MostBet Casino— player complaints: 33 in English

Reason: Delayed payment My Gaming ID: 132270303I am posting this publicly because I am extremely angry, disappointed, and exhausted by the way Mostbet has handled my money.I deposited PKR 9,000 through the Easypaisa Instant deposit method into my registered and KYC-verified Mostbet account. The money was successfully deducted from my side, yet more than 24 hours later, PKR 9,000 has still not been credited to my gaming account.What makes this situation even more unacceptable is the response I have received after reporting the problem. I have repeatedly contacted Mostbet's live customer support. Instead of giving me a concrete explanation, transaction trace, payment-provider response, or definite resolution deadline, I have repeatedly been told to wait. I also contacted Mostbet by email regarding my missing deposit and have received no meaningful response or resolution.This is not a bonus, promotional credit, or disputed winning. This is MY OWN PKR 9,000 that was deducted through the payment method presented to me for depositing into my account.If Mostbet or its payment provider has not received the money, then I want documentary evidence or a proper transaction investigation showing where the payment went. If the payment was received, then credit my PKR 9,000 immediately. If it cannot be credited, then arrange for the money to be reversed/refunded to the originating Easypaisa account.Simply telling a customer to “wait” again and again without providing a definite timeframe, transaction-tracing result, or meaningful explanation is not an acceptable way to handle somebody's money.The experience has left me feeling financially exploited rather than protected as a verified customer. A company handling customers' deposits should understand that PKR 9,000 may be a significant amount of money for a customer. Taking the payment instantly while leaving the customer to chase support for his own money is deeply distressing and unacceptable.I am therefore asking Mostbet publicly:Where exactly is my PKR 9,000?Did your payment provider receive the transaction or not?What is the paymen­t-p­rov­ide­r/t­ran­saction investigation reference for my case?What is the exact maximum timeframe for resolving it?Will you credit my gaming account or return my PKR 9,000?Please do not respond to this review with another generic “please wait” message. I have already waited and contacted support repeatedly. I want an actual investigation and a specific answer.I have preserved my Easypaisa transaction evidence, payment details, screenshots, account information, KYC status, support conversations, emails, dates and timestamps.If this matter remains unresolved, I intend to submit the documented case to the appropriate independent complaint platforms, my payment provider and its applicable financial complaint channels, and the relevant gaming licensing/regulatory authority. I will provide the complete evidence and communication history.I also reserve my right to submit factual complaints to any competent consumer, financial, regulatory, licensing, or dispute-resolution body that has jurisdiction over the transaction or operator.I am not asking for any favour, bonus or compensation. I am asking for my own PKR 9,000 to be located, credited or returned.I will update this review publicly if and when Mostbet actually resolves the matter.

Reason: Delayed payment Dear AskGamblers Team,I am submitting this complaint regarding my account at Mostbet (Account ID: 275907288), which was frozen immediately after I submitted a withdrawal request for my balance of 8,500 BDT.Following their request for account verification, I provided all the required identification documents via email on September 25, 2026. However, I have not received any response or update regarding the status of my verification since then. Furthermore, when I contact Mostbet's customer service, they fail to provide any specific information or clear updates regarding my issue.Holding my funds of 8,500 BDT and keeping my account frozen without clear communication or timely processing of standard verification documents is completely unreasonable.Attachments / Evidence:Screenshot showing blocked/frozen account status on Mostbet.Screenshot of the verification email sent on September 25, 2026I kindly request your assistance in mediating this matter with Mostbet to expedite my identity verification, unfreeze my account, and release my remaining balance.Thank you very much for your time and assistance.Best regards,< full name removed >Registered Email: < email removed >Account ID: 275907288

Reason: Declined payment gmail.com ID 268937436 Yesterday I made a deposit, it has been 45 hours and the money has not been credited to my account yet. Please credit my deposit immediately.

Reason: Delayed payment Dear AskGambler Support,I am submitting a complaint against Mostbet regarding my withdrawals totaling 27,500 PKR, which are showing as “PAYMENT SUCCESSFULLY MADE”, but I have not received the money in my Easypaisa account.Gaming ID: 281028134The disputed transactions are:- 10,500 PKR — 27 July 2026, 19:14:43- 6,000 PKR — 27 July 2026, 19:26:10- 2,000 PKR — 27 July 2026, 19:30:01- 5,000 PKR — 27 July 2026, 19:30:40- 4,000 PKR — 29 July 2026, 07:53:39Total: 27,500 PKRAll five withdrawals are marked as successfully paid in my Mostbet account, but the funds have not been credited to my Easypaisa account.I have been contacting the Mostbet support team for the last 10 days, but they have not provided any proper response or solution.I am attaching screenshots of all the withdrawal transactions as evidence. I am also attaching my bank/Easypaisa statement, which confirms that these amounts were not received.The attached statement is password-protected. Statement password: 4031I request AskGambler to urgently investigate this matter and contact Mostbet. Please ask Mostbet to provide valid payment/transaction references or proof that these payments were actually sent to my Easypaisa account.Please help me recover my 27,500 PKR and resolve this issue as soon as possible.Thank you.Regards,Gaming ID: 281028134 --- Ответы в треде --- musadiq • Pakistan 16 hours ago Thank you for the clarification. However, I would like to clearly confirm that I did not receive the 10,500 PKR in my gaming account on August 15, 2026. I have checked my account, but the amount was not credited back to my balance. Please ask Mostbet to provide the exact transa­cti­on/­ref­erence ID and proof showing that the 10,500 PKR was actually credited to my gaming account. I have still not received this amount. Please keep the complaint open until the full 27,500 PKR is resolved. Mostbet Casino • Representative 16 hours ago Dear Musadiq K., Please accept our sincere apologies for the confusion caused by our previous response. After re-checking your case with our Finance Department, we found that the information provided earlier was not fully accurate, and we would like to correct it: 1) The withdrawal of 10,500 PKR (27 July 2026, 19:14:43) was verified, and the funds were returned to your gaming account on 15 August 2026. Since the confirmation contains confidential internal data, we have submitted proof of this refund directly to the AskGamblers support team. 2) The remaining withdrawals totaling 17,000 PKR: • 6,000 PKR — 27 July 2026, 19:26:10 • 2,000 PKR — 27 July 2026, 19:30:01 • 5,000 PKR — 27 July 2026, 19:30:40 • 4,000 PKR — 29 July 2026, 07:53:39 have now been submitted for verification with the payment provider. We are currently awaiting the provider's response, and we will update you and this complaint immediately once we receive it. We sincerely apologize for the misleading information in our earlier reply. Thank you for your patience and understanding. Best regards, Mostbet. musadiq • Pakistan 3 days ago Thank you for your response. However, I did not receive the 27,500 PKR back in my gaming account on August 15, 2026. Please ask the Finance Department to provide the transa­cti­on/­ref­erence ID and proof showing when and how the 27,500 PKR was returned to my account. Gaming ID: 281028134 musadiq • Pakistan 3 days ago But i dont recieve funds in my gaming account

Reason: Delayed payment I am submitting a complaint regarding a delayed cryptocurrency withdrawal from Mostbet.On September 18, 2026, I requested a cryptocurrency withdrawal of 3,000 PLN. The withdrawal has now been delayed for 8 days.Mostbet’s website states that withdrawals can take up to 72 hours. This timeframe has already expired, but I have still not received my funds.During these 8 days, I have repeatedly contacted Mostbet customer support. Unfortunately, they have not provided me with any specific explanation for the delay or any clear timeframe for when my withdrawal will be completed. I am repeatedly told to contact them again later and that the issue is still being reviewed.I was also told by one support agent that the funds had allegedly been sent to a payment intermediary and that Mostbet was waiting for a response from the intermediary. However, I have not received any official confirmation or specific timeframe for resolving the issue.I have already submitted an official complaint to Mostbet by email, but I have not received a response.I will attach:* a screenshot confirming my withdrawal request;* screenshots of my recent conversations with Mostbet customer support, showing that they do not provide any specific information or timeframe for the payment.The information about such a potentially extended delay or an indefinite waiting period is not stated on Mostbet’s website. The only timeframe provided is up to 72 hours.I am therefore asking AskGamblers to review my case and assist me in obtaining a clear explanation from Mostbet and the payment of my outstanding 3,000 PLN withdrawal.

Reason: Account closure They blocked my account, which had a balance of about 600 USDT. They requested a list of photos, which I provided in full. After that, they scheduled a video verification, which I successfully completed. They told me to wait for a response within two weeks. No response followed. In the chat, they told me to wait two months. That time has already passed, and they are not responding to my emails. --- Ответы в треде --- AskGamblers • Support Team 5 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. adrianvlad • Moldova 5 days ago The voucher has been calculated. Thank you. The issue has been fully resolved. AskGamblers • Support Team 5 days ago Dear @adrianvlad,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Mostbet Casino • Representative 5 days ago The coupon has been calculated. Please confirm that the complaint has been resolved. Your Mostbet

Reason: Verification issues I have been trying to verify my phone number and it shows me unknown error I have tried using their website and the website just showing me captcha when I fill it correctly then it shows nothing I can't withdraw my funds because of the phone number verification I have talked with support serval time they are not helping they just say clear you browser cookies change browser reinstall app I have tried every single one but nothing worked pls ask gambler team help I'm attaching screenshots of my chat with support and the errorMy gaming id is 99385665

The player from Turkey had their account frozen since August 25, 2026, for identity verification purposes and completed a live video call on August 31, 2026. Despite complying with all verification steps, including the video call, they had not received any updates on the status of their account, which held approximately ₺40,000. The disputed balance came from esports betting winnings made without an active bonus, and the account had been used with one bank card that had previously been accepted for payouts. We closed the complaint because we could not properly assess the casino’s investigation or determine whether the account block was justified.The player from Turkey had their account frozen since August 25, 2026, for identity verification purposes and completed a live video call on August 31, 2026. Despite complying with all verification steps, including the video call, they had not received any updates on the status of their account, which held approximately ₺40,000. The disputed balance came from esports betting winnings made without an active bonus, and the account had been used with one bank card that had previously been accepted for payouts. We closed the complaint because we could not properly assess the casino’s investigation or determine whether the account block was justified. Written by KristinaComplaint Resolution Center Team Lead Submitted: 05 Sep 2026 | Closed : 08 Sep 2026Automatic translation:

Reason: Delayed payment Dear AskGamblers Complaint Team,I am escalating a severe and ongoing issue with Mostbet Casino regarding the blatant withholding of my legitimate winnings totaling 150,000 TRY. Despite my endless patience and full cooperation, the operator has been actively avoiding payment since July 21st, 2026.On July 21st, I requested two wire transfer (havale) withdrawals amounting to 150,000 TRY. Shortly after, Mostbet intentionally marked both transactions as "Paid" in my account system. However, more than a month has passed, and these funds have absolutely never reached my bank account.I have exhausted all communication channels with Mostbet’s support team. The situation has moved beyond a simple technical delay; it is a clear refusal to pay. I have repeatedly demanded official banking receipts or transaction reference numbers to prove they actually processed the 150,000 TRY. They consistently fail to provide a single piece of evidence. Instead, they acknowledge the non-payment but offer zero solutions, constantly stalling with generic, copy-pasted responses.I am fully prepared to provide the AskGamblers team with unrestricted access to my financial records to prove my claims. I have attached the following undeniable evidence:Account Screenshots: Clearly displaying the 150,000 TRY withdrawals falsely marked as "Paid."Official Bank Statements: Full and unedited PDF statements from my bank, covering July 21st to the present date, conclusively proving that no such amount has entered my account. I am even willing to provide my bank statement passwords to the AskGamblers team for strict verification if necessary.Extensive Chat Transcripts: Documenting my continuous efforts since July 21st, showing Mostbet's inability to provide proof of transfer and their deliberate delaying tactics.My Demand:This delay is completely unacceptable and violates basic industry standards. I demand that Mostbet Casino either immediately produces verifiable, official bank receipts proving they sent the 150,000 TRY, or they must instantly process the payment directly to my bank account without any further excuses.I have ceased all gameplay on the platform pending this resolution. I trust AskGamblers to mediate this unacceptable financial dispute.Sincerely --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. ckk • Turkey • 1 reviews 1 week ago I am incredibly grateful to AskGamblers and their team for their support throughout this process; thank you so much for resolving in such a short time an issue that had been dragging on without results via live chat for months. AskGamblers • Support Team 1 week ago Dear @ckk,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Mostbet Casino • Representative 1 week ago Thank you for your patience. Dear Cengiz K., the withdrawal amount was returned to your game account on 21.09.2026. It would be appreciated if you could confirm that the problem has been resolved. Have a nice day!

The player from Kyrgyzstan has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Kyrgyzstan has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 28 Aug 2026 Automatic translation:

The player from Bangladesh had his Mostbet account frozen since June 21, 2026, for verification purposes. He completed the required video call process but exceeded the 60-day verification timeline, leaving $289.71 locked in the account. Despite multiple follow-ups, he received only automated responses. We closed the complaint because it concerned sports betting, and we did not have enough expertise or access to properly assess the casino’s internal investigation or judge the dispute fairly.The player from Bangladesh had his Mostbet account frozen since June 21, 2026, for verification purposes. He completed the required video call process but exceeded the 60-day verification timeline, leaving $289.71 locked in the account. Despite multiple follow-ups, he received only automated responses. We closed the complaint because it concerned sports betting, and we did not have enough expertise or access to properly assess the casino’s internal investigation or judge the dispute fairly. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 28 Aug 2026 | Closed : 07 Sep 2026Automatic translation:

The player from Morocco encounters issues with multiple deposits, having made three in one day, but only one arrived in his account after three days of communication with support. The casino claims one deposit was credited while the other was not, but he contests this.The player from Morocco encounters issues with multiple deposits, having made three in one day, but only one arrived in his account after three days of communication with support. The casino claims one deposit was credited while the other was not, but he contests this. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 08 Aug 2026 Automatic translation:

The player from Bangladesh had been waiting over a month for withdrawals from Mostbet, despite their policy stating that processing should occur within 72 hours. He faced a lack of response from customer support, contradictory statements regarding the status of his funds, and demands for documentary proof of the alleged payment, which had not been provided. He confirmed that he had successfully withdrawn via the same method before and later reported that Mostbet returned the amount to his game account. As a result, we marked the complaint as resolved.

The player from the Czech Republic had her account at Mostbet frozen since June 14, 2026, with a balance of CZK 340,287.51. Despite submitting all required documents and receiving confirmation from support, she only received automated responses regarding a verification process that she believed should not have taken the maximum standard time. We asked for further details and recent casino communication, but no reply was received. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of response.

The player from Azerbaijan raised an issue regarding a failed deposit of 295 AZN to Mostbet, despite providing multiple pieces of evidence of the successful transaction. He expressed frustration over the lack of support from the casino and expected the matter to be properly investigated and the funds credited to his account. We reviewed the case and asked for supporting documents and clarification about the payment method owner. After he confirmed he had used a payment method not registered in his own name, we rejected the complaint because this breached the casino’s terms and our Fair Gambling Codex.

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The player from Egypt had filed a complaint against Mostbet regarding a withdrawal of 500 EGP that was marked as "Paid" but had not been received in his wallet. He highlighted a pattern of unprocessed withdrawals and prior instances where Mostbet resolved issues only after negative reviews were posted. We explained that withdrawal processing could take several days or weeks and might be delayed by KYC verification or a high volume of requests, so he was advised to wait at least 14 days after requesting the winnings. The complaint was later marked as resolved by the player, and we closed the case accordingly.

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The player from Poland made a deposit of 1000 PLN through the BLIK payment method, but the funds were never credited to his casino account. For 25 days, the support team has provided delayed responses and failed to conduct an official investigation despite admitting a system flaw. He requests assistance in retrieving his funds.

The player from Poland had been facing issues with MostBet Casino, including a withdrawal request that had been pending for over two weeks, arbitrary rejection of additional withdrawal requests, and an unjustified account block. He sought to have his account unblocked and his total remaining balance of over 450 PLN released. We contacted the casino, which explained that the 350 PLN withdrawal had been delayed by a widespread technical payment issue and that the rejected 100 PLN cash-out had been canceled by the provider. After the technical problem was fixed, the winnings were returned to his gaming account and then successfully withdrawn to his bank account. The complaint was resolved after the player confirmed receipt of the funds.