Malina Casino— player complaints: 12 in English

The player from Hungary has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Hungary has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 21 Aug 2026 Automatic translation:

The player from Australia was facing repeated rejections of his withdrawal request for $1800 plus $1000 in his wallet, with no clear explanation from customer service. He was unable to reach his VIP manager and was frustrated by the lack of communication and automated responses regarding the issue. He said he had already completed all requested verification and that his account was up to date, but the casino still kept declining his withdrawal attempts. We were unable to continue the investigation because he did not respond to our follow-up questions and reminders, so the complaint was closed for now due to lack of cooperation.

The player from Germany has his account blocked and balance removed due to failing an unspecified verification process, despite not being informed that verification was necessary. He argues that his appeals were ignored, and he requests that the casino to pay his full winnings.

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The player from Austria had attempted to self-exclude from Cleobetra Casino multiple times without any response, resulting in account closure after threatening legal action. She had deposited 1480 euros and lost everything, and now she sought assistance to recover her lost funds due to a lack of communication from the casino. We asked her to provide the original self-exclusion correspondence and proof that she had informed the casino before depositing, but the evidence submitted was not valid and no further usable communication was received. As a result, we were unable to continue the investigation and the complaint was closed for now due to a lack of response from her.

The player from Spain reported that his account had been reopened by the casino without his consent, despite his prior notifications about gambling issues. He sought a refund for his losses, arguing that the casino's terms did not support reopening accounts without confirmation or sending bonuses to promote further losses. We investigated the complaint and requested evidence and cooperation from the casino, but no response was received. Due to the lack of cooperation from the casino, the complaint was marked as unresolved and the casino's safety rating was negatively affected. The player was advised to use self-exclusion tools and blocking apps to prevent further gambling harm.

The player from French Guiana had requested account closure from Malina Casino on March 10 and had received confirmation of permanent closure on May 4. Despite this, he received a promotional offer on May 29 and was able to log in, which he had not requested. He sought enforcement of the closure and compensation for the delay. We attempted to engage with Malina Casino to resolve the issue, but the casino initially failed to respond. After reopening the complaint, the casino reviewed the case, confirmed the account closure, and offered a refund of €928, which the player accepted. The refund was processed, and the complaint was marked as resolved.

The player from Nigeria formally complained about a delayed withdrawal of 178 USD in USDT from Malina Casino, which had not been processed for over two weeks. Repeated assurances had been received from customer support, but the funds did not arrive in the player's wallet. The complaint was handled by the Complaints Team, who requested information from the casino and awaited a response regarding the delay and the player's account access issue. The player later reported being unable to log in, and after a period without communication from the casino, confirmed that the complaint could be marked as resolved. The case was subsequently closed by the Complaints Team.

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I am writing to file a complaint against Malina Casino regarding significant delays in processing my withdrawals. My username on the platform is ▇▇▇▇▇▇▇▇. I requested three withdrawals totaling 3x500€ (of a total of 5700€ I want to withdraw), beginning on March 31st. Despite reaching out to customer support multiple times daily, I’ve only received generic responses like “the financial department is handling it” or “there are delays due to volume.” I have asked to complete the KYC process, but was told that I cannot verify unless the system requests it — which has not happened. I’ve also been told conflicting timelines by different agents. Most recently, I was told that two of the withdrawals would be processed this week — but that still has not happened, and no concrete date has been given. In addition to this complaint, I have: - Posted a public review on Trustpilot detailing my experience - Filed a complaint on Casino Guru - Contacted Antillephone, the licensing authority Despite all this, my issue remains unresolved, and I am extremely anxious as this is a significant amount of money for me. I have been a patient and respectful customer, and I simply want to receive the funds I rightfully won. I kindly ask CasinoReviews to help mediate this issue. I can provide screenshots of all conversations with support and confirmation of withdrawal requests if necessary. Thank you for your time and support, ▇▇▇▇▇▇▇▇

I have requested a withdrawal of 440 euros on September 17th. The site states that they process withdrawals within 3 business days, Today is the 7th business day and I have still not received my funds. The status of the withdrawal in their site is still under review. I have contacted them multiple times daily regarding my issue via email and live chat and I don't get a specific response on when I will receive my funds, they only say that there's a general delay and apologise about that.