Monro Casino: 10 complaints filed in English across 2 platforms, disputed sums €230. Most of them are about withheld payouts (40%). Risk index 10.9. Texts below are the players' own words, as published on the source site; last complaint 2026-08-06.
The English-language record holds 10 complaints from 2 platforms; 9 carry no status from the platform. The latest one is dated 2026-08-06.
What do players complain about?
Mostly withheld payouts — 40% of cases, then other (30%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 10 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 10.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 10
06.08.2026Casino GuruAccount blocksResolved
Monro Casino - Player's account is closed with funds trapped.
The player from Spain had his account blocked with a balance of €230 after following instructions from support to create a withdrawal request. Despite his account being fully verified, the withdrawal was rejected due to a regional mismatch, which led to the account's closure and the loss of access to his funds. We later received confirmation that his remaining balance was returned and that no funds remained confiscated. As a result, we considered the complaint resolved and closed it, noting that any further claims about breach of license should be taken to the relevant regulator.
01.06.2026TrustpilotOther
I cant acess now site in Portugal. Do you have new link?
I cant acess now site in Portugal. Do you have new link?
23.05.2026TrustpilotWithheld payouts
I really don't know what's happening on this website?Monro casino was one of my favorite casino but now something wrong
I really don't know what's happening on this website?Monro casino was one of my favorite casino but now something wrong I withdraw 2x now but it took so long and the support is not answering at all.... so frustrating
21.05.2026TrustpilotWithheld payouts
Withdrawal pending from long time zero customer service
Withdrawal pending from long time zero customer service
21.05.2026TrustpilotWithheld payouts
They held my payout for long , the support was totally dead. After that I gambled and lost.How this casino works, they w
They held my payout for long , the support was totally dead. After that I gambled and lost.How this casino works, they will reply to you and be nice if you win small. Then when you win more than you wagered they will ignore you hoping you will cancel your withdrawal. Because as gamblers we always do
18.03.2026TrustpilotWithheld payouts
Too slow for withdrawl, I am waiting for 3 weeks still to get my money from betting.
Too slow for withdrawl, I am waiting for 3 weeks still to get my money from betting.
26.02.2026TrustpilotOther
Worst support ever - only pre-written answers and no support at all, and I am talking about VIP personal managers, not a
Worst support ever - only pre-written answers and no support at all, and I am talking about VIP personal managers, not a casual support. For highest level account they say things like "Special bonuses for gaming activity with no wagering requirement", "Exclusive bonuses for gaming activity" - there
21.02.2026TrustpilotBonus terms
they are a scam, i got a no deposit 10€ bonus, i wagered it 45x times, then they don’t let me withdraw because i haven’t
they are a scam, i got a no deposit 10€ bonus, i wagered it 45x times, then they don’t let me withdraw because i haven’t made a deposit. i make a deposit, then i have to wager the deposit to withdraw anything, and after speaking with one operator, who assured me that i did everything and my withdraw
21.01.2026TrustpilotOther
I've had a nightmare experience with Monro.Casino. Despite my deposit being successfully credited to their account (as p
I've had a nightmare experience with Monro.Casino. Despite my deposit being successfully credited to their account (as per my bank statement), they've refused to acknowledge it. I've provided all necessary bank documents and even a video proof, but after 15 days of daily follow-ups, they claim the p
01.01.2026TrustpilotBonus terms
The worst casino I've ever played at! The bonus system is downright ridiculous, I've never won anything at this casino,
The worst casino I've ever played at! The bonus system is downright ridiculous, I've never won anything at this casino, plus they cheat on cashback, it says it's added to your account, but it never happens. I wouldn't even give it 1 point!
