MrJames — player complaint #64085, 2020-02-18: withheld payouts
MrJames: a player complaint filed on 2020-02-18, about withheld payouts, 3,000 EUR in dispute, status — closed, no outcome. Published on CasinoReviews. One of 24 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2020-02-18CasinoReviewsWithheld payoutsClosed, no outcome
MrJames - Non Payment of Winnings
Hi
I deposited a total of €600 on the 08/02/20 (€200, €170 and €230. On my last deposit I won €3,000.
I was told over the live chat that do not worry the funds will be sent over soon, as I am a VIP player within 3-5 days. I was assured of this.
I have had issues in the past where they have failed to pay me on time and I have lost my money that was in pending.
I have deposited many times but only once have they paid me out €1000.
Today a guy named [EDIT] gave me a call saying as I had a bet over a 30%, they will not be paying me out.
I have always bet over the 30% limit, and so has a friend of mine, and they have paid out in the past.
I feel sick to the stomach and feel like they are stealing peoples money that they win on the site and not paying back.
Is there any legal course of action that can be taken here?
The money has now simply dissapeared from my account, but I got a screenshot of the withdrawal and email and the deposits.
Thanks.
[EDIT]
