PlayOJO Casino DE— player complaints: 28 in English

28 Complaints

14↑ Last 30 days

1 Unresolved

7.9460307818171d Last complaint

100.0 Risk index

PlayOJO Casino DE: 28 complaints filed in English across 2 platforms, 1 still open. Most of them are about game fairness (39%). Risk index 100.0. Texts below are the players' own words, as published on the source site; last complaint 2026-10-03.

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What players complain about

Game fairness 39% 11

Withheld payouts 25% 7

Other 14% 4

Bonus terms 11% 3

Verification 7% 2

Account blocks 4% 1

Status unknown 27 Unresolved 1

Sources

Trustpilot 27 Casino Guru 1

Complaints by month

Questions and answers

How many complaints are there about PlayOJO Casino DE?

The English-language record holds 28 complaints from 2 platforms, 1 of them without a resolution; 27 carry no status from the platform. The latest one is dated 2026-10-03.

What do players complain about?

Mostly game fairness — 39% of cases, then withheld payouts (25%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 28 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 100.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 28

03.10.2026 Trustpilot Game fairness

This site definitely is not worth time or money they don't let you win nothing just take your money don't waist your mo

This site definitely is not worth time or money they don't let you win nothing just take your money don't waist your money here like I did this site is worthless

03.10.2026 Trustpilot Withheld payouts

Withraw time it's too long it's very stressed so how people can trust on you it's soo cheap thing for casino app other a

Withraw time it's too long it's very stressed so how people can trust on you it's soo cheap thing for casino app other apps they give in 5 minutes max withraw but this app is shit shit shit

03.10.2026 Trustpilot Game fairness

I think this casino is a scam, like the other guy wrote, I've played many .any times and hundreds of dollars and never w

I think this casino is a scam, like the other guy wrote, I've played many .any times and hundreds of dollars and never won anything, now if I go to any other casinos I would have won once, or more. I'd like to know what country this casino is registered in? Because I bet it isn't canada and I guaran

03.10.2026 Trustpilot Game fairness

Stay as far away from this casino as you can, they say they have an RTP of 97% but I strongly disagree as the $11000 I’v

Stay as far away from this casino as you can, they say they have an RTP of 97% but I strongly disagree as the $11000 I’ve put in to this place over the last 18 months they haven’t returned to player anymore than 1%. The games seem to rigged because after $600 and no scatter bonus rounds in one game

03.10.2026 Trustpilot Other

Was playing blackjack and all of a sudden puff.. 420 euros gone out of nowhere, without me playing a hand… I contacted c

Was playing blackjack and all of a sudden puff.. 420 euros gone out of nowhere, without me playing a hand… I contacted costumers service and he told me they will send me an email and gave no timeframe. Very untrustworthy that this can happen and is not fixed instantly.

02.10.2026 Trustpilot Verification

ABSALOUTE CON ARTISTSdeposited money with out issues no checks nothing. Then won 100 they wanted to get bank statements

ABSALOUTE CON ARTISTSdeposited money with out issues no checks nothing. Then won 100 they wanted to get bank statements utility and id. I provided all perfectly rejected it and left me waiting in a live chat without answerScam artist avoid like a cold!!!!

02.10.2026 Trustpilot Withheld payouts

Absolutely the WORST gambling company I have ever used. They talk utter nonsense and basically just hold your money for

Absolutely the WORST gambling company I have ever used. They talk utter nonsense and basically just hold your money for 3 days for their own benefit. Absolute snakes. AVOID AT ALL COSTS

02.10.2026 Trustpilot Withheld payouts

My experience with PlayOJO has been extremely disappointing and frustrating.I deposited €2,000 on the platform and subse

My experience with PlayOJO has been extremely disappointing and frustrating.I deposited €2,000 on the platform and subsequently won €6,500. However, instead of receiving my legitimate winnings, PlayOJO refused to pay them out.After contacting their customer support and raising my concerns, I eventua

02.10.2026 Trustpilot Game fairness

I’ve played at least 10 different online slot apps/websites and this is the only one I haven’t won on despite depositing

I’ve played at least 10 different online slot apps/websites and this is the only one I haven’t won on despite depositing hundreds of dollars. You don’t get free spins, bonuses, big wins, etc. If you are thinking of diving into online gambling/online slots, you need to avoid play Ojo. I will never de

01.10.2026 Trustpilot Withheld payouts

Kept over £50 of my winnings and refused to release it. Absolute con of a website.Edit to reply -But you removed the win

Kept over £50 of my winnings and refused to release it. Absolute con of a website.Edit to reply -But you removed the winnings from my account so I couldn't even use them to play on further which I would have done if I'd realised there was a clause hidden away in your conditions. Also notice you were

01.10.2026 Trustpilot Game fairness

Stay away from this scam casino for over 10 bonuses on various games ...paid out no more than 15x trust me you won't win

Stay away from this scam casino for over 10 bonuses on various games ...paid out no more than 15x trust me you won't win nothing on this casino

30.09.2026 Trustpilot Other

I have just self-excluded from PlayOJO and found the process unnecessarily difficult. The website is generally very easy

I have just self-excluded from PlayOJO and found the process unnecessarily difficult. The website is generally very easy to navigate, including setting deposit limits, but self-exclusion was very difficult to find.Once I found it, I was repeatedly presented with other safer gambling options, such as

30.09.2026 Trustpilot Withheld payouts

They are quick enough to take your money, but not quick enough to pay out when you have worn the system for every hundre

They are quick enough to take your money, but not quick enough to pay out when you have worn the system for every hundred pound you deposit you get a one in five one of those weeks of the month you will win big the rest dead money

29.09.2026 Trustpilot Other

On Gamstop with the same email I used to sign up on here and allowed me to gamble. Support takes forever to respond and

On Gamstop with the same email I used to sign up on here and allowed me to gamble. Support takes forever to respond and I’m still able to play!

07.08.2026 Casino Guru Withheld payouts Unresolved

Player's withdrawal is delayed and funds are missing.

Player's withdrawal is delayed and funds are missing. [Withdrawal] — unresolved

29.07.2026 Trustpilot Game fairness

Response to ojo its not disappointment its annoying because when you are on a win the game starts freezing and kicking y

Response to ojo its not disappointment its annoying because when you are on a win the game starts freezing and kicking you out every 10 minutes then when you go back on its all dead spins on rainbow riches! And why dont the 3 pots ever come out? Or 3 heads on midnight magic? You make it impossible.

29.07.2026 Trustpilot Bonus terms

Absolute SCAM!! Offers 100 free spins on first deposit and doesn't pay up. Went to sign in today and my details aren't r

Absolute SCAM!! Offers 100 free spins on first deposit and doesn't pay up. Went to sign in today and my details aren't recognized. Also the games are almost unplayable as the site is so laggy and freezy. AVOID !!

28.07.2026 Trustpilot Game fairness

In my last review they stated its certified "RNG" really? Had £60 earlier took me 590 spins to finally bonus after 20 at

In my last review they stated its certified "RNG" really? Had £60 earlier took me 590 spins to finally bonus after 20 attempts paid back £3.10 then I tried another £33 deposit low and behold ZERO bonuses and returned a whopping £3.00 in base game wins 😂😂 i have the screenshot to prove you are LIARS!

27.07.2026 Trustpilot Bonus terms

Would give 0 if I could.I received some bonus spins, I then won some money using them and tried to withdraw it. They sen

Would give 0 if I could.I received some bonus spins, I then won some money using them and tried to withdraw it. They sent me an email with words to the effect of they want me to spend the winnings before withdrawing.. even though that wasn't in the terms and conditions. They then took away my winnin

27.07.2026 Trustpilot Other

This is my third review as the management at ojo seem incapable of sorting my account issues out. I have again been cut

This is my third review as the management at ojo seem incapable of sorting my account issues out. I have again been cut of by chat, the promised telephone call 8 days ago has not materialised, and I still cannot deposit and play bingo. All checks are done and verified. The question about my disab

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How the risk index is calculated and how complaints are labelled — the method behind this section.