MrJames — player complaint #65675, 2018-08-20: bonus terms
MrJames: a player complaint filed on 2018-08-20, about bonus terms, 1,600 EUR in dispute, status — rejected. Published on CasinoReviews. One of 24 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
My complaint is against mr James casino I played with a bonus and won approx 5000 euros I was told I had to play through the bonus requirement which I did which then left me with around €2500 euros which I requested to withdraw I was then told the maximum I could withdraw in winnings was 20x my deposit which was only €600 as this was the rules I accepted this and sacrificed the €1900 and had the €600 paid .a few days later I decided to play again and as I was offered the choice to play with my winnings or deposit I decided to cancel my withdrawal request and play with some of my winnings . I went on to win €2200 so requested a withdrawal but was told the maximum I could withdraw was €550 as I was playing with bonus money . As I was actually playing with my winnings and already met the rules I feel I should be able to withdraw all my winnings . If what they say is correct what was the point of offering me to play with my winnings when I had no chance of winning anything
