operator page.
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