Fres— player complaints: 20 in English

Very disappointing customer service.I ordered two perfumes and, according to my confirmation email, they were due to arrive today. A week later, the actual items I paid for have still not been dispatched, yet I’ve already received unsolicited free samples and a promotional bag that I neither wanted

I love the product but DO NOT order from this company! Delivery address went out wrong the first, contact Fresh was told they would send me a replacement order. Great! The day UPS was to deliver the order was returned to sender due to undeliverable name??? Now I wait 7 to 14 days for refund!

everything was going fine. i started playing and won a few games. I clicked a Promotion you always put up. it had 2 steps. Step 1: Buy $10.00 in SC. Step 2: Play 10 sc Step 3 reward $200.00 Timer 45:00 I completed step 1 ! Done! Then You Forced me into a Bind Phone menu. And It Wont go away. I Have not recieved any sms from you and the bind menu refuses too go away. You let me play games and then you accepted my $20.00 purchase then directly BLOCKED me from completing step 2!!I cant even play with the 20 SC i just bought. because you have forced me into a menu that cat e cleared. You stole my 20$ + my Winnings+ Blocking me from completing the PROMOTION you constantly Advertise. I had no Problems playing games untill I Paid you Real Money. The customer support is a Chat bot not capable of resolving anything! Disputed amount: 220$ Casino: FrostyReelChallenge Case #: 4248

I placed an order through the website using a credit card. I used the wrong CVV code and received a confirmation from Fresh but a rejection notice from my credit card.Called Fresh and was told that the order would not process.A few days later, I received a notice that the order has shipped and see t

Hi if I could give a 0 I would. Let me start with tje customer service rep.. I can tell you hands down O would NOT EMPLOY HER. She is rude with her one word answers as if she is laughing in your face. Now to tje major problem I bought product during BLACK FRIDAY against my better judgement as co

Get promotion information and I just bought a Destination Hydration Set, saying 25% off of gift set, at GBP46.5 on 14 Dec 2025. In five days, received email on 19 Dec 2025 about Winter Sales and it was reduced to GBP37.2. Now it is still before X'mas. I felt cheated. I will avoid buying from thi

I bought something on your website, but it hasn't arrived yet. I want a refund. Thank you.

I would give them zero stars if I could. I ordered two body scrubs, both of which were cleanly opened (foil pulled back) and shoved into a box and shipped. The box and packing slip was covered with oil and the scrub itself dried out. I called customer service and asked for replacements. I sent t

Poorly packaged so conditioner bottle broke open in the box and made a holy mess. They said they would replace it but never did and ignored my messages to them. I haven't ordered from them since, and won't.

I placed an order for three items: SUGAR STRAWBERRY EXF FACE WASH 125 ml, ROSE INSTANT HYD MIST 100 ml, ROSE DH SLEEPING MASK 70 ml on September 1, 2025. I immediately contacted customer service because the sleeping mask melted along the way and it didn't seem right to keep it because it arrived mel

This company is the worst. Often they deliver fruits and vegetables that are spoiled. Today they didn't even deliver my order. No word from the company. They just failed to show up.

I will give a zero zero but that is no choice for it. Customer service is terrible beside the that be careful. Do not buy anything in this company. They take more money out of your credit card and if you want to return they make you spend more. Money is one of the worst companies ever. I ordered onl

Never heard if store and they are trying to use my credit card. Fraud!!!!

Ordered on July 24, package was delayed due to sortation issues. Called on Aug 7 and apparently package was lost. A replacement was supposed to be initiated. I followed up today (Aug 13) and replacement has not been been processed! Poor customer service! Very frustrating!

I placed two orders on Fresh’s official UK website. After receiving the first parcel, I found a 20% discount code inside. But I had already placed the second order (just one minute later) using a 15% code.I kindly asked for a refund of the 5% difference (£4.85), but they refused and kept saying I ha

Chips not cooked through . Fish well overcooked . 1st time and last .

Absolutely horrible customer resolution abilities! Ordered on a sale and somehow the package was disrupted and sent back to Fresh on the delivery date AFTER it reached my city. Fresh never communicated anything to me. I contacted them today and still no one knows why my items were sent back. Althoug

I have used Fresh products for over 15 years. I have mostly purchased the bar soaps from Sephora. Over the past several years, I've been ordering directly from the website, as it has been increasingly difficult to find the bar soaps in stores. I placed an order today for 3 bar soaps with one free. W

Stay away from this company! Absolutely horrible customer service. I used to usually pick their watermelon lip balm from Sephora before they stoped stocking it. So I placed an order online in the night and used Apple Pay. As soon as I clicked pay, I realized that the shipping address was my previous

I agree with the negative reviews about product quality: note that this is not clean beauty! Especially at EU standards perspective.I discovered the brand's lip balms on a storefront that sells clean, natural brands products (they only sell those lip balms), and I was put off when I saw the composit