Luckygem Casino— player complaints: 25 in English

25 Complaints

6 Last 30 days · was 6

4 Unresolved

7.2319646212616d Last complaint

64.0 Risk index

€38,412 Disputed sum

Luckygem Casino: 25 complaints filed in English across 2 platforms, 4 still open, disputed sums €38,412. Most of them are about withheld payouts (44%). Risk index 64.0. Texts below are the players' own words, as published on the source site; last complaint 2026-10-04.

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What players complain about

Withheld payouts 44% 11

Account blocks 28% 7

Other 12% 3

Bonus terms 8% 2

Game fairness 8% 2

Status unknown 18 Unresolved 3 Resolved 1 Under review 1 Rejected 1 Closed, no outcome 1

Sources

Trustpilot 15 Casino Guru 10

Complaints by month

Questions and answers

How many complaints are there about Luckygem Casino?

The English-language record holds 25 complaints from 2 platforms, 4 of them without a resolution; 18 carry no status from the platform. The latest one is dated 2026-10-04.

What do players complain about?

Mostly withheld payouts — 44% of cases, then account blocks (28%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 25 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 64.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 25

04.10.2026 Trustpilot Bonus terms

Im writing here so that someone can help me and so that people stay away from this scam casino.honestly it must be black

Im writing here so that someone can help me and so that people stay away from this scam casino.honestly it must be blacklisted.I deposited 200 euros and got the bonus of 300 %.i had to wager 21000 euros with maximum amount of 5000 euros if i completed the wager.So for once i got lucky and won.I did

30.09.2026 Trustpilot Withheld payouts

I still haven’t received my money. It has already been 3 days since I requested my withdrawal. They keep telling me to b

I still haven’t received my money. It has already been 3 days since I requested my withdrawal. They keep telling me to be patient, but I’m slowly starting to lose hope.Whenever you ask for a timeframe, you just get the same standard response saying that it’s being reviewed by the payments department

29.09.2026 Trustpilot Bonus terms

Upon depositing 300 euros, you also receive a 300 euro bonus, which was successfully credited yesterday. But in a very s

Upon depositing 300 euros, you also receive a 300 euro bonus, which was successfully credited yesterday. But in a very strange turn of events, the 300 euro bonus has now suddenly disappeared. I asked for clarification via live chat, but they didn't know anything about it!I cannot call this a serious

28.09.2026 Trustpilot Account blocks

Do not deposit or play here. They will keep your money and block your account for no reason.

21.09.2026 Trustpilot Withheld payouts

I When i make a deposit it goes in seconds. But......when i want a withdraw i have to wait minimal 1 week. And i wrote t

I When i make a deposit it goes in seconds. But......when i want a withdraw i have to wait minimal 1 week. And i wrote to service i get anwsers like....its about our finance cetre... ao what is this. Deposit quick and withdraw so slowI see people get their money. I withdraw 355 euro 0n 14 september

17.09.2026 Trustpilot Other

I have allready send dozen of email to block my account, but they just keep ignoring me! Its going for weeks now and my

I have allready send dozen of email to block my account, but they just keep ignoring me! Its going for weeks now and my account is still not blocked. Im goin to report this site!

08.09.2026 Casino Guru Game fairness Under review

Player's balance has been confiscated unfairly.

Player's balance has been confiscated unfairly. [Winnings dispute] — waiting_for_casinoguru

02.09.2026 Casino Guru Withheld payouts

Luckygem Casino - Player’s winnings haven’t been received yet.

The player from Spain has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Spain has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 01 Sep 2026 Automatic translation:

01.09.2026 Casino Guru Withheld payouts

Luckygem Casino - Player’s withdrawal has been delayed.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 01 Sep 2026 | Resolved : 02 Sep 2026Automatic translation:

28.08.2026 Trustpilot Withheld payouts

Do not even think about opening an account and playing on this fraudulent scamning platform. After playing in the sportb

Do not even think about opening an account and playing on this fraudulent scamning platform. After playing in the sportbook and winning some small euros requested to withdraw a portion of my funds around 140 euro they asked about my id for verification proccess and after getting the confirmation the

27.08.2026 Trustpilot Withheld payouts

Very disappointing experience with LuckyGem. My withdrawals have been taking far longer than the stated 48 hours / 3 bus

Very disappointing experience with LuckyGem. My withdrawals have been taking far longer than the stated 48 hours / 3 business days, including a €150 withdrawal from August 24.I contacted support several times, but instead of giving me a clear explanation or proof that the payments were actually proc

19.08.2026 Trustpilot Account blocks

In my experience, this casino is a scam. They confiscated approximately €1,000 of my legitimate funds and permanently cl

In my experience, this casino is a scam. They confiscated approximately €1,000 of my legitimate funds and permanently closed my account without providing a clear and consistent reason for the confiscation. During the dispute, the justification for their decision also changed.They are also operating

06.08.2026 Trustpilot Account blocks

My experience with LuckyGem has been extremely disappointing.After successfully completing the KYC verification process

My experience with LuckyGem has been extremely disappointing.After successfully completing the KYC verification process and previously receiving withdrawals without any issues, my account was suddenly closed. My remaining balance of €19,010 was confiscated.LuckyGem claims this was due to VPN usage,

06.08.2026 Casino Guru Account blocks Unresolved

Luckygem Casino - Player’s account has been closed with confiscated winnings.

The player from Norway faced account closure at Luckygem casino after attempting to withdraw 372 euros and activating a bonus. Despite his account being fully verified and having multiple successful withdrawals in the past, the casino claimed his account was closed for breaches of terms and conditions, with no option for appeal. We reviewed the case and found that the bonus-to-deposit ratio alone did not sufficiently prove fraudulent or unfair play to justify confiscating his winnings. We asked the casino to reconsider and pay the disputed balance, but it kept its position. As no further meaningful mediation steps remained, the complaint was closed as unresolved.

05.08.2026 Casino Guru Other Unresolved

Luckygem Casino - Player's balance has been confiscated.

The player from the Netherlands reported the unfair confiscation of his remaining balance at LuckyGem Casino after his account was blocked due to an accidental VPN use. He provided KYC documentation to verify his identity and location but faced a lack of response from the casino regarding his requests, including the contact details for their ADR. The casino stated that his account had breached its VPN terms and that the decision was based on a broader security review, while we found no evidence that he had gained any advantage or accessed restricted content. As the casino did not provide sufficient specifics and operated without a valid license or ADR, the complaint was marked unresolved.

04.08.2026 Trustpilot Withheld payouts

Do not play Here. You can make unlimited deposits but when you want to make a withdrawal you can withdrawal Max 2000 per

Do not play Here. You can make unlimited deposits but when you want to make a withdrawal you can withdrawal Max 2000 per week. Which is your OWN money. That is unbeleavable and shows this is an rookie bookie. Do not play Here. Withdrawal takes 24 hours at least

31.07.2026 Trustpilot Account blocks

They stole me my fairly won money! I won in just by value betting. Not some shady bullshit. They stole my money and clos

They stole me my fairly won money! I won in just by value betting. Not some shady bullshit. They stole my money and close account. This is email which i get: "We understand that this is not the outcome you were hoping for. However, after reviewing your case, we can confirm that your account was clos

30.07.2026 Casino Guru Account blocks Unresolved

Luckygem Casino - Player’s account has been closed and funds confiscated.

The player from the Netherlands contested the confiscation of €19,010 by LuckyGem Casino, which claimed he had used a VPN. He denied this allegation and requested evidence multiple times, but the casino failed to provide any proof. He sought full disclosure of the evidence and the reinstatement of his balance. We reviewed the casino’s position and its confidential security claims, but the information provided was not sufficient to verify the allegation or the confiscation. As a result, the complaint was closed as unresolved due to a lack of supporting evidence.

24.07.2026 Casino Guru Other Resolved

Luckygem Casino - Player's bonus purchase is not processed.

The player from Spain had purchased bonus spins for 80 euros but encountered a game error that resulted in her balance dropping to 1.30 euros without the spins being processed. After contacting customer service multiple times, she received a response stating she did not have enough funds, despite having a receipt for the purchase. We asked the casino for clarification and supporting evidence, and the complaint was later marked as resolved by the player. The case was therefore closed as resolved.

23.07.2026 Trustpilot Withheld payouts

My withdraw of €500 (which is somehow the max ammount I can withdraw using Direct Bank Transfer) is still pending after

My withdraw of €500 (which is somehow the max ammount I can withdraw using Direct Bank Transfer) is still pending after 3 days.. I’ve completed the security requirements such as ID-check, proof of address etc. They were all confirmed and accepted by the casino so there shouldn’t be any reason not to

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How the risk index is calculated and how complaints are labelled — the method behind this section.