LuckyWave Casino— player complaints: 11 in English

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 13 Sep 2026 Automatic translation:

Player's winnings are confiscated by the casino. [Winnings dispute] — waiting

Player's account closure request is ignored. [Account] — waiting

Player seeks help after account remains open due to self-exclusion request. [Account] — no_react_reg_bad

Player's withdrawal has been confiscated. [Withdrawal] — no_react_reg_bad

The player from Austria encountered a major issue with LuckyWave Casino, where a technical error caused the cancellation of his €500 withdrawal and mixed it with bonus funds. Although support acknowledged the mistake and adjusted his account balance, the finance department later confiscated €500, claiming he had exceeded the bonus win limit. He sought assistance to resolve this situation, as support seemed unable to address the automated system's actions. We were unable to make any further progress because LuckyWave Casino was not cooperating and already had multiple complaints closed under our No Reaction Policy. As a result, the complaint was closed as unresolved, which negatively affected the casino’s rating.The player from Austria encountered a major issue with LuckyWave Casino, where a technical error caused the cancellation of his €500 withdrawal and mixed it with bonus funds. Although support acknowledged the mistake and adjusted his account balance, the finance department later confiscated €500, claiming he had exceeded the bonus win limit. He sought assistance to resolve this situation, as support seemed unable to address the automated system's actions. We were unable to make any further progress because LuckyWave Casino was not cooperating and already had multiple complaints closed under our No Reaction Policy. As a result, the complaint was closed as unresolved, which negatively affected the casino’s rating. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 24 Aug 2026 | Unresolved : 02 Sep 2026Automatic translation:

The player from Belgium faced the confiscation of approximately €9,000 in winnings by LuckyWave, who claimed violations of terms regarding payments made by third parties. Despite providing documentation proving joint ownership of the bank account used for deposits, LuckyWave remained firm in their position, leaving her with only €200 accessible for withdrawal. She requested assistance from Casino Guru to mediate in recovering her confiscated winnings. We asked a few clarifying questions about the payment method, bonus use, and games played, and the complaint was later marked as resolved by the player. The case was then closed as resolved in our system.The player from Belgium faced the confiscation of approximately €9,000 in winnings by LuckyWave, who claimed violations of terms regarding payments made by third parties. Despite providing documentation proving joint ownership of the bank account used for deposits, LuckyWave remained firm in their position, leaving her with only €200 accessible for withdrawal. She requested assistance from Casino Guru to mediate in recovering her confiscated winnings. We asked a few clarifying questions about the payment method, bonus use, and games played, and the complaint was later marked as resolved by the player. The case was then closed as resolved in our system. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 26 Aug 2026 | Resolved : 27 Aug 2026Automatic translation:

The player from Hungary has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Hungary has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 12 Aug 2026 | Resolved : 15 Aug 2026Automatic translation:

The player from Austria filed a complaint against LuckyWave for failing to close his account despite multiple requests related to his gambling addiction. He explicitly informed the casino on July 5 and July 11, 2026, about his situation, yet was still allowed to deposit funds and continue gambling, prompting him to seek an investigation into the casino's adherence to responsible gambling practices. We were unable to make any further progress because LuckyWave Casino was already under our No Reaction Policy and had repeatedly refused to cooperate with us. For this reason, the complaint was closed as unresolved, which negatively affected the casino’s rating.The player from Austria filed a complaint against LuckyWave for failing to close his account despite multiple requests related to his gambling addiction. He explicitly informed the casino on July 5 and July 11, 2026, about his situation, yet was still allowed to deposit funds and continue gambling, prompting him to seek an investigation into the casino's adherence to responsible gambling practices. We were unable to make any further progress because LuckyWave Casino was already under our No Reaction Policy and had repeatedly refused to cooperate with us. For this reason, the complaint was closed as unresolved, which negatively affected the casino’s rating. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 12 Aug 2026 | Unresolved : 19 Aug 2026Automatic translation:

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We informed her that such delays were common and advised waiting at least 14 days while completing any KYC checks and cooperating with the casino. As she did not respond to our follow-up messages and reminder, we were unable to continue the investigation and the complaint was closed for now.

The player from the United Kingdom repeatedly requests the closure of his account between June and July 2026, but the casino fails to respond, allowing ongoing deposits and gambling. He considers this lack of action unacceptable customer service and wants all funds lost after his initial closure request to be disputed and refunded.The player from the United Kingdom repeatedly requests the closure of his account between June and July 2026, but the casino fails to respond, allowing ongoing deposits and gambling. He considers this lack of action unacceptable customer service and wants all funds lost after his initial closure request to be disputed and refunded. Written by MartinCasino Analyst & Complaint Specialist Submitted: 10 Jul 2026 Automatic translation: