JetTon Casino— player complaints: 8 in English

Player has been permanently banned from the casino. [Other] — unresolved

Player's withdrawal request is delayed. [Withdrawal] — unresolved

Player demands refund after account is blocked. [Account] — no_react_reg_bad

The player from Russia faced account closure citing violations related to multiple accounts, despite successfully completing the necessary verification processes. He requested clear explanations for the closure, including the results of the video verification and detailed evidence of any alleged violations, while seeking restoration of access to his balance of 3,150 USD. He said his account was blocked on September 4, 2026, after less than a month of play, and his balance was built mainly through eSports betting on CS2, with some slot play. We were unable to assess the casino’s investigation into the alleged multi-accounting activity due to the nature of the complaint being sports-betting related.The player from Russia faced account closure citing violations related to multiple accounts, despite successfully completing the necessary verification processes. He requested clear explanations for the closure, including the results of the video verification and detailed evidence of any alleged violations, while seeking restoration of access to his balance of 3,150 USD. He said his account was blocked on September 4, 2026, after less than a month of play, and his balance was built mainly through eSports betting on CS2, with some slot play. We were unable to assess the casino’s investigation into the alleged multi-accounting activity due to the nature of the complaint being sports-betting related. Written by TomasComplaint Specialist Submitted: 06 Sep 2026 | Closed : 15 Sep 2026Automatic translation:

Player's account has been blocked. [Account] — waiting

Player's account has been closed. [Account] — waiting_for_casinoguru

The player from Russia requested a withdrawal of 5,000 USDT from JetTon Casino two weeks ago after making a significant deposit but faced rejection without explanation. Despite completing KYC verification, his requests for updates yielded only generic responses, and no payment was processed, leading him to file formal complaints. We asked for clarification about the bonus used and the verification documents sent, but he did not reply to our messages or reminder. As a result, we closed the complaint for now due to a lack of cooperation from his side.

The player from Ciudad Autónoma de Buenos Aires had been unfairly and permanently banned from the casino, despite having only one account. She disputed the casino's claim of multiple accounts. She confirmed that no other household members or users from the same IP had created accounts, and she had not used VPN or IP-masking software. Her account was closed with a balance of 250 USDT. The complaint was closed due to her lack of response to requests for further communication and evidence, which prevented further investigation or resolution at that time.