MostBet— player complaints: 172 in English

my game id- (id249241726)>>been using mostbet for quite sometime now. the only problem they have is on deposit and withdrawals. theres been like 5 scenarios that i send money but i have to follow them up to reflect it. i did the same last week been 90hours now. havent been displayed yet and customer care just keep on asking me to wait 1 hour later they say 24 hours i talk to them but none has worked yet.

It's been over a week since mostbait isn't giving me my withdrawals. They are a fraudulent and hypocritical company. My ID is281973935

DISAPPOINTING EXPERIENCEGaming ID: 91811233I requested a withdrawal of ₹40,000 on 24 August 2026, but the amount has still not been received.I contacted Mostbet support several times, but I kept receiving replies that the verification/payment provider was still being checked. Even after a long wait, there is no clear resolution or definite payment date.This experience has caused unnecessary stress and frustration. I strongly recommend that users carefully consider the withdrawal and payment-support experience before depositing money.Mostbet, please resolve my pending ₹40,000 withdrawal and provide a clear transaction/payment reference.I am posting this review based on my personal experience and the amount actually pending in my case.

My gaming id number : 162562057wanted change my personal information. i applied it on mail 3 days ago and the process still keeping my money inside.have ben giving all the infos what they wanted me to give so im really dissapointed with how they work too slow on a small process like that. And i hope they gonna fix it asap,

I am extremely dissatisfied with the way my account has been handled.My account was frozen without any clear explanation or reasonable justification. After that, I was instructed to provide personal information and identification documents in order to verify my identity and resolve the situation. I fully cooperated with your requests and submitted all of the information and documentation you asked for, including sensitive private information.Despite my complete cooperation, I have now been informed that my case has been referred for further review and that I am required to wait even longer for a decision. This is extremely frustrating and unacceptable, especially considering that I have already provided everything requested from my side.I want to make it absolutely clear that I have complied with your verification requirements in good faith. I should not be left indefinitely without access to my account while my personal information has already been collected and submitted. If additional time is genuinely required, I expect a clear and specific explanation of what is causing the delay, what stage my case is currently at, and exactly when I can expect a final decision.The lack of transparency throughout this process is unacceptable. Freezing an account without providing a clear reason, requesting sensitive personal information, and then continuing to delay the resolution after receiving everything requested is not a reasonable way to handle a customer’s account.I therefore request that my case be escalated immediately to the appropriate department and that my account situation be reviewed without further unnecessary delay. I also expect a clear written explanation regarding the reason for the account restriction and the status

Hello Mostbet Support,My Id number: 283188331I am having an issue with my account. I have completed all the required information, but I am still unable to withdraw my funds through the Nagad e-wallet.My account balance is 5060 BDT. I originally deposited using Nagad, but when trying to withdraw back to the same Nagad account, I receive a notification saying 'To access NAGAD, top up your balance using this method.' I have already deposited 1000 with Nagad and bet it 1.5x . Please check if there is an active bonus restriction, a wagering requirement limit, or if my profile needs security verification to release my fundsPlease check my account and let me know why the withdrawal is not being processed and whether there is any issue with my account or payment method.Thank you.

I am submitting a formal complaint regarding my 1,200,000 UZS deposit, which was made through Uzum on September 8, 2026 at 23:40.Today is September 18, 2026, meaning that 10 days have already passed, yet my money has still not been credited to my gaming account and has not been returned to my Uzum account.I have already provided all the requested evidence, including:* the payment receipt;* my bank statement;* a screen recording of the transaction;* confirmation and clarification from Uzum regarding the transaction date.Uzum confirmed that the actual transfer date shown in the transaction details is September 8, 2026. The fact that the transaction appeared in the bank statement on a different operational date does not change the actual transfer date shown in the transaction details.For 10 days I have repeatedly received the same generic responses that my case is “under review,” that the “financial department is working on it,” or that you are “waiting for the payment provider.”This is no longer an acceptable response.I require a clear and specific explanation of what has happened to my 1,200,000 UZS.If you claim that the payment was not received, please provide official confirmation from your payment provider stating that the transaction was not received.If the payment was received but has not been credited, then you must either:1. Credit the full 1,200,000 UZS to my gaming account; or2. Return the full 1,200,000 UZS to the Uzum account from which the payment was made.I should not be required to bear the financial consequences of an internal investigation between Mostbet and its payment provider.Furthermore, because my funds have been unavailable for 10 days, I have suffered financial losses and have been unable to use my own money. Therefore, I also request that compensation for the unreasonable delay and resulting financial losses be considered.I require the following information in your next response:1. Where are my 1,200,000 UZS currently located?2. Was the payment received by your payment provider?3. On what exact date and time was the request sent to the payment provider?4. What is the request/reference ID?5. What is the current status of the investigation?6. Why have my funds still not been returned or credited?7. When exactly will my 1,200,000 UZS be returned to Uzum or credited to my gaming account?8. How will my request for compensation for the 10-day delay be handled?I have already provided all documents required from my side. I will not accept another generic response stating that I should simply “wait” without providing a concrete explanation or resolution.I demand the return or crediting of my 1,200,000 UZS and a clear response regarding compensation for the delay.If I receive another generic response without answers to the questions above and without an actual resolution, I will consider this a failure to properly address my formal complaint and will escalate the matter by submitting the complete correspondence, payment receipt, bank records, and Uzum confirmation to the relevant authorities and organizations.I expect a substantive response and a concrete resolution, not another template message.

My account was frozen without any clear explanation or sufficient justification being provided to me. Following this action, I was specifically instructed to submit personal information and documentation for identity verification. I complied fully and provided all requested documents and information without delay.Despite my complete cooperation, I have received no meaningful response, status update, explanation, or indication of what is currently being done regarding my account.This lack of communication is unacceptable. I am formally requesting that my case be reviewed immediately and that I receive a clear and definitive response addressing the following:The specific reason my account was frozen.Confirmation that all documents and information I submitted have been received.Confirmation of whether my verification has been reviewed and, if not, an explanation of the current status.Details of any outstanding requirements or additional information needed from me.The current status of my account and the steps required to restore access.A clear timeframe for when I can expect this matter to be resolved.My ID is 283199991.I have already fulfilled the verification requirements requested of me and have cooperated fully throughout this process. I therefore expect this matter to be treated with urgency and for a substantive response to be provided rather than leaving my account status unexplained and my requests unanswered.Please investigate my case without further delay and provide me with a definitive written update regarding my account and the next steps required to resolve this matter.I expect a prompt response.

They froze my account without giving me a reason, and then they asked me to send them information to verify my identity. I sent them everything they asked for, but they still haven't responded.I have 8,856 in my account, plus a 1,500 DH bonus. I have been waiting for almost 10 hours without receiving any response, and the bonus deadline is in 2 days.My ID is 283199991.

Tried out the casino section randomly and played a few games between matches. Everything worked for me.

I made a deposit of 1500dh but I did not receive any thing in mostbet account I have been waking for almost 10 hours ,. Id 283199991

withdrawl Amount: 1000Date of withdrawal:27 th AUG 2026Account no:129733529once again i type this review in need of justice.its been 18 days and still my withdrawl amount is not sent.people need to know how mostbet doesnt care about the problem."As for withdrawing funds, there really isn't anything we can do at this time without the provider's cooperation"this is the reply i got when i asked when i will get my withdrawl.They basically said they dont have any idea about this problem.once again,if there is any new player planning to use this website be careful of funds because this app has no intention to solve any problem.They dont even have any control over their provider and they dont refund the money.

My Gaming ID is: 281753735I’m disappointed with my experience with Mostbet. My bet was refunded even though I did not violate any rules or betting terms. I followed the platform’s rules and placed the bet normally, so I don’t understand why my wager was refunded.I expected a fair and transparent resolution, but the situation was frustrating and unclear. I hope Mostbet can provide a proper explanation and improve the way such cases are handled in the future.Here is my betslip №1786511187000001

Nice games available when there are no matches I want to bet on. Deposits are fast.

Coupon No: 1788984930299001 (ID: 278084310)I placed a 3-leg combo bet on a CS Private Club match (K27 vs Team WW). All three selections were marked "WON" (KAZANÇ) — total odds 6.89, stake 3,000₺. The bet should have paid out, but instead the platform unilaterally "refunded" (İADE) the coupon with no explanation.The official match page on HLTV confirms the result.Cancelling a clearly won bet without justification is unacceptable. There's zero transparency, and customer support gave no satisfactory answer when I asked why.

Gaming id 91811233 I m exit bcoz fraud company 40000/- payment 24/8/2026 not received and harassment so I decide sign out forever

My impression is not that good too. I have deposited through bkash but when I am trying to withdraw there is no option for bkash.. No bkash. But depositing option has bkash. When I am trying to withdraw through nagad it says use the method that has been used to deposit. well there is no option named bkash.. i have provided every ss and everything in their tg account. They are just saying give a a few moments. Hah??My account number is 282924157Is name is chaosjunkie

Bad experience 24/8/2026 amount 40000 bad company not good platform

My Mostbet account is FROZEN since 17 august 2026.Account Details:Account name mustafaAccount ID: 281973935Current Balance: 56615 BDTProblem:It has been 20 days.I have submitted ALL documents but account is still frozen:- NID front and back- NID PDF- Selfie with NID- NID and tin certificate - Nagad deposit screenshot- Nagad account screenshotBut Mostbet replied "wait 60 days" as per Paragraph 4.1This is intentional delay. Please unfreeze my account and process withdrawal.

Reply to Mostbet's response: First of all it's not "sometimes" where delay occurs. Instead it's "most of the time". The successful one you refered was one of the small amount and the rest two withdrawal (amounts still being small but higher than the one got successful) got rejected. After that I placed a new request and this got rejected too....therefore, stop misrepresenting the customers with these false information. This cheap trick are not even carried out by local platforms. Surprisingly, mostbet which was "once upon a time - rather a HISTORY" WAS GOOOD now turns out to be the worst of all. The customer support, the finance team are bunch of idiots recruited and if not, scammers for their intentional delay plans to reduce withdrawal rate of Mostbet to gain more profit.. you are lucky that screenshots cannot be uploaded here...had there been ana option, I would have shared my withdrawal history which is mostly covered with RED DOTS showing rejected rather than GREEN DOTS showing successful withdrawal. Also I would be happily sharing the responses from the support team of the mostbet app who are not less that the most of the kind...the champions of the champions being the worst. Don't you guys train them properly or you too lack knowledge in this regard or is it the unpaid salary issue for which the customer support never fulfill their duty!!!!!!It's already 48 hours since the first withdrawal and I will wait a max of 12 more hours for the Total 72 hours cycle to compete. If I do not receive the withdrawals in the next 12 hours I will happily share the screenshots showing the quality of mostbet and it's team to all available review platforms. I don't have time to wait days following your Never ending 72 hours cycle!!! Get that straight sir.ALSO I HAVE GOT MANY KOWN PEOPLE WHO ARE DEALING WITG THE EXACT SAME ISSUES I AM FACING..I LL COLLECT THEIR SCREENSHOTS TOO.The only thing MOSTBET IS GOOD AT 1. TO BLUFF THE CUSTOMER, 2.PREPARED RESPONSES WITHOUT UNDERTANDING THE ISSUE, 3.INTENTIONAL DELAY OF WITHDRAWALS, 4. RECRUIT PEOPLE IN THE FINACE TEAM WHO ARE EITHER WORST OF THE KIND IN THE LIVING WORLD OR THE CHAMPIONS OF SCAMMING!Player ID: 279523414