MostBet Casino— player complaints: 33 in English

33 Complaints

7▲ Last 30 days · was 4

3 Unresolved

7.5605855016898d Last complaint

34.2 Risk index

23% Resolved · of 13 with a known status

46% Withheld payouts among those

12,500 PLN · $989 · €100 +2 Disputed sums

MostBet Casino: 33 complaints filed in English across 2 platforms, 3 still open, disputed sums 12,500 PLN · $989 and 3 more currencies. Most of them are about withheld payouts (58%). Risk index 34.2. Texts below are the players' own words, as published on the source site; last complaint 2026-10-04.

What players complain about

Withheld payouts 58% 19

Account blocks 24% 8

Verification 9% 3

Other 9% 3

Status unknown 20 Rejected 4 Resolved 3 Closed, no outcome 3 Under review 2 Unresolved 1

Sources

Casino Guru 25 AskGamblers 8

Complaints by month

Questions and answers

How many complaints are there about MostBet Casino?

The English-language record holds 33 complaints from 2 platforms, 3 of them without a resolution; 20 carry no status from the platform. The latest one is dated 2026-10-04.

Does MostBet Casino resolve complaints?

Of 13 complaints where the platform recorded a status, 23% were resolved, 23% remain open and 31% were rejected as groundless, 23% were closed without an outcome. Withheld payouts account for 46% of them.

What do players complain about?

Mostly withheld payouts — 58% of cases, then account blocks (24%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 33 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 34.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 33

22.07.2026 Casino Guru Account blocks

MostBet Casino - Player's account has been blocked for over 120 days.

The player from India had his Mostbet account blocked for over 120 days despite completing all verification steps, including document submission and a video call. He repeatedly contacted customer support, but they provided no clear reasons or resolution timeline. He played slots, crash games, and sports betting, and Mostbet had told him to wait up to 60 days for review. We later marked the complaint as resolved after he confirmed the issue was fixed, so the case was closed as resolved.

18.07.2026 Casino Guru Account blocks

MostBet Casino - Player’s account is closed after winning.

The player from Hungary had won money but had her account blocked when attempting to withdraw. Despite providing the required documents as requested, her account remained locked for nearly two months. She reported that 98,000 HUF was stuck in her account while verification was still pending, and the casino later stated that the account had been unfrozen after the verification results were completed. We then closed the complaint because she did not respond to our follow-up messages, so no further investigation could be carried out.

12.07.2026 Casino Guru Verification

MostBet Casino - Player’s account is frozen with delayed verification.

The player from Germany had a frozen Mostbet account for three weeks, with no access to his funds and a stalled verification process. He received only automated responses from support, prompting him to escalate the matter to security departments and mediation portals. He submitted his bank statement, ID card, and bank card photos, and the casino confirmed that the documents had been accepted, but his account remained frozen until the casino later stated that verification could take up to 60 days and that his account had been unfrozen on 12.08.2026. As he did not respond to our follow-up messages and confirmation request, we were unable to continue the investigation and the complaint was closed for now.

09.07.2026 Casino Guru Withheld payouts Closed, no outcome

MostBet Casino - Player's withdrawal has been delayed and funds are missing.

The player from Poland experienced difficulties withdrawing PLN 8,936 from Mostbet Casino, with claims that the full payout had been made, while he disputed missing funds from three withdrawal requests totaling PLN 30,000. He reported dishonest support behavior, including the deletion of his complaint ID and regular disabling of live chat, which prevented communication. We mediated between the player and the casino, requesting documentation and updates from both sides. The casino confirmed all withdrawals were processed and asked the player to verify with his bank and provide official bank statements for further investigation. Due to the player's lack of response to these requests, we closed the complaint at that time.

09.07.2026 Casino Guru Withheld payouts

MostBet Casino - Player believes that their withdrawal has been delayed.

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.

08.07.2026 Casino Guru Other Under review

MostBet Casino - Player's deposit is delayed.

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25.06.2026 Casino Guru Withheld payouts

MostBet Casino - Player’s withdrawals are missing.

The player from Egypt faced issues with Mostbet regarding 8 missing withdrawals totaling 17,345 EGP, which had been approved but were never credited to his electronic wallet. Despite multiple submissions of official digital statements confirming the absence of incoming funds, customer support insisted on unnecessary documentation. He requested a retrieval reference number to trace the transactions or a reversal of the funds back to his casino balance. The complaint was marked as resolved by the player, and the issue was closed by the Complaints Team after confirming the player's satisfaction.

24.06.2026 Casino Guru Other

MostBet Casino - Player's deposit is delayed.

The player from Bangladesh had deposited 10,000 BDT into Mostbet, but the funds were not credited to his account even after 5 days. Despite multiple inquiries to support, he only received requests to wait for an update. The player failed to respond to the Complaints Team's requests for additional information and correspondence with the casino. Consequently, the complaint was closed due to lack of response, and no further investigation or resolution was pursued at that time. The player could reopen the complaint if he chose to resume communication.

22.06.2026 Casino Guru Other

MostBet Casino - Player’s deposits are missing.

The player from Egypt filed a complaint against MostBet Casino due to two deposits that were deducted from his Vodafone Cash wallet but were never credited to his casino account. Despite providing transaction details and proof of payment to customer support, the issue remained unresolved. We advised him to contact his payment provider, as such missing deposit cases usually required an investigation by the wallet provider and could take about a month. The complaint was then closed due to his lack of response to our messages and reminders, so no further investigation could be completed at that time.

15.06.2026 Casino Guru Account blocks

MostBet Casino - Player's account has been frozen for an extended period.

The player from Cape Verde had a frozen account with MOSTBET for approximately 3.5 months, despite having submitted all requested verification documents and completed a video interview. Although he was informed that the review process would take a maximum of 60 days, nearly 100 days passed, and he received no meaningful updates, despite having a balance of around 1,250 USD at the time the account was frozen. The player reported receiving only automated responses from the casino and no substantive communication regarding his account status. We were unable to proceed with the investigation or provide solutions due to the player's lack of response to our requests for documentation and communication. Consequently, the complaint was closed for the moment.

11.06.2026 Casino Guru Withheld payouts

MostBet Casino - Player claims that payment has been delayed.

The player from Poland had requested a withdrawal less than two weeks before submitting the complaint. The payment had not been processed yet. The player had provided official bank statements confirming non-receipt of 2,200 PLN and had communicated repeatedly with MostBet, which had failed to provide proof of payment such as the RRN transaction code and had delayed the withdrawal process. The casino later informed the player that the payment could not be completed due to bank or payment system restrictions and requested new payment details. The player complied but did not receive confirmation or funds, and the withdrawal status remained marked as "Paid." The complaint was resolved after the player confirmed the issue had been addressed following further communication and cooperation facilitated by the Complaints Team.

06.06.2026 Casino Guru Withheld payouts

MostBet Casino - Player claims that payment has been delayed.

The player from Egypt had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player reported that the casino had marked the withdrawal as "Payment Successfully Made," but he never received the funds in his Vodafone Cash wallet, disputing the authenticity of the provided proof of payment. After the standard 14-day waiting period passed without receipt of the funds, the player expressed frustration and ultimately decided to withdraw his complaint and no longer pursue the issue. We acknowledged the player's decision and marked the complaint as resolved.

24.05.2026 Casino Guru Withheld payouts Rejected

MostBet Casino - Player's withdrawal is delayed despite being marked as paid.

The player from Egypt had been waiting for a withdrawal of 15,000 EGP from Mostbet Casino for three weeks, despite the status indicating that it had been marked as PAID. He had evidence of the transaction, including screenshots and bank statements. We reviewed the later dispute over the missing winnings, but the complaint was ultimately rejected because the bank statement provided did not include his full address and did not match a statement generated directly from the banking page, so its validity could not be confirmed. We advised him to contact the Curaçao Gaming Authority for further escalation.

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How the risk index is calculated and how complaints are labelled — the method behind this section.