FS Casino— player complaints: 8 in English

Player’s account is blocked due to a duplicate claim. [Account] — rejected

Player’s account has been blocked without explanation. [Account] — rejected

Player's account is closed with winnings confiscated. [Account] — rejected

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The player from Nigeria warned others about the casino, stating that it required a deposit before withdrawals could be made, but then complicated the withdrawal process with limited options. He won winnings from free spins and fulfilled wagering requirements but was unable to withdraw as no withdrawal methods were functional despite having made the required deposit. The complaint was closed due to the player’s lack of response to follow-up inquiries, and no further action was taken since the balance had already been played.

The player from Mexico had his account blocked by FS Casino due to alleged “multiple accounts” claims, despite registering with a single device and completing the verification process. He requested a manual review of his IPs and permission to undergo KYC verification to demonstrate that he was a legitimate user, while also highlighting the deletion of his transaction history by the casino. We asked for his casino correspondence and account details, and the casino later stated that the account had been blocked under Rule 12.5, the balance was zero, and no funds remained to be returned. As no balance was confirmed and the casino’s decision was final under its terms, we closed the complaint as rejected.

The player from Japan's account is blocked due to an alleged violation of Rule 8.3, but they deny any wrongdoing and have not received evidence supporting this claim. The player requests a detailed explanation of the violation and the reinstatement of their confiscated balance of approximately €3,050.