Maneki - Cashout refused continuously
Hello,
I used Siru mobile payment to deposit to Maneki Casino. I got lucky and won. After this my cashout requests have been continuously refused for over 10 days now with the reason: We kindly ask you to provide us with a screenshot of your - Siru account showing your full name and email.
It's not possible to take such a screenshot from the Siru account. The Siru account does not contain this information, the required info does not exist in the app/webpage after logging in which is done with my phone number. Siru is a payment service that is linked to a mobile phone number, so not similar to a wallet account etc. that requires creating an account. Siru payments/costs are added to my next mobile phone bill. I have multiple times told this by email and via chat to Maneki casino but they still keep refusing my cashout with the same reason.
I have sent screenshots of the Siru account page and all the available views after logging in multiple times to Maneki. I have also contacted Siru customer support to ask for aid, from them I received an excel-file with reference numbers concerning the payments that I have made, the file also contains my name, phone number, email etc. I have sent this file multiple times to Maneki and explained the case. They still refused so I asked again from Siru customer service and they said the excel-file containing reference numbers has worked in earlier similar cases and that they not able to provide the screenshot that Maneki is asking for. I even made a video of me logging in to the Siru account, my phone number, all the available views and payments are visible. I have not received any replys from Maneki to the video that I sent or recent emails to try and solve this issue.
I cannot do anything more to solve this case myself, I can't provide a screenshot of something that does not exist.
Could you please help me?
