Casinova— player complaints: 9 in English

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 17 Sep 2026 Automatic translation:

Player's withdrawals are delayed and funds canceled. [Withdrawal] — waiting_for_casino

Player's account is reactivated despite closure request. [Account] — waiting

The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 05 Sep 2026 Automatic translation:

The player from Italy had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We advised him to wait through the normal processing time and cooperate with the casino while KYC or withdrawal checks were completed. After the waiting period passed, the complaint was left without further action from his side and was eventually marked as resolved by him, so we closed the case as resolved.

The player from Austria reported account closures at multiple casinos after expressing concerns about her gambling problem. She deposited a total of €10,000 across various casinos, lost it all, and subsequently requested self-exclusion but received no responses. She later confirmed that her Casinova account was blocked after she threatened legal action, and that some payments were made after she had emailed about being a gambling addict. We were unable to continue the investigation because she did not respond to our follow-up requests for deposit receipts and account-closure details, so the complaint was closed for lack of cooperation.

The player from Germany requested assistance regarding Casinova, where her account closure had been mishandled. After requesting a permanent account closure and data removal due to her gambling addiction, she continued to receive marketing communications and experienced further losses after logging back into her account. She sought a refund of €3,095 for deposits made since her initial closure request and demanded confirmation of her account’s final closure. We contacted her for more details, and the casino later offered a €1,500 refund, which she accepted while waiting for payment. The complaint was then marked as resolved by her, and we closed the case as resolved accordingly.

The player from France is facing significant delays with their withdrawal requests made two months ago, totaling 16,500 euros. After multiple requests for documentation and several rejected submissions, the casino has canceled their withdrawal requests without justification, leaving the player feeling desperate and frustrated.The player from France is facing significant delays with their withdrawal requests made two months ago, totaling 16,500 euros. After multiple requests for documentation and several rejected submissions, the casino has canceled their withdrawal requests without justification, leaving the player feeling desperate and frustrated. Written by BarboraCasino Analyst & Complaint Specialist Submitted: 10 Jul 2026 Automatic translation:

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The player marked the complaint as resolved after the issue was addressed. We acknowledged the resolution and closed the complaint in our system. The player was encouraged to share feedback on our services, but no further action was required.