AllySpin Casino— player complaints: 12 in English

12 Complaints

1▼ Last 30 days · was 2

2 Unresolved

25.665058530475d Last complaint

35.9 Risk index

€48,707 · $48,000 · 150,000 CAD Disputed sums

AllySpin Casino: 12 complaints filed in English across 1 platform, 2 still open, disputed sums €48,707 · $48,000 and 1 more currency. Most of them are about account blocks (33%). Risk index 35.9. Texts below are the players' own words, as published on the source site; last complaint 2026-09-16.

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What players complain about

Account blocks 33% 4

Other 33% 4

Withheld payouts 33% 4

Closed, no outcome 4 Status unknown 3 Resolved 2 Under review 1 Unresolved 1 Rejected 1

Complaints by month

Questions and answers

How many complaints are there about AllySpin Casino?

The English-language record holds 12 complaints from 1 platform, 2 of them without a resolution; 3 carry no status from the platform. The latest one is dated 2026-09-16.

What do players complain about?

Mostly account blocks — 33% of cases, then other (33%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 12 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 35.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 12

16.09.2026 Casino Guru Account blocks

AllySpin Casino - Player's account has been closed without explanation.

The player from Germany has a problem with their account being closed without explanation after depositing €115. They request clarity on the account closure reason, whether it is under review, and when their deposit will be refunded.The player from Germany has a problem with their account being closed without explanation after depositing €115. They request clarity on the account closure reason, whether it is under review, and when their deposit will be refunded. Written by KristinaComplaint Resolution Center Team Lead Submitted: 16 Sep 2026 | Resolved : 17 Sep 2026Automatic translation:

08.09.2026 Casino Guru Other Under review

Player's account has been reopened despite gambling addiction.

Player's account has been reopened despite gambling addiction. [Account] — waiting

22.08.2026 Casino Guru Withheld payouts Unresolved

Player's withdrawals are delayed and unprocessed.

Player's withdrawals are delayed and unprocessed. [Withdrawal] — unresolved

05.08.2026 Casino Guru Withheld payouts Closed, no outcome

AllySpin Casino - Player’s winnings haven’t been received yet.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We asked him for an update and extended the timer by 7 days, but he did not respond to our messages or reminder. As a result, the complaint was closed for now because we could not continue the investigation without his cooperation.

04.08.2026 Casino Guru Account blocks Closed, no outcome

AllySpin Casino - Player’s accounts have been closed and withdrawals confiscated.

The player from Chile faced account closures at Allyspin and 13 other casinos after requesting withdrawals of approximately €45 from each, totaling over €500. He reported that his access was blocked and the withdrawals were canceled despite adhering to the Terms and Conditions and successfully making withdrawals in the past. We reviewed the case together with his related complaints and found that he had been coordinating bets across several casino accounts on an event in which he was personally participating and could influence the outcome. This was judged to have created an unfair advantage, so the account closures and confiscation of the associated winnings were considered justified and the complaints were rejected.

03.08.2026 Casino Guru Withheld payouts Resolved

AllySpin Casino - Player's withdrawal is delayed after winnings are put on hold.

The player from Ontario faces ongoing issues with a blocked withdrawal at Allyspin Casino after a significant win. Despite using his own credit card for recent deposits, the casino continues to hold his winnings, citing the previous use of a third-party card. He reports a lack of meaningful communication from the casino regarding the status of his withdrawal. Evenetualy, the player confirmed the issue has been resolved. Further details weren't provided.

03.08.2026 Casino Guru Other Rejected

AllySpin Casino - Player’s winnings have been confiscated.

The player from Germany has a withdrawal issue as €25,200 has been removed from his account despite having fully wagered his bonus and winning €25,000 while playing.

30.07.2026 Casino Guru Other Resolved

AllySpin Casino - Player’s account remains active after cancellation request.

The player from Slovakia, who was in treatment for gambling, repeatedly requested the cancellation of her account with Ally Spins. Despite confirmation that her account would be closed on 20.4.2026, she was able to log in and lost money afterwards. She sought a refund of her deposits made after the closure date, citing a violation of responsible gaming. We reviewed the case and the casino agreed to issue a refund of 1248 EUR after confirming that the account had been closed. The player provided the required bank details, and the complaint was then marked as resolved.

24.07.2026 Casino Guru Withheld payouts Closed, no outcome

AllySpin Casino - Player's withdrawal requests are being canceled.

The player from Germany faced repeated cancellation of his withdrawal requests from Allyspin, despite using the same method as his deposits and adhering to the €800 daily limit for withdrawals. He experienced difficulties with customer support as the chat kept crashing, preventing him from resolving the issue. We later found that his earlier contact with the casino had only been an account closure request, not a clear self-exclusion due to gambling addiction, so the casino had not been properly informed at that time. As a result, we could not establish a responsible gambling breach or justify a refund of his losses, and the complaint was closed as rejected.

21.07.2026 Casino Guru Account blocks Closed, no outcome

AllySpin Casino - Player’s account has been closed without explanation.

The player from Germany reported that his AllySpin account had been permanently closed without explanation, despite holding the highest VIP status and having a cumulative net loss of €15,000. He alleged that the closure was arbitrary, as he was able to deposit €16,000 at affiliated casinos afterward, and claimed manipulative communication and withdrawal delays by the casino. The player requested disclosure and payout of his remaining balance and a transparent statement regarding the casino's practices. The complaint was closed due to the player's lack of response to the Complaints Team's requests for essential information needed to proceed with the investigation.

11.07.2026 Casino Guru Account blocks

AllySpin Casino - Player’s account has been closed.

The player from Germany has an issue with his Allyspins account that was closed after he attempted to withdraw winnings of 2300€. Despite contacting support multiple times to correct mismatched personal details, the changes were never made, leading to account closure and lack of communication from the casino.The player from Germany has an issue with his Allyspins account that was closed after he attempted to withdraw winnings of 2300€. Despite contacting support multiple times to correct mismatched personal details, the changes were never made, leading to account closure and lack of communication from the casino. Written by MartinaCasino Analyst & Complaint Specialist Submitted: 11 Jul 2026 Automatic translation:

17.06.2026 Casino Guru Other

AllySpin Casino - Player’s account has not been closed.

The player from New Zealand had requested permanent account closure due to gambling addiction, and the casino had confirmed the closure. However, he later received a deposit match bonus email and lost 3000 NZD, which he found unacceptable and requested a refund. The complaint was investigated with the casino, which proposed a refund amount that the player accepted. The refund transaction was processed by the casino, and the player confirmed receipt, leading to the complaint being marked as resolved by the Complaints Team.

How the risk index is calculated and how complaints are labelled — the method behind this section.