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MostBet— player complaints: 172 in English

172 Complaints
33▼ Last 30 days · was 60
0 Unresolved
4.8855985566782d Last complaint
31.6 Risk index
$47,270 · 7.2M ₸ Disputed sums

MostBet: 172 complaints filed in English across 3 platforms, disputed sums $47,270 · 7.2M ₸. Most of them are about withheld payouts (54%). Risk index 31.6. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.

What players complain about

Withheld payouts 54% 93
Other 23% 40
Verification 10% 17
Account blocks 6% 11
Game fairness 3% 5
Bonus terms 3% 5
Licence 1% 1
Status unknown 167 Closed, no outcome 4 Resolved 1

Sources

Trustpilot 167 CasinoReviews 4 LCB.org 1

Complaints by month

06
07
08
09
10

Questions and answers

How many complaints are there about MostBet?

The English-language record holds 172 complaints from 3 platforms; 167 carry no status from the platform. The latest one is dated 2026-10-06.

What do players complain about?

Mostly withheld payouts — 54% of cases, then other (23%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 172 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 31.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 172

07.09.2026 Trustpilot Withheld payouts
withdrawl and deposit
Amount: 1000Date of withdrawal:27 th AUG 2026Account no:129733529Amount: 1000Date of deposit:21 th july 2026Account no:129733529I am a vip member of this website for 2 years and honestly i tell the new members of mostbet or anyone who thinks of using this website,dont use it.This website is dying,no one is getting their deposit and withdrawl money.the support system is worst,they dont even give proper answers.the only answer i get from the support is contact after 24 hours and they gave the same response for 50 days.if it happens to the vip members,think about the normal or new players.so i advise new players not to depsoit and save the money for now
07.09.2026 Trustpilot Other
Good to try out for football
Online betting was not my thing before I tried Mostbet. The live football bets were so simple to place and I won small amounts.
06.09.2026 Trustpilot Withheld payouts
5000 not credited to my bank
Dear Team,I am facing withdrawal issue INR 5000 is not credited to my account.Amount: 5000Name : Arpita Sinha Date of withdrawal:6 th Sept 2026Account no:46437607Pls transfer my amount.Regards,Arpita Sinha
05.09.2026 Trustpilot Verification
Blocked Account
Hello, I am player ID 275973342. My account has been blocked since July 5, 2026, for identity verification. I have submitted all the documents in my possession, yet it has now been over 60 days and my account still hasn't been unblocked.
05.09.2026 Trustpilot Verification
7 days after Zoom verification — still frozen, ₺40,000 of MY money held hostage
My account (ID: 278084310) was frozen on August 25th. I complied with every single demand — including a full live video verification call on Zoom on August 31st. That was A WEEK AGO. Since then: complete silence. No update, no timeline, no accountability from anyone.Meanwhile there is nearly ₺40,000 of my own money sitting frozen in this account, and they are refusing to release it. This isn't "verification" — it's a company holding a customer's funds hostage with zero justification after every requirement has already been met.I want my account unblocked and my ₺40,000 paid out immediately. No more stalling, no more copy-paste responses, no more excuses. If this isn't resolved, I'll be escalating this everywhere I can — regulators, financial ombudsman, social media, everywhere.
05.09.2026 Trustpilot Withheld payouts
Mostbet is no longer a trustworthy…
Mostbet is no longer a trustworthy platform. My experience with their customer service has been extremely disappointing.I requested a withdrawal of ₹40,000 on 24 August 2026, and it has been showing as “Processing” ever since. Despite sending multiple messages to customer support, I have received no proper or satisfactory response. The customer service is extremely poor and the replies are completely unhelpful.Gaming ID: 91811233Amount: ₹40,000Withdrawal Date: 24 August 2026Status: Still ProcessingBased on my experience, I would strongly advise users to think carefully before trusting this platform with their money. A withdrawal should not remain pending for such a long time without a clear explanation or proper customer support.
04.09.2026 Trustpilot Other
Deposit problem
Hello, I have a problem with deposits. I haven't received the money in my account several times. I think the problem is with the agents in Morocco; they receive the money but don't transfer it to me, in addition to my gaming account.
03.09.2026 Trustpilot
SubjectUrgent Complaint –| Account #254886424 - Blocked
Subject: Strong Objection to Mostbet’s Unfair Account Closure and Withholding of FundsAfter submitting my original complaint, the Mostbet team assured me that they would genuinely look into the matter and provide assistance. However, the response I ultimately received from the Mostbet Security Service was extremely disappointing:«“Your account has been blocked without the possibility of recovery.The administration's decisions cannot be appealed.The money that remains on the account cannot be withdrawn.”»I strongly disagree with this decision and consider this response completely unfair and unacceptable.I have already made it clear that I am willing to complete any verification or provide any documents required from my side. Despite this, my account has been permanently blocked, and I have been told that the remaining funds cannot be withdrawn, without being given a proper explanation or a meaningful opportunity to resolve the matter.If Mostbet has decided to permanently close my account, I request that they at least return the money belonging to me that remains in my account. Blocking an account is one matter, but withholding a customer’s legitimate funds without providing a transparent and satisfactory explanation is a completely different matter.I have repeatedly requested the return of my funds, but Mostbet continues to provide the same standard response that the decision cannot be appealed. This does not address my concern or provide a fair resolution.I therefore request Mostbet to reconsider this matter, complete the necessary verification if required, and provide a transparent explanation for the decision. If the account is to remain permanently closed, I expect the remaining legitimate balance to be returned to me.I am sharing my experience so that other users can make informed decisions. I strongly recommend that anyone considering using a bookmaker carefully research the platform, verify its terms and conditions, withdrawal policies, verification procedures, and reputation before depositing any money.A customer should never have to accept a response simply stating that a decision is “not appealable” when their funds are still being held.I hope Mostbet will reconsider its position and provide a fair and transparent resolution.
03.09.2026 Trustpilot Other
Been a positive experience
I first tried it for live sports and ended up enjoying it. Payments are secure and winnings are credited on time so far.
03.09.2026 Trustpilot Verification
🚨 STAY AWAY FROM MOSTBET
🚨 STAY AWAY FROM MOSTBET — TERRIBLE EXPERIENCEDO NOT CREATE AN ACCOUNT WITH MOSTBET. I seriously regret ever using this site.My account was suspended for verification, and I have now been waiting 40+ days while my funds remain inaccessible. I contacted them repeatedly, but instead of providing a real solution, they keep hiding behind the excuse that verification can take up to 60 days.40+ days with no proper answer, no clear explanation, and no resolution. Their response is basically just “please wait.” How is it acceptable for a betting company to keep a customer’s account and funds locked for this long without providing a meaningful update?They are incredibly unprofessional, frustrating, and disrespectful toward their customers. They are quick to accept deposits, but when there is an issue with your account, suddenly you are left waiting for weeks with absolutely no useful information.Think twice before trusting this company with your money. There are plenty of other bookmakers out there. Don’t put yourself through this nightmare.My advice to everyone: STAY AWAY FROM MOSTBET. 🚫
03.09.2026 Trustpilot Withheld payouts
Bad experience gaming id 91811233…
Bad experience gaming id 91811233 amount 40000 processing sence 24/8/26 customer service worst and trust rating 0 so
31.08.2026 Trustpilot Withheld payouts
Return my money
Title: ₹20,000 deducted but not returned – Mostbet payment issueI am extremely disappointed with my experience with Mostbet.My Mostbet User ID: 273566396Transaction 1:Date: 10 June 2026Amount: ₹10,000UPI Transaction ID: 616154268790Beneficiary: ABHINAV MEENATransaction 2:Date: 18 June 2026Amount: ₹10,000UPI Transaction ID: 616940553056Beneficiary: VASANTH J.Both transactions were successfully processed and debited from my account, but the money has still not been credited back to me.Mostbet’s finance team is saying that these deposits were unsuccessful due to a payment-agent failure and that the funds should be returned. However, my bank has provided confirmation that the transactions were successfully processed and the amounts have not been returned to my account.I have already provided the transaction details and bank confirmation, but the issue is still unresolved.I am simply asking Mostbet to properly trace these transactions, provide the payment agent transaction/reversal details, and return my ₹20,000 if the deposits were genuinely unsuccessful.It has already been an unreasonably long time. Customers should not have to chase the platform and the bank for months to locate their own money.Very disappointing experience. I hope Mostbet resolves this matter and returns my ₹20,000 without any further delay.
31.08.2026 Trustpilot Other
⚠️ STEALERS
Gaming id-67217647 Agent id- dhaya78@ybl Amount- 22kI have no words for your pathetic service and repetitive pattern...I request to new clients if you are here please don't use this Pathetic platform.
31.08.2026 Trustpilot Other
Withdrawals are secure and painless
Withdrawing cash here is simple. There is no waiting around to receive money like other apps. It is instant and if there are any issues, the customer support team helps out quickly.
30.08.2026 Trustpilot Withheld payouts
Hello
Hello. My Player ID: 272256828. Mostbet casino is artificially blocking my withdrawal of 85.98 EUR for 5 days. There is a technical bug on their website with verifying my Finnish phone number (+358...). The confirmation button is broken (stays grey), and the system automatically bans my profile for 24 hours. I have provided my official Finnish ID card to their support but they ignore me and refuse to verify my account manually. Please help me get my funds.
29.08.2026 Trustpilot Verification
When I withdraw my money they fozed my…
When I withdraw my money they fozed my id and 10 types of verification I did but now it's frozen bcz of that 35 k which I deposited.
29.08.2026 Trustpilot Withheld payouts
Dear Mostbet Support,
Dear Mostbet Support,I requested a withdrawal of ₹40,000 on 24 August 2026. More than 72 hours have already passed, but the amount has still not been credited to my account.Your previous message stated that withdrawals may take up to 72 hours. That period has now expired.Please provide me immediately with:1. The exact current status of my ₹40,000 withdrawal.2. The reason for the delay.3. The withdrawal transaction/reference ID.4. The exact date and time by which ₹40,000 will be credited.I request you to resolve this matter without any further delay. Please provide a clear and final response instead of asking me to wait further.Regards,Rajesh Dhumal
29.08.2026 Trustpilot Withheld payouts
Never ending 72 hours withdrawal cycle
Why is my withdrawal request repeatedly being cancelled after I have already waited 40+ hours, only for your support team to tell me that I must wait another 72 hours after submitting a new request?I also clearly explained that I had an emergency and needed the funds by a specific time. Your support team assured me that I would receive the funds before the time I mentioned. Yet I still did not receive them, and now I am simply being told to wait another 72 hours.If the previous request was cancelled due to an issue on your side, why should the customer have to restart the entire waiting period?How many times am I expected to wait 72 hours? Does my time have no value? This is completely unacceptable.It is my humble request to process it urgently. Everytime facing an issue with withdrawal is just ridiculous. Few days back I had to wait 45 days to get the withdrawal due to the technical glitch..after that...any new request gets cancelled over and over again and I am advised to wait the NEVER ENDING 72 HOURS. Mostbet even care about their customer... Can't even keep a single withdrawal request to be processed faster. Seems like MOSTBET DOES NOT care about its customer and has zero accountability. The standard of mostbet with days is getting worse that the small local platforms.nPlayer ID: 279523414
28.08.2026 Trustpilot Other
Good returns if you play safely
Good odds for football. I compared it with my previous app and Mostbet gave me more return. Now I only use this for betting.
28.08.2026 Trustpilot
Scam alert Scam alert Scam alert Scam…
Scam alert Scam alert Scam alert Scam alert Scam alert ‼️🚨🆘Freeze my account over 5 days over no reason bunch of scammers Gaming Id : 281889639You keep sending the same emails all over again when I have produced the information you need, why do you like to scam your users this is 6 days

41–60 of 172

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