N1 — player complaint #61272, 2022-05-03: bonus terms
N1: a player complaint filed on 2022-05-03, about bonus terms, 1,600 EUR in dispute, status — resolved. Published on CasinoReviews. One of 153 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Hey there
I deposit cca 150€ got some bonus from casino and after hours playeing won some money.
Tryed to withdrawal 1500€ and plaed with the rest.
After few minutes they blocked my account.
I mailed them and after some time they unblocked it.
But there was no money.
They are saying somewere in terms of use say you can not play bonus with higher bet then 5€.
I am sure I didn't maybe after I won some money but when do you stop playing with bonus??
They realy scammed me.
I see you help some other folks so maybe you can do something abot this also.
One more thing they still dont want to verify my account.
Thank you for time.
