Luckygem Casino: 25 complaints filed in English across 2 platforms, 4 still open, disputed sums €38,412. Most of them are about withheld payouts (44%). Risk index 64.0. Texts below are the players' own words, as published on the source site; last complaint 2026-10-04.
Status unknown 18
Unresolved 3
Resolved 1
Under review 1
Rejected 1
Closed, no outcome 1
Sources
Trustpilot 15Casino Guru 10
Complaints by month
07
08
09
10
Questions and answers
How many complaints are there about Luckygem Casino?
The English-language record holds 25 complaints from 2 platforms, 4 of them without a resolution; 18 carry no status from the platform. The latest one is dated 2026-10-04.
What do players complain about?
Mostly withheld payouts — 44% of cases, then account blocks (28%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 25 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 64.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 25
16.07.2026Casino GuruAccount blocks
Luckygem Casino - Player's account has been closed.
The player from the Czech Republic attempted to withdraw 4863 EUR but encountered a KYC error after accidentally creating an empty account while logging in. After reporting this issue, the casino blocked both the second account and the player’s main account, despite there being no deposits, gameplay, or bonuses associated with the second account. We reviewed the casino’s evidence and found that multiple accounts had been created in breach of the casino’s terms, so the winnings were not returned. As a goodwill gesture, the casino returned the deposits to the player’s account with no wagering requirement, and the complaint was rejected because those funds could be withdrawn at any time.
16.07.2026Casino GuruGame fairnessRejected
Luckygem Casino - Player's balance has been confiscated unfairly.
The player from Poland is contesting the casino's confiscation of his balance, alleging that it is based on a false accusation of VPN usage. He explains that he was using a legitimate German IP address while visiting family and that his account has been verified without issue in the past. He requests evidence supporting the casino's claims and asks for the return of his confiscated funds.
14.07.2026Casino GuruWithheld payoutsClosed, no outcome
Luckygem Casino - Player’s withdrawal has been delayed.
The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. We informed him about typical withdrawal processing times and advised patience while cooperating with the casino. After the recommended waiting period passed without any response or updates from the player, the complaint was closed due to lack of communication. The player retained the option to reopen the complaint if he chose to resume contact.
08.07.2026TrustpilotWithheld payouts
Do not deposit!!!Luckygem seems to pull a so called "exit",they send out generous bonus offers on email but have no inte
Do not deposit!!!Luckygem seems to pull a so called "exit",they send out generous bonus offers on email but have no intention of paying out money if you win.I have been told numerous times now that i will receive my money but it is still just pending and they even disabled their own live chat to not
08.07.2026TrustpilotWithheld payouts
Terrible experience with withdrawal and customer service do not solve the problem just speak
Terrible experience with withdrawal and customer service do not solve the problem just speak
