MostBet— player complaints: 172 in English

DAY 35 OF WAITING FOR MY 350 PLN.Today marks 35 DAYS (5 full weeks!) since I requested my payout on July 3rd, 2026. Under my previous review, MostBet left another generic response claiming:"(...Rest assured, these situations rarely arise... The issue will be resolved as part of a technical task... Have a nice day!...)""Have a nice day"?! Are you serious? How am I supposed to have a nice day when you have been illegally holding my funds for over a month?And claiming that this "rarely arises" is a complete lie. This is NOT the first time MostBet has pulled this exact scam on my account. Whenever a payout is requested, it suddenly turns into an endless "technical task" with zero deadlines and zero accountability.I don't need your polite automated templates or empty wishes. I need my 350 PLN transferred to my bank account immediately.My formal complaints on Casino.Guru remain fully active. I will continue to update my case daily and inform the gaming community until every single grosh is returned.PAY ME MY MONEY!

I strongly regret ever depositing on Mostbet. This has been the worst online gambling experience I have ever had.I deposited three separate times and never managed to withdraw a single taka. The platform constantly promotes attractive bonuses, but my experience was completely different.My account showed a 10% casino cashback of 2,206 BDT for more than a week. I waited because it was clearly displayed. Then it disappeared without ever being credited to my account.I also invited a friend through their referral program. The 122 BDT referral bonus was never credited either.I contacted live support many times and even emailed them directly. They never replied to my email, and live chat repeatedly sent generic copy-and-paste responses instead of investigating my case. It felt like customer support existed only to end conversations, not solve problems.The free spins and bonus system were also extremely disappointing. Any winnings were locked behind huge wagering requirements, and I still had to deposit my own money before I could even try to claim them. In my opinion, these promotions are far less valuable than they appear.My personal experience with the casino was that I got a few small wins at first, but after that my balance disappeared very quickly. I cannot verify how the games operate, but the overall experience left me with no confidence in the platform.The combination of disappearing bonuses, ignored emails, generic customer support, and promotions that did not work as I expected has completely destroyed my trust in Mostbet.My advice: If you are thinking about depositing, be extremely careful. Take screenshots of every promotion, read every condition, and don't rely on customer support to resolve problems if something goes wrong.Account ID: 280571606

I deposited 4000 PKR on mostbet and they rejected after I give them all evidence of my transfer screenshot and statement but last 4 days they playing with me .. this is my Id 269844284 but they not accept and they said we are working on it .. but they are worst betting company

I am playing online casino games for years and mostbet is one of my top picks. It's completely safe, easy to use and I have made some decent money here.

I regret depositing money on Mostbet. My experience has been extremely disappointing from start to finish.The biggest issue was the 10% casino cashback promotion. For more than a week, my account clearly displayed a pending cashback of 2,206 BDT. I waited patiently because it was shown in my account. Then, without any explanation, the cashback simply disappeared instead of being credited.I contacted customer support several times, expecting someone to investigate my account. Instead, I kept receiving generic copy-and-paste responses that did not answer my questions. Eventually, it felt like my messages were simply being ignored.The problems did not stop there. I invited a friend through their referral program, and the 122 BDT referral bonus that was supposed to be credited never arrived either. Once again, support failed to provide a proper explanation or solution.The free spins promotions were also very disappointing in my experience. After receiving free spins, any winnings did not become real balance. Instead, they were converted into bonus funds with extremely high wagering requirements. On top of that, I had to deposit and gamble with my own real money before I could even attempt to unlock the bonus. The wagering requirement was many times larger than the bonus itself, making it extremely difficult to convert into withdrawable cash.I deposited money three separate times. I wasn't able to withdraw a single taka. Every deposit eventually went to zero.My personal experience with the casino games was also frustrating. It felt like I would receive a few early wins that encouraged me to continue playing, but after that my balance disappeared very quickly. I cannot verify how the games operate internally, but based on my own experience, it made me lose confidence in the platform.Overall, I felt that the promotional offers looked much more attractive in advertisements than they were in reality. Between the disappearing cashback, the missing referral bonus, the difficult wagering conditions, and customer support that failed to properly investigate my concerns, I no longer trust this platform.This review reflects my personal experience, and I hope it helps others make a more informed decision before depositing their money.I even emailed you with full description u didn't care.my ID - 280571606

800 rupees has taken. I have given the proof but they they are not taking it. 1 month above passed they are not adding it.Id 126779481

DAY 33 OF WAITING FOR MY 350 PLN.Today is DAY 33 since I requested my withdrawal on July 3rd, 2026. After more than a MONTH of waiting, ghosting, and blocking my account, MostBet has the nerve to send me this generic excuse:"(...Our developers are currently working intensively to patch this issue. We are pushing hard to restore normal operations so we can get your funds transferred to you without further delay...)"ARE YOU SERIOUS?! 33 DAYS to fix a "developer issue" for a simple 350 PLN payout?! What an absolute joke and total embarrassment for a company claiming to run a legitimate platform. This is NOT the first time MostBet has pulled this exact scam on me. They repeatedly hold players' money hostage, spew worthless automated excuses, and hope people will just give up and walk away. I WILL NOT WALK AWAY. Keeping my 350 PLN is going to cost you ten times more in public exposure and ruined reputation. I will post here every single day, update my active dispute cases on Casino.Guru and inform every potential customer what kind of dishonest operation you are running. Stop sending useless copy-paste apologies from support and PAY ME MY MONEY.

For context, it has now been over a month since I submitted six withdrawal requests.Over the past several days, your support team repeatedly informed me that THE FINANCE DEPARTMENT HAD ALREADY SENT ALL OF MY WITHDRAWAL AMOUNTS TO MY WALLET, that there was nothing more they could do, and that I should contact my wallet provider instead. However, I never received any funds. Whenever I requested proof of the alleged transfers, no evidence whatsoever was provided.What was I expected to ask my wallet provider? Any competent wallet provider would require basic transaction details—such as the Transaction ID, date, time, sender/agent wallet number, or any other transfer reference—to trace or verify a payment. Your support team was unable to provide any of this information.Now, in your public reply, you have correctly acknowledged that I HAVE NOT RECEIVED ANY FUNDS YET, which directly contradicts your support team's repeated assertions that the funds had already been sent. Therefore, I would appreciate clarification on the following important points as your earliest:1. WHY DID YOUR SUPPORT TEAM MAKE A FALSE CLAIM?If the funds had not actually been sent, why was I repeatedly informed that they had? Why was I told the matter was beyond your support team's control when no transfer had even taken place?From a customer's perspective, repeatedly claiming that funds have been sent, while being unable to produce any evidence and later you acknowledging that no funds were actually received, is extremely misleading by support team and reflects attempted fraud/scamming by them. PS: (I have screenshots of these conversations. I emailed the screenshots available emails on website but they too got unanswered. Is this a support team or a bunch of incompetent employee who are more of scammers!)2. "AS SOON AS POSSIBLE" IS NOT A TIMEFRAME.I understand that there is a technical issue. However, asking a customer to wait indefinitely without any estimated resolution is not acceptable.Please provide a CLEAR TIMEFRAME within which this matter will be resolved, either by:- TRANSFERING THE FUNDS TO MY WALLET, or- RETURNING THE FUNDS TO MY MOSTBET GAMING ACCOUNT.3. WHY CAN'T YOU SIMPLY CANCEL THE WITHDRAWAL REQUESTS?If the technical issue is preventing the transfer to my wallet, why can't you simply CANCEL MY PENDING WITHDRAWAL REQUESTS and RETURN THE FUNDS TO MY MOSTBET GAMING ACCOUNT?This would immediately allow me to continue playing or submit new withdrawal requests using an alternative payment method instead of leaving my funds locked indefinitely.I would appreciate DIRECT AND SPECIFIC ANSWERS to these questions rather than another generic response.You guys better give me my money at your earliest or else I will publicly share screenshots all the attempted scamming by support team in all available platforms publicly available. Disgusting. Game ID: 279523414

Gaming id-67217647 Hello MOSTBET, I have deposited 50k inr via PAYTM, AGENT'S ID - 8279306575827f@mairtelPayment was successfully transferred to your agent and still not received my deposit... This is very shameful for you.. I am your VIP customer and you can check how many negative reviews I've posted here just because of your pathetic service and not committed to your words.I have shared every thing with your customer support and still not getting my amount....Wtf are you guys, doing is this international casino.??ISSUE RESOLVED ON SAME DAY... Thank you MOSTBET, this is the fastest resolution from your end ...Good work

DAY 32 OF WAITING FOR MY MONEY.It has now been 32 days since I requested my withdrawal of 350 PLN on July 3rd, 2026. While MostBet finally unblocked my account (Player ID: 267998888) after continuous public complaints, my 350 PLN withdrawal remains missing and unpaid. I have contacted their dedicated support as instructed, yet I am still waiting for either the funds to reach my bank account or a valid bank transfer receipt with ARN/RRN tracking numbers.My dispute cases on Casino.Guru remain fully open and active. I will keep updating these platforms daily until every single grosh is transferred back to my bank account.DO NOT TRUST THIS CASINO. Real players should not have to wait over a month for a simple withdrawal!

Nice to make money and enjoy games. The variety is amazing and no issues with the payments.

What a scammer this Mostbet is! – My Worst ExperienceI submitted several withdrawal requests on 2 July 2026, expecting them to be processed within the 72 hours that Mostbet advertises. Instead, I waited for almost 18 days.During that time, I contacted customer support every single day and sent numerous emails. Not a single email was ever answered. The support team repeatedly replied with the same scripted responses such as "Please wait, it will be solved soon" or "There is no update yet." No one could explain why my money was delayed or provide a realistic timeline. To make matters worse, Mostbet does not even provide a customer service phone number, leaving customers with no proper way to escalate serious issues.Because of the excessive delay, my wallet reached its monthly receiving limit. I requested that my pending withdrawals be cancelled so I could withdraw my money using another payment method, but that request was also ignored.Now, Mostbet claims that all of my money has already been sent to my wallet. The problem is simple: I never received a single penny.To support my claim, I provided my complete wallet statement covering the period from 2 July 2026 to 1 August 2026, which clearly shows that no payment from Mostbet was ever credited to my wallet.There are two clear reasons why I know I did not receive the money:1. My wallet had already reached its monthly receiving limit. Once that limit was reached, it was technically impossible for any further agent transfer to be credited to my wallet.2. I provided my complete wallet statement as documentary evidence. It clearly proves that I did not receive any payment from Mostbet during the entire period in question.Despite this, the support team continues to insist that the money has already been sent, yet they have not provided a single piece of evidence to support their claim.If Mostbet continues to insist that the payment was successful, then please prove it. Provide the:- Transaction ID or reference number.- Payment receipt or confirmation.- Date and exact time the money was sent.- Recipient wallet number.- Amount transferred.- The sender's wallet/account number or the agent's registered number used to send the money.- Any other records showing that the transaction was successfully completed.I have already provided documentary evidence. Now it is Mostbet's turn to do the same.From a customer's perspective, this entire situation is deeply concerning. When a customer provides proof that no money was received, but the company refuses to provide proof of payment while continuing to insist that the payment was made, it naturally raises serious questions about how customer complaints and withdrawals are handled.If the money was genuinely sent, providing the transaction details should be straightforward. Until then, repeatedly telling a customer that "the money has been sent" without any supporting evidence only damages trust and confidence.Based on my personal experience, I cannot recommend Mostbet. If you value your money, your time, and transparent customer service, think very carefully before using this platform.Reply to Mostbet: Thank you for your response.In that case, I would appreciate clarification on a few important points.1. WHY DID YOUR SUPPORT TEAM MAKE A FALSE CLAIM?You have now correctly acknowledged that I HAVE NOT RECEIVED ANY FUNDS YET. However, your support team repeatedly informed me that THE FINANCE DEPARTMENT HAD ALREADY SENT ALL OF MY WITHDRAWAL AMOUNTS TO MY WALLET.If the funds had not actually been sent, why was I repeatedly told otherwise? This contradiction is unacceptable. How dare they say that withdrawal was sent and when asked for proof, they can't provide any and concludes saying they can't help it anymore. This makes it a very apparent attempt to scam/unjust enrichment by the support team. Isn't it? (P.S. I have got screenshots)2. "AS SOON AS POSSIBLE" IS NOT A TIMEFRAME.I understand that there is a technical issue. However, asking a customer to wait indefinitely with no estimated resolution is not acceptable. Please provide a CLEAR TIMEFRAME within which this issue will be resolved, either by TRANSFERING THE FUNDS TO MY WALLET or RETURNING THE FUNDS TO MY MOSTBET GAMING ACCOUNT.3. WHY CAN'T YOU SIMPLY CANCEL THE WITHDRAWAL REQUESTS?If the technical issue is preventing the transfer to my wallet, then why can't you CANCEL MY PENDING WITHDRAWAL REQUESTS and RETURN THE FUNDS TO MY GAMING ACCOUNT?This would allow me to continue playing or submit a new withdrawal request using an alternative payment method, instead of leaving my funds locked indefinitely.I would appreciate fast and direct answers to these questions rather than another generic response.

If you are looking for a fair environment, stay as far away from Mostbet as possible. While this platform publicly claims to be fully licensed, it actually operates illegally in many countries without the required permits. When I first contacted customer support, they repeatedly assured me that the platform operates legally. However, support agent Petr H. later admitted off the record that this was not the case, and the situation was ultimately sealed when Jaroslav S. openly confirmed that the casino operates unlawfully, adding that he was sorry. Mostbet knowingly deceives its customers by offering gambling services without proper authorization, leaving players completely unprotected in the event of any financial dispute.The absolute ethical rock bottom is their offering of so-called "farm betting." Instead of genuine sports, they feature bets on artificial leagues where individuals are kept in cages inside anonymous halls 24/7, endlessly hitting a ball back and forth. This has nothing to do with real sports; it is just a non-stop betting trap designed to exploit addicted gamblers when no real matches are being played. Because these unofficial leagues operate without any independent oversight, they present a massive potential for match-fixing. Mostbet lies to its customers and preys on addiction—you should not trust them with your money under any circumstances.

On 01.08.2026 at 00:38, I deposited 295 AZN from my M10 wallet to the bank card provided by Mostbet.I have already submitted all the necessary evidence, including the bank statement, transaction receipt, the bank card number provided by Mostbet, a screen recording of the payment, and I have also contacted my bank. The bank has confirmed that the transaction was successful.Despite this, your support team keeps telling me that the funds have not been received, without providing any evidence to support this claim.This situation seriously damages Mostbet's reputation. I am a VIP customer, and if this is how I am treated despite my loyalty and numerous deposits, I can only imagine how other customers are treated.I expect this matter to be investigated properly and my 295 AZN deposit to be credited to my account without any further delay.

Still nothing they help from their side as I said before my 2 deposit issue still not solved. Almost 8 month complete clearly they eat money I provide whichever docs. They want and still their same answer contact your bank joke stay away players worst experience with this casino either all game good not ever facing issue with withdrawls. Deposit issue not solved for 8 months only 1 question where the hell my money gone???? You're right I got mail from your side but still today issue not solved where the money gone ..

Stop lying!I forwarded your so-called CGA certificate (for Bizbon N.V., license number OGL/2024/597/0249) to Curaçao authorities, and they personally confirmed that this license is fake. What a bunch of clowns you are! (I have the official GCB/Curaçao response for this and am submitting it along with your certificate to Trustpilot).​Regarding the 196 AZN, your own support operator personally admitted in our chat that they clearly saw the application in your internal system and told me the funds would be credited. Now you have the nerve to deny it?​Keep that 196 AZN, consider it a charity gift from me to you—you clearly act like beggars who need it more than I do, and anyone who makes a deposit to you is a fool.Mostbet is an absolute scam network! On 06.06.2026, I made a deposit of 196 AZN, and according to official bank confirmation, the funds were credited to Mostbet on that exact date via their intermediary bank "ATB" with RRN 615712331915 and confirmation code 700708. Despite this, Mostbet has misappropriated my funds, refuses to credit them to my account (ID: 19542755), and comes up with a new excuse every single day. This company is engaging in outright fraud. They tell me that even if the bank confirms it, the money wasn't sent to their account. How can there be such a huge lie, Mostbet? How can a bank possibly lie? Doesn't this site have any oversight?​Furthermore, Mostbet lies and associates its operations with a fake Curaçao license number (OGL/2024/597/0249). I have received an official response directly from the Curaçao Gaming Control Board (GCB); they confirmed that this license does not exist in their registry and responded officially as GCB (CKAN).​Mostbet management, how long are you going to deceive people and misappropriate their money? You have committed open fraud against me. I don't even need the 196 manats, I just consider it given to a beggar and let it go. May it be unlawful to you! I strongly advise the public to stay away from this site.

I made a deposit of ₹1,200 via UPI, and I have been waiting for 10 days. They haven't provided any update so far; they just keep telling me to wait. How long am I supposed to wait? The payment was successful on the provider's end, yet they still haven't given me any update.

Withdrawal Marked Successful but Money Never ReceivedI have been waiting for my withdrawal since 8 July.I submitted a withdrawal request, and it was marked as "Successful" by Mostbet. However, I never received the money in my bank account.After checking the details, I realized that I had mistakenly entered the wrong IFSC code while submitting the withdrawal request. I fully accept that this was my mistake. However, I don't understand how the withdrawal could have been processed successfully when the bank account number and IFSC code belonged to different banks. Such a transaction should normally fail or be returned.Since then, I have contacted customer support many times. Every time, I receive the same response: "Our department is working on your case." Unfortunately, no actual solution has been provided.To prove that I never received the funds, I have submitted my bank statements multiple times, but the issue still remains unresolved.This is a straightforward case that requires proper investigation. I respectfully request the Mostbet team to carefully review my withdrawal details, trace the transaction, and provide a clear resolution instead of asking me to wait indefinitely.I hope this review helps bring attention to my case and that Mostbet resolves this issue as soon as possible.

Hello, I made a deposit but it was not credited to my account. I contacted support, and they told me that the agent did not receive the funds.I would like to clarify the situation.I have a detailed video that clearly shows the transfer process from my side. It confirms that the transaction was completed successfully, and it also shows the transaction reference number as proof that the transfer was successful.I also contacted my Jibi wallet, and they informed me that if the funds were not received in the recipient's Jibi account, they would be delivered to any other account linked to the recipient's phone number. Therefore, I kindly ask you to check all accounts associated with the agent's phone number.146184211Jibi28/07/2026 20:14780 mad

SCAM SCAM SCAM ALERT......!!!!!!!!Never deposit your hard earned cash to this site. It only allows deposit but doesn't allow withdrawals. Goodbye my money. To link a wallet they don't send code and support don't even reply to messages and if they do they don't help. I have screenshots to show this. It's SCAM site