Morospin Casino— player complaints: 5 in English

The player from Belgium reported that Morospin confiscated his balance of €5,832.00, blocked his account, and engaged in misconduct, including extortion and bribery attempts. He claimed that the casino admitted to operating illegally without a license in Belgium and pressured him to achieve "VIP status" for withdrawals. He had documentation of these admissions and demanded the return of his funds. We reviewed the case and closed the complaint as rejected because the funds were found to have been used in ordinary gameplay and lost, not confiscated as a remaining payable balance. We also determined that the core issue concerned the casino’s legality in Belgium, which was outside our authority to enforce through the complaint process.

The player from Ireland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We asked them to wait for the standard processing period and to cooperate with any KYC checks, but they did not reply to our follow-up messages. As a result, we were unable to continue the investigation. The complaint was closed due to the player’s lack of response.

This casino has very small daily, weekly and monthly withdrawal limits. I won $5000 and itv would take me 2 months to withdraw. They are a terrible casino to engage in such trickery. Casinos like 888 casino have instant withdrawals with no limits. I had no idea that Morospin was a shady casino. Pla

Hello LCB Team and community,I am opening this complaint against Morospin Casino (operated by Terdersoft B.V., Curaçao license).Player details: Username: *** Registered e-mail: ****@gmail.com On December 13, 2025, I achieved a legitimate win of PLN 62,304 in the game Coin Strike 2: Hold and Win using the legal bonus buy feature (transaction ID: ******).The casino successfully processed and paid a partial withdrawal of PLN 4,000. However, the remaining PLN 59,304 has been pending for weeks despite completed KYC verification and multiple follow-ups.Support responses were contradictory: Claims of "different e-mail address" (e.g. something like w.....t...@gmail .com) Claims of "no transactions/activity on the account" I sent a final e-mail on January 7, 2026 referencing their Trustpilot response and requesting payout within 48 hours. Since then, the casino has completely stopped responding.I have attached full undeniable evidence: Official e-mails from [email protected] sent directly to my registered e-mail [email protected] (PDF and HTML exports with full headers). Full chat export with VIP manager Justin confirming my account, the win, completed KYC, and the partial payout of PLN 4,000. Screenshots of BLIK deposits (including December 24, 2025) and payout confirmations. This issue is also under mediation on other site  (open complaint with the same evidence submitted).I request your assistance in resolving the immediate payout of the remaining PLN 59,304 (approximately 16,450 USD). Thank you for your support. Best regards, Arkadiusz Szmydyński Disputed amount: 16370$ Casino: Morospin Casino Case #: 3877

Today I lost a fair amount of money, but I don't think i lost the money in a fair casino. It's common nature for us to be pissed when we lose money and maybe some of us can go on a rampage blaming everyone around us except ourselves and I want to assure you that is far from my style however today w