MrJames — player complaint #65146, 2019-04-09: bonus terms

Dear Sirs, On Friday, I received a text with a 100 Euro bonus to try out the site, Mr James Casino. Surprisingly I did quite well and won over 2000 euros pretty quickly. Despite having to wager 3000 euros I still ended up with 1681.25 and withdrew it. I had probably actually wagered about 4 to 5000 euros because they were only including the losing spins in their calculations. This morning however i received an email stating... We regret to inform you of the non-validation of your request for withdrawal due to a violation of the terms and conditions of the casino. The gains made were a result of a bonus. We remind you that it is forbidden to place bets greater than or equal to 30% of the value of the free bonus. Winnings and bonuses have been deducted from your account according to the terms and conditions All I can think is that I made a few 200 euros spins to speed up the large wagering requirements. To top it off the chat operator was pretty cheeky about things. 1600 Euros is a hell of a lot to lose when you have thought you had won it fair and square. Any help or advice would be appreciated.