MrJames — player complaint #62523, 2021-02-27: bonus terms
MrJames: a player complaint filed on 2021-02-27, about bonus terms, status — rejected. Published on CasinoReviews. One of 24 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
A week ago I played on Mr James Casino site I deposited 400 eur or so and then had a nice win making my balance 700 euro. At no time did I use any bonuses just straight cash from my bank. I submitted a withdrawal request and then went through several days of pain getting them to agree that the documents were acceptable. They then said:
Please note that according to the Terms and Conditions of the bonus that was credited to your account, there is a max-winning restriction that you should comply with when requesting a withdrawal.
Therefore, we have processed the amount of 150.00 EUR to the method you have chosen and the rest was voided.
