Mellstroy Casino — player complaints: 5 in English

The player from Russia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Russia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 29 Oct 2026 Automatic translation:

The player from Poland successfully deposited 0.2999904 ETH to Mellstroy Casino, but the funds were never credited to his account because he used an unsupported network for the transaction. He had contacted support and sought assistance in recovering his funds, providing relevant documentation for investigation. We reviewed the case and rejected the complaint because the deposit had been made via an unsupported token/network, so no successful credit was expected. The casino had already confirmed that the transaction was not recoverable, and we could not fault the casino or request compensation.The player from Poland successfully deposited 0.2999904 ETH to Mellstroy Casino, but the funds were never credited to his account because he used an unsupported network for the transaction. He had contacted support and sought assistance in recovering his funds, providing relevant documentation for investigation. We reviewed the case and rejected the complaint because the deposit had been made via an unsupported token/network, so no successful credit was expected. The casino had already confirmed that the transaction was not recoverable, and we could not fault the casino or request compensation. Written by TomasComplaint Specialist Submitted: 17 Aug 2026 | Closed : 25 Aug 2026Automatic translation:

The player from Kyrgyzstan had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We explained that withdrawals could take several days or weeks and asked her to wait at least 14 days while the casino completed KYC or processed pending requests. As no response was received to our follow-up messages and reminder, the complaint was then closed for lack of cooperation.

The player from Ireland sought verification of the legitimacy of the site mellfan.com, which was advertised as a 1Win affiliate under license # OGL/2024/587/0621, before proceeding with verification. The player reported being unable to access mellstroy.com due to a regional block and had accumulated winnings of 500,000 rubles on mellfan.com using a welcome bonus without making deposits. We requested additional information regarding deposits, bonus terms, and communication with customer support to verify the casino's legitimacy and the connection between the two sites. Due to the player's lack of response to inquiries and reminders, the complaint was closed without resolution.

I would like to leave a review about this casino. He started playing on November 25, replenished his account with a card, lost a lot in cryptocurrency, but then won and decided to withdraw funds. However, I came across verification, which I successfully passed, everything was confirmed. In response,