MrJames — player complaint #64534, 2019-10-25: bonus terms
MrJames: a player complaint filed on 2019-10-25, about bonus terms, status — closed, no outcome. Published on CasinoReviews. One of 24 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2019-10-25CasinoReviewsBonus termsClosed, no outcome
MrJames – Non payment of winnings
Please see below email I received, I just don't understand, I made a deposit and played until I won that amount then withdrew, there were no bonuses attached to that deposit
Hello Franck,
We regret to inform you of the non-validation of your request for withdrawal due to a violation of the terms and conditions of the casino.
The gains made were a result of a deposit + bonus.
We remind you that it is forbidden to place bets greater than or equal to 30% of the value of the deposit.
Winnings and bonuses have been deducted from your account according to the terms and conditions.
Your last 4 deposits has been refunded on your account.
