Lucky Legends Casino— player complaints: 9 in English

I have been waiting for over 2 1\2 months to be paid. i contact the live chat line everyday and i am told the same thing. that i need to be patient, thier finacial team has been notified and that i will be paid soon. evertytime i contact them i am told the same thing. Disputed amount: 2300$ Casino: Lucky Legends Casino Case #: 4745

I’ve been a loyal customer that’s deposited thousands here. I realize gambling comes with losses and I’ve lost quite a bit over the year. Finally win a modest $2500 and submitted a withdrawal. Let me tell you how that is going (because it’s ongoing) 8/14/2026: Withdrawal requested ($2500) 8/31/2026: 2 days after their promised 7-10 business days they approved half of it. $1250. Whatever. 9/18/2026: it’s now been 26 business days since my withdrawal and I've received ZERO. Based on how things are going, I won’t be paid the full $2500 until mid-October (TWO MONTHS) after my original request. LCB claims $2500 withdrawal limit weekly. That’s very inaccurate. The true limit is $1250 per two-months after they split up payment and delay you. Stick to Stake, Shuffle, Bitstarz - sites that take 3 minutes to pay out vs 3 months. Disputed amount: 2500$ Casino: Lucky Legends Casino Case #: 4720

Currently have an issue with receiving a withdrawal from Lucky Legends. My $1223 withdrawal was approved on 4/22, requested on 4/6 and I still have not received it. Account is verified and I have received 2 withdrawals from here before. This withdrawal was escalated 3 times and nothing has happened. I also have 3 other withdrawals for $2500 each that I am also going to need help with. Disputed amount: 1223$ Casino: Lucky Legends Casino Case #: 4301

Hello. I am still having and issue with redeeming the money that I have won. when I type in my last 4 of my social security number it should highlight the continue button but it will just go back to the page that wants me to put my last 4 of my social security number therefore it will not allow me to be verified in order to redeem my winnings. By the way I have been verified before with lucky legends and have also redeemed winnings multiple times. Please help me because I can't seem to get through to them with their customer support. Thank you for your assistance. Disputed amount: 975.63$ Casino: Lucky Legends Casino Case #: 3597

I have always played by their rules deposited many times using crypto, have sent them my documents a few times and been verified by their outside verification process. I made a withdrawal for the first time of $1300 and after a week I contacted my VIP host, Edward Childs, and he tried telling me something about free spins. I asked him what he meant and he couldn't. I told him that he knew perfectly well that the no rules no max bonus came with 20 spins and I used them 1st according to the rules before I moved on to the games allowed. At this time he told me to wait the 7 to 10 days which doesn't apply to crypto deposits. After 3 weeks I tried to get him on Chat, that's how he preferred, and he never responded. I was instead switched to the VIP account manager and she never acknowledged me. After about 20 minutes I asked her for an update on my withdrawal but she totally ignored me. So I'm reaching out to you,LCB, I'm so dumbfounded at their lack of respect for a loyal depositor. Please advise and thanks for listening. Disputed amount: 1300$ Casino: Lucky Legends Casino Case #: 2818

I won a substantial amount playing at Lucky Legends Casino in December of 23. It took me a long time to start receiving payment. But they finally started paying me. Since then I have only received 1 maybe 2 payments of $2500.00 per month. Their T&C s clearly state they will pay 2500 a week and that has yet to happen. I'm thankful for what I have received. But at the same time I think someone should be held accountable for their inability to pay me my winnings at a rate that quite frankly is slow to begin with. I would hope they can make the 2500 dollars a week payment.. I was doing a little bit of research and I was considering a CDS dispute when I stumbled upon your site and I thought that maybe you guys could help me or atleast give me a little bit of your insight. Thanks for your time Disputed amount: 68000$ Casino: Lucky Legends Casino Case #: 2780

Hello, I play Lucky Legends Casino all the time. Last week I hit pretty big for $6400, now they are not responding to my redemption request. They said they were on weekend. But I have been reaching out on every weekday as well. What can I do to get my winnings?

Hi I also have an issue  with lucky legends , I have emailed no luck contacted customer service nothing and tried the phone number but all I get is no agent disconnecting no such luck. Is the voice box on phone line . It's been since August 7th I was verified 2500.00 said I should get it in 2 days then 10 business days August 10th they will not respond and I tried to find the app on my other phone and it's gone what do I do . They paid me 175.00 winnings SD30843 lucky legends please help  I hate to think the worst . 

I wish I had read these before I accepted the no deposit bonus from this casino. That went ok and I did not win anything so then I deposited money and played and won nothing to brag about then I got a promo for free spins for a deposit of 15$ so I played that and I won nothing again but was thoroughly enjoying the casino. I got a 10$ weekly cashback and I played through my requirements and then I won 10000$ yes I said $10,000.00 I then read the terms and conditions but there were no conditions because I had already played out my wagering requirements and was playing on my winnings. So I waited over seven days and then went into my transactions to see if anything had happened and I had a 30$ chargeback on my account. I thought that it was a charge for the withdrawal of 2500$ I requested. You can only maximum withdraw at a time 2500$. So a couple more days go by and last night I go on chat and speak with a really nice lady and asked what was a chargeback because I had no idea. She looked into it and said that I had a charge come back and that I was not to worry about it because they already took the thirty but I still owed 75$ and 105$ for fees for the chargeback and if I agreed, they would just take the rest owing from my withdrawal once it is approved. Those were pretty much her exact words I was so grateful because I stupidly spent my bill money and food money on spoiling myself counting on my winnings. Never ever have I been so excited. Well now I am literally starving and have no toiletries or anything and telephone is cut off already, next is my internet and power. My own fault for believing in a casino I guess. Anyway after that conversation I went into look at my bank account because I had some shady transactions and thought maybe one of them was lucky legends by accident may have got included in those if I did not recognize the payment company. I already felt terrible and feared I would no loose the winnings because I would not have been entitled to the 10$ cashback. Sure enough this was one of them and what happened with that one is that my bank pointed it out to me and my job now was to contact these companies that had taken money off my card without my knowledge and find out what they would do to fix it. I did not get a response except from Online Pay and of course I deleted the email like an idiot. But I had no idea that it was for any casino and the figure did not look familiar because I also did not realize that they took my thirty $ in American funds so it was a totally different number. Anyway the response I got from Online Pay without a word of a lie was that they did not put that transaction through and to get back in touch with my bank because the charge was fraudulent. I did this and do know that I sent a copy of that email to my bank. So my bank reversed the charge and made me dispute it and then two days later put the charge back on my account. I did not question it because I figured out by then that it was probably for one of the new casinos I had joined. I have to methods of proof of these transactions too. One being the online lineup of the transactions I see on my account which I copied for Lucky Legends and then my original monthly statement which I also sent to Lucky legends The statement shows only one transaction of the withdrawal of funds from my account to Online pay. The list I see online however shows three transactions, one is the original withdrawal that went to Online Pay and then there was a reversal of that, followed by two days later that charge being put through again. So I did not have anything owing in reality and I talked to two very nice staff members last night who thanked me for bringing this to their attention and the lady told me she had passed the information onto the proper area and to wait a little while and check back. So this morning I go to do just that and I have a nice little message that comes up when I try to sign in that says oops something bad happened try again later and it has said that all day now so I am assuming it is because they do not want to pay me and are punishing me for doing nothing wrong. Now I have peanut butter I am eating with a spoon because I have no bread. I have no food for my dog and my bills are all unpaid. Great for my credit for sure. How can they do this to someone. I am so distraught and really do not deserve this the one time I actually win big I get shafted. I am disappointed in inclave too which is an identity verifying company because they do business with this casino, and I trusted them so in turn trusted the casino that used my identity with them to sign me in and open my account. Date of experience: February 23, 2023