Magius Casino— player complaints: 26 in English

Reason: Delayed payment I am submitting a complaint regarding a €470 withdrawal from Magius Casino that has been pending for approximately two weeks.My account is verified and I have previously made successful withdrawals from Magius Casino without this type of delay.Magius Casino’s terms state that withdrawal requests are processed by the financial department within 3 business days, provided that the required conditions and verification procedures have been completed. My withdrawal has now been pending far beyond this stated processing time.I have contacted the casino regarding the delay, but the €470 withdrawal remains pending.In addition, promotional bonuses have repeatedly been added/offered while my withdrawal is pending. I do not want any bonus or promotional credit to interfere with my withdrawal or create additional wagering requirements. I have cancelled/refused these bonuses whenever necessary.I am requesting that Magius Casino process and pay my €470 withdrawal without further delay, or provide a specific and documented reason explaining why the withdrawal is being withheld and what, if anything, is required from me.I can provide screenshots showing the pending €470 withdrawal and any relevant communication with the casino.Thank you for your assistance.

Slowest withdrawal i've ever seen sometimes more than 5 business days. Also had a problem with the "collections" that they have and the support couldnt resolve it in 60 days apparently they are "working" on it. Avoid it at all cost u can find a lot better sites to gamble.

***UPDATE***Coming up to two weeks and STILL waiting. Hearing the same excuse on the chat it’s a constant copy and paste messages this website needs to be shut down asap!! All I’m hearing is your withdrawal is being handled, we’ve noted it as priority. It’s literally the same excuse and same message

Well its like this ive been waiting since last January February last year time to receive my withdrawl request forgot how many promises I had been told and still nothing for £100 have also asked for 6 months bank statements ive never known for any gambling site to ask for this information.

The player from Portugal had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We initially explained that withdrawals could take up to 14 days and asked her to wait while the casino completed any remaining KYC or processing checks. After the recommended timeframe passed, she confirmed that the issue had been resolved, so we marked the complaint as resolved.

The player from Quebec had completed the necessary tasks to claim a $300 reward but was encountering an issue where the casino's system inaccurately showed that she only had 2 out of 10 collection cards, despite all boxes being checked off. The casino had been stating since mid-June that they were fixing this issue. We asked for clarification about the card collection progress and the last casino update, but no reply was received. Due to the lack of response, we were unable to investigate further and the complaint was now closed.

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The player from Australia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.

Withdrawals take weeks, you have to send like 1000 messages yo support and get the same excuses over and over again. After more than a week still waiting on my withdrawals!!

Dont play here people. They have all kinds of weird withdrawal limits. On top of that it takes very long to receive your winnings (if you get anything at all). All you get in response is a stupif automated email. Quite sad..

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I am waiting for 7 days now for a withdrawal.The website and the live chat have both informed me 3 business day to process withdrawal.Live chat cannot help, all they do is apologise for delay and email support does not respond.There no updates or information.Its a pity because the casino is actually

This is a casino with nothing but scam. They don't answer in chat and don't pay out my money. Stay far away from this site. I have never come across anything so frivolous before.

The player from the United Kingdom was experiencing issues with a withdrawal request made two weeks earlier and had received no meaningful response from the Magius Complaints team. He detailed multiple previous withdrawals, including one for £800 that showed as processed but had not been credited to his bank account, despite his efforts to follow up through various channels. We asked whether his account was verified and whether the casino had processed three payouts while he had only received £1300 out of £2100. The complaint was then marked as resolved by the player, so we closed the case.

Absolute disgrace! Never come across a casino that takes so long to pay out, especially payments under £100!! All the agents are diabolical, it’s like they’ve got a certificate in copy & pasting the same default process information. They lie a much, their back sides get jealous! They lie about payme

The player from Spain had won €16,000 playing roulette and had requested a withdrawal two months ago. Although he could only withdraw €500 three times a day, he faced repeated delays and had not received a response regarding the information he submitted for review on December 1st. The verification process had been prolonged due to repeated rejections of his Proof of Address documents, mainly because the casino required an original digital PDF directly from the source rather than scanned copies, and due to discrepancies in his street address. After submitting the correct documents, his account was finally verified, and the casino prioritized his pending withdrawals. Withdrawals were processed according to the €500 daily limit with a maximum of three pending requests, but the player experienced delays exceeding the stated three business days processing time. The casino acknowledged these delays and committed to processing payments as quickly as possible. The player had since received multiple payments, albeit slowly, and the complaint was marked as resolved.

The player from Germany filed a complaint against Magius Casino for violating player protection regulations, as the casino allowed him to register and lose approximately €4,000 despite him being in the OASIS national self-exclusion database. The casino had failed to conduct the necessary checks and ignored his signs of gambling addiction, which led to a recent account closure under "Suchtprävention." He sought a refund for the deposits made during this period. It was clarified that Magius Casino operated without a German license and was not subject to the OASIS self-exclusion system or German gambling regulations. Due to the player’s lack of response to requests for further information and communication, the complaint was closed.

THIS CASINO DOES NOT PAY OUTThis casino did not reply to me once I won nearly £20,000 on the game Densho, I tried withdrawing it over the course of 2months and only received £1000 which is not good in itself let alone then not paying the rest and not responding to emails regarding the withdrawal.Jus

The suport mails never work, and the wintdraws take more 5 utly days and is a politic four this casinos and is a group of casinos but drifent names, serius People not player i louse a lot of many, ex 20000€ maximal you take 800€ and ned wait 7 days four a wintdraw.