N1 Casino— player complaints: 31 in English

N1 Casino is making everything that is in their hands not to pay my winnings. They have requested an extensive documentation which has been all provided including: - Passport - Selfie - 3 last payslips - All the transactions from my bank in the last 3 months - Statements of the deposits made to their casino - Screenshot from my account in a different operator confirming my winnings with them - Statement of my last 3 payslips being received at my bank* Now the issue is sitting with this last document. I have provided: - Pictures of a printed version that the bank has provided for this. (Then they requested a PDF version of it) - The PDF version of the bank statement** ** Bank of Valleta allows to download this statement from their online banking, but when downloading it comes as “printed” including the url of the bank at the bottom. They are denoting this document and asking for a PDF from the bank. I have checked with the bank and they don’t provide a PDF version apart from the one that you can download in your online banking, they can provide a printed version which has been already provided to the casino but they have denied asking for a PDF version. This is a completely unethical behavior from an MGA Casino, and I’m making this complaint referred by MGA as the resolution area for it. They are just waiting for me to lose my balance and don’t payout my balance. As an extra clarification: - I didn’t play with any kind of bonus - I played a very famous slot Im seeking a resolution for this and receival of my balance, I have never faced a case like this with a Casino.

I made an deposit 26 november at 00.31 90€. The deposit was rejected at n1 casino. But the money was successfully deducted from my bank. My bank also have confirmed that to me when I chat with them. And the transaction statement and bank statement I also can see the money is transferred to N1 casino successfully. I have send the documents to the casino but they says so much bully things. Last time even if I have sent the documents so many times, they talk about something else. Now they ignore my emails. I have send them three emails without any answers!

I have deposited 60€ to N1 Casino using "Talleta ja Pelaa" thorugh Trustly payment service. After the deposit account balance still showed 0€ thus was unchanged. I contacted and provided documents as proof to N1 Casino through chat-support and e-mail. They have forwarded my issue further to another team, but I have not received any answers. The deposited amount still hasn't been returned.

Following situation: - I had a n1casino account with a balance of 8,000 € - I visited a friend and told him about this casino - He created a seperated account but do not had any payments methods in this account - We contacted the support several times - I asked him to login at my computer to check if the payment methods are available - He logged in on my computer but the login does not work as expected - After login his account balance show 0,00 € but the payment methods were available - He deposited 800 € thinking of he is logged in with his account - The balance was still 0,00 € - I got a mail on my account that 800 € was deposited - So the deposit was placed in the wrong account, but the system still said it's his account - I directly contacted support and told about the system issue - I asked for a temporary block to clarify this issue Today I got the response: - The amount of 800 € will be refunded to the original owner (thank you so much for that) - My available balance of 8,000 € were completely subtracted and the account was closed This failure was not on my side. The login system does not worked correctly and I directly informed N1 casino about the issue after i found out that the deposit has been done to the wrong account. Attached: - Screenshots about the missing payment methods - Screenshot of the zero balance I completely understand that deposits are only allowed by the account owner, but n1casino system failed login and now I lost 8,000 € because of a system failure. This is not acceptable and i want to claim my winnings of 8,000 €. kind regards

Dear sir and madame, i deposited 700 € in my account and began to play different games without activating any Bonuses. After a while i came to the end with 7300 € without any bonuses just went up and down with my bets for the actual game. I wanted to pay out in 2x times that money and after a while when i logged in again it was aborted and my total balance was set to 100 €. I don't know why they did like this as I didn't activate any bonuses from this site and just played with my desposited money….

Hi, I have contacted support of the N1 casino because of the deposit that did not come through to the website but was taken from my bank account. The agent said to wait 1 hour and then 72 hours, it has been already more than 10 days since then and I still did not receive it. I have contacted the support again and the agent said I have received the money and played it which is absolutely not true. I attach my transaction history and the screenshot from my bank account. Please, help me to return my money back. Regards, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Hello I’m writing here because I’m having some trouble with verifying my account on n1 casino. Basically I deposited 20€ and won 500€ but I cannot withdraw it due to verification not complete. I’ve sent a lot of documents to this casino and some did get approved but this casino is now asking for proof of a specific transaction which i cannot find anywhere. I also contacted the bank and they cannot locate it. Now In order to verify my account they only want this specific transaction they won’t give me any other option to verify my account but I can’t get ahold of that transaction. They also want proof of two of my old cards (which I report stolen and replaced) to verify my account. Now I don’t have those cards anymore and I went to the bank and the bank cannot provide me with any letter of proof that those cards belonged to me. I need some help please I feel very harassed by this casino and I would like to withdraw my winnings.

Hi, This casino operator (betamo) has no duty of care for customers out of restricted country’s. They facilitate playing by them and they know that I was from a restricted territory because they asked for: A. Photo of your ID. B. photo (or screenshot) of every payment method used (card, web wallet, etc.) C. document that can prove your address (shouldn't be older than 90 days). D. Phone number (the land code was prefilled for The Netherlands). E. You must give you’re adres and country of residence. By asking this information they were fully aware that it was illegal to accept me as a player and that it was illegal to accept my money. They have the option to block countries from accessing or interacting with their website under the Geo Blocking settings( firewall). Like most I was unaware that they didn’t have a license for the Netherlands because of all the information i had to send to them. N1 interactive ltd is already fined by the KSA and recent court cases against similar casinos were all won by the players, therefore i won’t hasitate to start a legal case against n1 interactive ltd. They forces me to take action via all major affiliates and their respective complaint procedures. This will be followed by an official complaint to concretisize and communicate them to firstly the KSA (kansspelautoriteit) and secondly all international entities with influence. I know that the online casinos from Malta are hidding behind Bill 55 but they are accountable by EU law. They can contact me to discuss and settle this matter, but going to court is also fine by me.

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ I deposit 200 euro i won this amount As you can see on the video The said due to some violation They take my winnings back Please help

Hello I’ve been playing in the n1 casino and I deposited 400 € with 50% bonus and I received 470€ with that balance I made 4.000€ after that I mistakenly cancelled the bonus and there was only 380 in my balance. I asked them to add the money back in the balance and they wouldn’t do it. I’ve been treated unfairly because they took all my balance. They refused to add it back .

Good day Today, well after midnight, I made a detailed and substantiated complaint against N1 Interactive Ltd and their casinos I played at. A few hours later, this complaint was rejected with reference to a T&C clause, which is why I am now consulting the legitimate ADR of the casinos. I am making a complaint against the N1 Interactive Ltd casinos (namely: BobCasino, Spinia, Betamo, Maneki, Avalon89 and Cookie) because the casinos have breached the MGA's regulations as found in the System Document Checklist . In particular, it is about the conditions and regulations regarding T&C, against violations of consumer protection law and violations of player protection. I would like to submit my detailed, reasoned and supported with evidence and documents complaint which I submitted today and which was rejected by the casinos today. Regardless of the complaint recently filed against iwildcasino and the related communication between me and ThePOGG, I ask the ADR to assess it seriously and objectively. I look forward to the cooperation! Warm greetings