Marathon Bet - transaction fees
Dear The POGG! I am asking for your help in resolving the dispute with Marathonbet casino.
After checking the information I provided regarding my gaming behavior, on October 11, I received a message from the casino that access to my account was restored, and I was also informed about the casino's intention to withhold a payment processing fee.
The next day, I turned to the casino for clarification regarding the intention to withhold commission. After all, there were no violations by my side, the verification of my account was completed and access was restored.
Later I found that my account balance decreased by $ 382.5 without my participation. I asked the casino to clarify where my funds disappeared.
On October 27, I was informed that my account was suspended and my personal documents were requested.
The next day, I sent a foreign passport to the casino as an identity document and a bank statement as a document confirming the address.
On November 04, in response to your request, I sent a photo with a passport in my hands and with a number written on a piece of paper.
On November 06, I sent screenshots of my Neteller e-wallet to the casino.
Within a month, in response to my letters, the casino informed me that the verification was still ongoing.
On December 20, I received a message from the casino that the verification of my account was successfully completed. I put available funds on withdrawals and received them to my payment wallet.
However, the casino still holds $ 382.5 in my funds. The casino explains its actions by the application of clause 4.3.4. Of the rules and accuses me of inconsistency between the amount of placed bets and the amounts of deposits / withdrawals made from the gaming account.
The size of my bets is fully consistent with the size of the deposit. Otherwise, I would not be able to pass the verification successfully.
Please help me return my $ 382.5. Thank you in advance.
