Mania Casino— player complaints: 5 in English

The player from the United Kingdom requested a withdrawal two weeks ago for a larger amount, but it remained stuck in "pending review." She had previously withdrawn smaller amounts without issue and had contacted support multiple times, only to receive the same response about a backlog. She confirmed that KYC verification was completed, the last withdrawal was paid within a couple of days, and no bonus was involved. We were unable to move the complaint forward because the casino had a repeated No Reaction Policy and did not cooperate with us, so the complaint was closed as unresolved.The player from the United Kingdom requested a withdrawal two weeks ago for a larger amount, but it remained stuck in "pending review." She had previously withdrawn smaller amounts without issue and had contacted support multiple times, only to receive the same response about a backlog. She confirmed that KYC verification was completed, the last withdrawal was paid within a couple of days, and no bonus was involved. We were unable to move the complaint forward because the casino had a repeated No Reaction Policy and did not cooperate with us, so the complaint was closed as unresolved. Written by KristinaComplaint Resolution Center Team Lead Submitted: 17 Sep 2026 | Unresolved : 24 Sep 2026Automatic translation:

The player from the United Kingdom is attempting to withdraw his £450 winnings but is facing delays after failing the initial KYC due to not providing a photo of his card. He sent a copy of his bank statement four days ago but has not received any response, despite multiple inquiries to support.The player from the United Kingdom is attempting to withdraw his £450 winnings but is facing delays after failing the initial KYC due to not providing a photo of his card. He sent a copy of his bank statement four days ago but has not received any response, despite multiple inquiries to support. Written by AttilaComplaint Specialist Submitted: 07 Aug 2026 Automatic translation:

The player from the United Kingdom had a pending withdrawal request since June 24, which took longer than the usual week. She experienced delays due to the casino's workload and did not receive a response from her VIP manager. The issue was resolved after the player confirmed the resolution through the complaint system. The complaint was marked as resolved by the player and closed.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. We had advised the player that withdrawal processing could take up to 14 days due to KYC verification or high withdrawal volumes and recommended patience. After the 14-day period, we had requested an update from the player but received no response. Consequently, the complaint was closed due to lack of communication, though the player could reopen it by resuming contact.

The player from Sweden had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings were not received yet. The player’s withdrawal was delayed beyond the promised processing time, despite having passed KYC verification and complied with bonus rules. The casino failed to provide a reason for rejecting the withdrawal and did not cooperate with the complaint resolution process. We attempted to contact the casino multiple times without success and ultimately marked the complaint as unresolved due to the casino’s lack of response.