Mega Riches— player complaints: 24 in English

24 Complaints

11▲ Last 30 days · was 1

1 Unresolved

7.4471460899769d Last complaint

50.0 Risk index

Mega Riches: 24 complaints filed in English across 2 platforms, 1 still open. Most of them are about account blocks (25%). Risk index 50.0. Texts below are the players' own words, as published on the source site; last complaint 2026-10-04.

Mega Riches in NeBlask: demand, licences, Trust Score →

What players complain about

Account blocks 25% 6

Verification 21% 5

Other 17% 4

Withheld payouts 17% 4

Game fairness 17% 4

Bonus terms 4% 1

Status unknown 22 Unresolved 1 Rejected 1

Sources

Trustpilot 22 Casino Guru 2

Complaints by month

Questions and answers

How many complaints are there about Mega Riches?

The English-language record holds 24 complaints from 2 platforms, 1 of them without a resolution; 22 carry no status from the platform. The latest one is dated 2026-10-04.

What do players complain about?

Mostly account blocks — 25% of cases, then verification (21%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 24 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 50.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 24

04.10.2026 Trustpilot Verification

This company is so bad, had so many issues, you spend more time verifying and chatting to staff than you do playing the

This company is so bad, had so many issues, you spend more time verifying and chatting to staff than you do playing the game, never play mega riches you will be disapointed

02.10.2026 Trustpilot Verification

The customer support is really awful; no one replies to you on live chat. They always reject the documents, and of cours

The customer support is really awful; no one replies to you on live chat. They always reject the documents, and of course, you can't withdraw your money. Even when I asked them to close my account, they said I needed to self-exclude myself. The only reason I gave them two stars and not just one is t

28.09.2026 Trustpilot Account blocks

After depositing £20 and winning a good amount (to me at least), I started the withdrawal process.When I logged in this

After depositing £20 and winning a good amount (to me at least), I started the withdrawal process.When I logged in this morning to check progress my account had been de-activated. When queired with customer services I was advised that it was because I had self excluded from a sister company some we

28.09.2026 Trustpilot Account blocks

After I deposited, they didn't credit my money to my stolen account, and after telling me they would return it in 72 hou

After I deposited, they didn't credit my money to my stolen account, and after telling me they would return it in 72 hours, they suspended my account.its a scam don’t play anymore here

24.09.2026 Trustpilot Other

A few days ago I was trying to make a deposit. There appeared to be a problem and the money didn't go through, so unfor

A few days ago I was trying to make a deposit. There appeared to be a problem and the money didn't go through, so unfortunately, I tried several times, nothing in my accoun. Later after checking my bank account all the payments were pending, a total of £230. Over the past few days I've spoken to my

23.09.2026 Trustpilot Game fairness

What a load of crap. I spent £300 and won absolutely nothing. Just dead spins and hardly any bonuses. Avoid it like the

What a load of crap. I spent £300 and won absolutely nothing. Just dead spins and hardly any bonuses. Avoid it like the plague.

22.09.2026 Trustpilot Account blocks

14 days and still not got me back into my account. I keep getting promised this will be sorted soon but here I am still

14 days and still not got me back into my account. I keep getting promised this will be sorted soon but here I am still waiting to use my own funds that are on my account. When is this going to be sorted? Im fed up of waiting with no update. What use is a case reference number when nothing has or is

16.09.2026 Trustpilot Account blocks

⭐ 1 starSigned up, deposited money and then my account was immediately suspended. I was then told by email that I needed

⭐ 1 starSigned up, deposited money and then my account was immediately suspended. I was then told by email that I needed to speak to them by phone before the issue could be resolved.A call was arranged for 2:30pm today, but nobody called. I then emailed another adviser, only to be told that they sti

15.09.2026 Trustpilot Verification

These people gladly take money off you but when you ask for a withdrawal they make it very difficult.Sent info they were

These people gladly take money off you but when you ask for a withdrawal they make it very difficult.Sent info they were asking for but just kept saying it was incorrect.If you easily take money off people please return it as easy.They closed my account owing me money.BEWARE of these people!!!!EditS

12.09.2026 Trustpilot Withheld payouts

Signed up for it deposited £50 went to play a game and it said that I wasn't allowed then went to take my money back and

Signed up for it deposited £50 went to play a game and it said that I wasn't allowed then went to take my money back and it said withdrawals are disabled?

12.09.2026 Trustpilot Game fairness

UPDATE:In response to the company suggesting that they operate a Randon Number Generator I just wanted to clarify. On a

UPDATE:In response to the company suggesting that they operate a Randon Number Generator I just wanted to clarify. On a large number of the games they offer, a supposedly "Random" number is shown at the bottom of each spin for each game. The number begins with # and consists of 14 digits, however th

10.09.2026 Trustpilot Withheld payouts

Please avoid them! I have withdraw £1600 on the 2th of September they processed on the same day , i have used a bank tra

Please avoid them! I have withdraw £1600 on the 2th of September they processed on the same day , i have used a bank transfer (iban) they said the money should arrive in 1-5 business day ! Am used to receiving transfers in 1-2 business day ! So i was contact them by live chat but they advised me to

07.08.2026 Casino Guru Account blocks Unresolved

Player’s account has been closed and winnings confiscated.

Player’s account has been closed and winnings confiscated. [Account] — unresolved

07.08.2026 Casino Guru Other Rejected

Player’s account remains open despite closure request.

Player’s account remains open despite closure request. [Account] — insuff_evidence

28.07.2026 Trustpilot Game fairness

Absolutely horrible site. Impossible to get on a bonus feature. Exactly the same as it's sister site MrVegas. The 2 wors

Absolutely horrible site. Impossible to get on a bonus feature. Exactly the same as it's sister site MrVegas. The 2 worst sites to play on.

24.07.2026 Trustpilot Verification

Haven’t even got chance to deposit and use my welcome offer it site because ID processing taking way to long had to do t

Haven’t even got chance to deposit and use my welcome offer it site because ID processing taking way to long had to do twice because it expired. Went on live chat no answer after waiting over hour still no response. Very poor customer support even email them.

24.07.2026 Trustpilot Other

Stay away from mega riches casino they are first class scammeres they will robe you I had bad experience with them also

Stay away from mega riches casino they are first class scammeres they will robe you I had bad experience with them also you can nit contact them they will ignore you so sray away

23.07.2026 Trustpilot Game fairness

Terrible site, bonus gives you nothing fruit machines gives you nothing, AVOID THIS SITE,better sites out there this one

Terrible site, bonus gives you nothing fruit machines gives you nothing, AVOID THIS SITE,better sites out there this one is a rip off

20.07.2026 Trustpilot Bonus terms

Super bullshit opt in for 50% bonus and they give me welcome bonus . Try to play any game . Balance 0

16.07.2026 Trustpilot Other

Avoid. Played £10 and practically won nothing.The homepage is a maze of icons which is not very user friendly.Doesn't te

Avoid. Played £10 and practically won nothing.The homepage is a maze of icons which is not very user friendly.Doesn't tell you every 10p you play it costs you 20p. Absolute rip off and very sneaky and contrary to the response below this is not very clear.

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How the risk index is calculated and how complaints are labelled — the method behind this section.