N1 — player complaint #61910, 2021-09-07: bonus terms
N1: a player complaint filed on 2021-09-07, about bonus terms, status — rejected. Published on CasinoReviews. One of 153 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I made 95eur deposit, and there was a deposit bonus.
I won about 3500eur from Troll hunters 2 slot, and after wagering the bonus deposit, i tried to cash out 3000 eur, and that got cancelled. Casino staff said that reason for the cancellation was betting more than was legal with the bonus active. The slot i was playing (Mental) didint let me make a 200eur bet (pop up saying bet is too big), but when i lowered my bet to 50 eur, it was fine, no popup saying that bet was too big.
Casino staff said that this 50eur bet was the one that broke the wagering rules and made my 3000eur win illegal.
After the cash out cancellation my balance got back to the original deposit amount (95eur)
I feel scammed because the slot let me do that about 50eur bet, but the same slot also had a pop up saying bet was too big when i tried to bet 200eur.
How should i proceed?
