MostBet— player complaints: 172 in English

My gaming id 91811233 I m seance 2017 but now this AAP is fraud diposit issue withdrawal issue and company is down so worst service so don’t play this platform

⭐ 1 Star – 27 June UpdateI never imagined that recovering my own money would take this long.It has now been over two weeks, and ₹30,000 is still missing despite providing every possible proof.Gaming ID: 273566396Pending Transactions• ₹10,000 – 10/06/2026UTR: 616154268790Initiated at approximately 7:03 PM IST and credited to the beneficiary at approximately 7:04 PM IST (confirmed by Google Pay).• ₹10,000 – 17/06/2026UTR: 653403141045Credited to the beneficiary at approximately 10:25 AM IST (confirmed by Google Pay).• ₹10,000 – 18/06/2026UTR: 616940553056Credited to the beneficiary at approximately 3:04 PM IST (confirmed by Google Pay).Total Pending Amount: ₹30,000During this entire period, I have submitted:• Multiple bank statements• Updated bank statements• Bank confirmation/response letter• UTR numbers• Transaction screenshots• Identity verification documents• Multiple detailed emails to the Finance Department• Every single document requested by supportGoogle Pay has confirmed that all three transactions were successfully credited to the beneficiary account, yet I am still waiting for either my money or a proper explanation.What is even more disappointing is that the replies never change. Every response is the same generic message saying that the Finance Department is “investigating” or “looking into the issue.” Meanwhile, there is no trace report, no meaningful update, and no timeline.You proudly call me a VIP customer, but this has been the worst customer support experience I have ever had. A VIP customer should not have to spend weeks repeatedly submitting the same documents just to recover their own money.At this stage, I am no longer looking for apologies or copy-paste responses. I expect accountability.If Google Pay confirms the funds reached the beneficiary, where exactly is my ₹30,000?I am requesting one final time:Credit the ₹30,000 to my gaming account or refund it to my bank account immediately.If this continues without a proper resolution, I will keep documenting my experience publicly and continue pursuing the matter through the available consumer, banking, and dispute resolution channels.₹30,000 Missing. Every document submitted. Same generic replies. Still no resolution.

I am sick and tired of this antics Mostbet is exhibiting. My ID is 279002876 Mostbet decided to freeze my account despite I did nothing wrong. I nonetheless decided to yield to their request to send some documents via email. I did all of these including a selfie of myself, picture of my Passport, Voter's Card, my bank statement showing all the deposits transactions that I did and bearing my name. They confirmed and stated that my derails has been successfully verified. They insisted that I must join a Zoom verification link to further ascertain my identity, I did and was successfully verified. It has been nearly two weeks now and Mostbet have still not unfreeze my account and my balance of 136,545 naira is stuck without me having access to it! I have sent emails repeatedly and what they keep on telling me is to wait that it can take up to 60 days! How on earth should this take that long when my details have been verified and I have done a live zoom video in which you confirmed all my documents? UNFREEZE MY ACCOUNTS NOW and let me have access to my money, if not I will badly label Mostbet as a big scam.What sort of lie is this 279002876 is my ID. My email is kolademofekre at gmaildotcom. I am not allowed to send my email address in full. It is kolademofekre at gmail dot comThis is beyond terrible that you are denying that it is not my ID. I have dropped my email address already, UNFREEZE MY ACCOUNTS NOW!UPDATE UPDATE UPDATEThis Mostbet are the biggest SCAMMERS in the gambling world. My advice to people is to FLEE AND AVOID THEM LIKE A PLAGUE. Remember they lied and denied that my ID does not exist. However just under an hour after I posted my first review here, this fraudulent company DEDUCTED MY BALANCE FROM 136,545 naira to 56,150 naira. My account was frozen so that I can submit my documentation, I did all as instructed and my account was unfrozen today but they ended up deducting my balance and they didn't give any reason why this despicable act was done, not even a mail! To be clear all my total deposit on this scam company is 80,0000 naira and I won to the tune of 136,545 naira and the account was frozen. They however deducted and left just 56,150. PLEASE ONCE AGAIN DO NOT JOIN OR DEPOSIT ON THIS PLATFORM AS THEY ARE TERRIBLE AND DESPICABLE SCAMMERS.The team at TRUSTPILOT.COM, I will appreciate it, if you issue out a warning on this platform so that unsuspecting members of the public will not fall prey to this SCAMMERS AND FRAUDSTERS CALLED MOSTBET. The other reviews are overwhelmingly negative, people are giving honest review of this scammers. ONCE AGAIN DO NOT JOIN THIS PLATFORM, HEAVILY REPORT THEM SO THAT MORE PEOPLE WONT BECOME VICTIMS.

Gaming id-67217647 Hello MOSTBET, This is the story that happens to me every second or third day. How many time i have shared here about your pathetic service of deposit & withdrawal. I have deposited two deposits 1.Agent's upi id- 9056927174@mairtelAmount-29000inr 2.Agent's upi id- 9116566496@mairtelAmount-30000inrI haven't received both of my deposits yet after waiting for hours... Is that your INTERNATIONAL CASINO and your pathetic service your agents are FRAUDSTERS...You were given me tag of VIP CUSTOMER are you justifying this Tag.Your reply timing are also pathetic you are taking too much time in everything.. when customer is genuine and loyal to you why you guys are always trying to cheat us.25 june 2026Go and check my yesterday's deposits of 30000inr and 29000inr is not credited yet. I have mentioned everything above your agents details and clearly mentioned my amount and still you can't get that.I have deposited these both deposits via PAYTM fast shows on your website deposit option and your fast is too slow even after 24hrs passed away,and i am still waiting for my deposits of 30k and 29k...SHAME ON YOU ...DO HELL WITH YOUR PATHETIC SERVICE, WHO ALLOWS YOU TO ADD INTERNATIONAL CASINO TAG WITH YOU . YOU GIVING VIP TAG TO CUSTOMERS , DO YOU EVEN KNOW THE MEANING OF VIP.Still not getting any response here from your end

Read the response of Mostbet, they are saying my game id or the utr no. is incorrect 😂 can you believe how stupid they are 👎My game id is 178488643, I had deposited money Bhookiya Bujji UPI Ref No 616838101389 on 17/06/2026 at 08:00 pm for Rs. 299.16. Initially I got message that the transaction is pending and if it doesn't go through it will be reverted within 3 days. I raised this issue with paytm and my bank. They confirmed the payment went through and the recipient needs to check as it got credited into his account. Mostbet customer service is trying to fool me by saying this amount got credited to my game account. I have checked every 4 hrs. and conveyed to customer care executives but they kept raising the matter with their finance team and the finance team didn't credit it to my game account as yet. Now they have started avoiding me. Is this company fraudulent? Can you tell me how to report them to Cyber crime.

What happened to my bet payment. You said you are looking into it but haven't done anything. Anything i should know. Account -272108914Bet id-1452644550

Id : 230152458These are my 2 tickets.SR00459907 - 5000 rupees resolvedSR7605458 - 3000 rupees not resolved but closed.Edit : Again they are asking for new bank statement and bank response. I have sent them bank staement many times, I have been beggting them it is similar to SR00459907, just pass the ticket to the person whoever solved this SR00459907, it will be resolved in 5 minutes, they already confimred amount was not sent to airtel bank.I am literally begging you everyday please give me my money, both tickets are same, 1 ticket is resolved and closed, financial team already confirmed they are not able to send funds to my account on that day, please check the other tciket also, daily you are saying to come after 24 hours. Both are same 5000 rupes ticket resolved, 3000 rupees ticket closed without reolving, just assigh the 3000 ticket to same person who resolved the 5000 rupees ticket, I am tired of explaining this to agents, they don't send proper information.Mostbet is literally torturing me. They ask me bank statement everyday. They only take deposits never process withdrawls. My sincere suggestion to everyone is just don't trust Mostbet, they never pay you back if you win. Their agents have zero knowledge, everyday they say we already forwarded the issue nothing much we can do you have to wait, everyday they will ask for new bank statement, they will keep you wait until you fed up and leave the withdrawl by yourself.

Hello ThePOGG team, My name is Yestay Toltanov , I am a registered user at Mostbet, account ID: ▇▇▇▇▇▇▇▇▇ On 10.08.2025, I won an amount of 7,225,000 KZT on their platform. I submitted all the required verification documents (passport, proof of address, etc.), but the company has not processed my withdrawal. Mostbet allowed me to deposit and even make smaller withdrawals without verification. But once I won a large amount, they suddenly demanded new verification, canceled a promised verification call, and since then they keep delaying my payout with no clear timeline. This looks like an unfair practice and a deliberate attempt to avoid paying legitimate winnings. I kindly ask ThePOGG to investigate this case and help me obtain my winnings. 📎 Evidence I can provide: - Screenshot of the winning bet - Screenshot of my account balance - Chat history with Mostbet support - Verification documents already submitted Sincerely, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Thank you in advance for your assistance.

I am filing this complaint against Mostbet Casino regarding the permanent suspension of my account and the unjust withholding of my funds. My account (Gaming ID: 237061512) was initially restricted and I was asked to complete a full verification process. I complied with all requirements, including submitting my ID, bank details, and participating in a video call. I answered all questions and provided all requested documents promptly and in good faith. Despite successfully completing the verification, my account was permanently locked shortly afterward. I received no clear explanation or evidence of any wrongdoing, nor was I informed of any specific violation of Mostbet’s terms and conditions. At the time of the account closure, my balance was $74, which has since been confiscated. I have reached out to customer support multiple times, but no resolution or justification has been provided. I respectfully request a full review of my case, the reactivation of my account or a transparent explanation for the closure, and the return of my remaining balance.

My gaming account was recently frozen pending identity verification. I fully complied with the verification process by submitting all requested documents and completing a video call as instructed. However, immediately following the completion of the verification, my account was permanently blocked without any explanation. I have contacted Mostbet’s support team multiple times to request clarification, but their response was simply that I will no longer have access to my account or the funds within it. No justification was provided for this decision, which raises serious concerns regarding transparency, fairness, and customer treatment.

One of the biggest things that bother me about online casinos is they always accept your money no problem but when it comes time to cashing out there's always an issue. Mostbet is one of my favourite casinos but their support system is very poor, they would not help me add my phone number to complete verification therefore I cannot cash out but they accepted my money no problem! Beyond disappointing and frustrating

Mostbet ID: ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇, e-mail linked to my account ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Amount in the account: 46683 azn ($27460) I won money in the Crazy time game on October 28, 2024, I have screenshots and Skype call audio recordings, but I could not send the money to my card account. After freezing my account, I provided all the documents requested by Mostbet, because I understand that this is the KYC process and there is no problem, then on November 11, 2024, I successfully had a Skype call with them to verify my identity and answered all their questions. I was informed that verification was required from the danger line, I sent my documents, my Skype call went well, don't worry, everything will be fine, they said I have my voice, my text, all my account pictures. After all this, I thought my account would be unfrozen, but they blocked my account.The surprise is that so far I can't access my account to withdraw my money, which is very stressful. Why did Mostbet block my account even though I provided all the documents and successfully completed the Skype call? I request you to take steps to resolve this issue as soon as possible. If I do not receive a satisfactory response and resolution to my issue, I will have to take further action, including contacting consumer protection authorities. Thank you in advance for your cooperation and quick action.