MelBet Casino - Player's account has been blocked and support is denied.
The player from Sri Lanka reported that Melbet had blocked their customer support live chat and had been refusing to help correct their account country from Azerbaijan to Sri Lanka, preventing them from adding their phone number and withdrawing funds. After submitting verification documents, their access to assistance had been blocked, and their funds were being withheld. We rejected the complaint because the verification problem had been caused by the incorrect country selected during registration, which had created a mismatch with their documents. It was concluded that the casino was not responsible for amending the registration details, and the player was advised to continue contacting support directly about a possible correction.The player from Sri Lanka reported that Melbet had blocked their customer support live chat and had been refusing to help correct their account country from Azerbaijan to Sri Lanka, preventing them from adding their phone number and withdrawing funds. After submitting verification documents, their access to assistance had been blocked, and their funds were being withheld. We rejected the complaint because the verification problem had been caused by the incorrect country selected during registration, which had created a mismatch with their documents. It was concluded that the casino was not responsible for amending the registration details, and the player was advised to continue contacting support directly about a possible correction. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 19 Oct 2026 | Closed : 27 Oct 2026Automatic translation:
