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N1 — player complaint #61938, 2021-08-30: bonus terms

N1: a player complaint filed on 2021-08-30, about bonus terms, 21,150 EUR in dispute, status — rejected. Published on CasinoReviews. One of 153 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2021-08-30 CasinoReviews Bonus terms Rejected

N1 - Non sticky bonus canceling took my real money winnings

Hi, I made a deposit of 50€ today, and got the second deposit bonus of 75%. (37,5€) I started playing, and won like 225€....so my account had like 299€ including the non sticky bonus. I started winning pretty much right away with my deposited 50€, so I wasnt even close to play with my bonus money. Then I canceled my bonus, because it was non sticky bonus, I was sure that I am canceling the 75% of my deposit of 50€:s, which is 37,50€. (bonus I got) But after the canceling I had the 50€ that I deposited on my account earlier, even though I made all the winnings with my own money, not with the bonus money. I have been chattiig with their customer service, but they said there is nothing they can do. I make winnings with my own money, and when I cancel the bonus, that I have not touched, it takes my winnings away. Is there somebody who can help me please? To be fair and return the winnings to me back, because as far as I see, and some people from the casino business, that I have talked to this about, my winnings shouldnt go anywhere, just the bonus. Because I didnt play with the bonus money. And when I canceled the bonus, there was not a word about me losing my winnings. I wouldnt ever have canceled the bonus, if I had knew that it will cancel my winnings, made with the 50€. I would understand it, if I would have made the win with the bonus money, but thats not the case. Im not asking my bonuses back, but my winnings that I made with my own 50€ funds. Isnt it incorrect to count the own money made winnings to the bonus money? And if it is, shouldnt they say it in the situation when I am canceling the bonus, that I will lose the winnings also, that I have made with my own 50€? There was no word or a warning about this to happend.

Complaint data

Case number
#61938
Filed
2021-08-30
Status
Rejected
Category
Bonus terms
Disputed sum
21,150 EUR
Place among complaints about N1
46 of 153 by date, newest first
Source
CasinoReviews — original ↗
Text
343 words, as published

All 153 English-language complaints about N1 — as a list by date; the summary, statuses and disputed sums are on the operator page.

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