RX Casino— player complaints: 16 in English

⚠️ RX.Casino Withdrawal Payment Issue — My ExperienceI am sharing my personal experience regarding a withdrawal from RX.Casino.I requested a withdrawal of €500, but despite waiting and contacting customer support multiple times, I still have not received my payment.The support team told me that the

I’ve been waiting for A withdrawal for more than a week now. These people are Nothing But Thieves. In all honesty, spoken to numerous people over chat over 9 consecutive days, which if anyone is interested, can upload full chat transcripts where they gave me the same bulls**t excuse day in, day out!

I went past the bonus limit, but didnt Get the money over it… and it is laot, and i only have 2 days till the bonus ends, what happens to the money then?

The player from Australia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Australia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 11 Sep 2026 Automatic translation:

The player from Spain has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Spain has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 23 Aug 2026 Automatic translation:

I requested a 151.50 € withdrawal from RX Casino on August 9, 2026. My account is fully verified. The withdrawal has been stuck in "Hold" status for over 5 days, well past their 72-hour window. Although I made deposits for bonuses (which cancelled automatically on their own), the winnings I am withdrawing were generated entirely with my own real cash, completely independent of any bonus. Live support gave evasive answers and closed the chat. I have video proof and screenshots. Please help me recover my funds. ​Email: [email protected] Amount: 151.50 €

Hello LCB Complaints Team,I am opening this official complaint against RX Casino regarding my unpaid balance of €12,500, which has been pending for over 2 months. The casino has blocked my account and confiscated my legitimate winnings under the false accusation that I used a VPN service.I categorically deny using any VPN or proxy. I am a resident of Finland and used a standard consumer mobile broadband subscription from my local provider, DNA Finland.Technical Facts of the Dispute:CGNAT Infrastructure: My ISP (DNA Finland) utilizes Carrier-Grade NAT (CGNAT) technology. This means thousands of standard mobile users legally share the same public IP pool. Automated casino databases frequently trigger "false positives" (Proxy: True), misinterpreting this standard telecommunications routing as a VPN.Dynamic IPs: My mobile device changing IP addresses 5 times over a month is completely normal and expected behavior for mobile tower handovers in Finland. It is not evidence of a VPN.ISP Hostname: My sessions carry the official hostname bb.dnainternet.fi, proving the connection originated directly from a legitimate Finnish consumer ISP, not an offshore data center.Independent IP audits and packet tracing confirm: VPN: False, Proxy: False, TOR: False.EU Payment Agent and Further Escalation:I have already filed an official regulatory complaint with the Anjouan Gaming Board (License ALSI-202409036-F12). Furthermore, I have submitted a time-sensitive settlement offer of €10,000 inside an open dispute on another website, which the casino management has ignored.If this matter is not resolved immediately, I will initiate a formal corporate fraud and illegal asset seizure report with the Cyprus Securities and Exchange Commission (CySEC) and the Cyprus Department of Registrar of Companies against RX Casino's official EU payment agent, FANCYTECH SOLUTIONS LIMITED (Registration Number: HE 473536).I am requesting LCB’s professional mediation to contact the casino representatives, expose this technical misinterpretation, and help me recover my rightful winnings. I am fully prepared to provide all ISP logs and technical proof to your team.Thank you for your assistance.Regards,Jesse Mikael Rinne Disputed amount: 12500€ Casino: RX Casino Case #: 4305

The player from Greece reported that their account was unexpectedly frozen after requesting updates on five pending withdrawals totaling €1,245.96. Despite having successfully completed verification and made previous withdrawals, the casino claimed that the player had violated its Terms and Conditions without initially providing a clear explanation. The Complaints Team attempted to obtain clarification and supporting evidence from the casino. We later reviewed the casino’s changing explanations, including its allegation of VPN use, but the casino did not provide sufficient evidence demonstrating that the alleged VPN use had justified confiscating the player’s remaining balance. The complaint was therefore closed as unresolved.

WARNING: Predatory Scam Operator Confiscating Winnings (RX.Casino / Aninda Solutions Ltd)Do not deposit into this platform. This operator accepts your deposits but freezes your account the moment you win big. They have unlawfully confiscated my €12,502.00 in legitimate winnings using a completely fa

Go elsewhere, if u played here hopefully u didn't have same experience, beginning may I tried withdrawal my 300$ winnings, funny how they take yur etransfer instantly but soon as u have little win now they want all verification, took 3 days to verify my identity, #26 now of trying get my withd

Deposited,money left bank account,no casino account.waited answes 3 days.Goted answer u money is casino account or bank account now.Open them still 0.And its start all over again.

The player from Finland had completed account verification but faced repeated rejections on multiple withdrawal attempts despite having confirmed his account. After being asked for additional documents, he became unable to log into his account, and the internal transfer of his funds did not receive any response. The complaint was resolved by rejecting the player's claim due to evidence that he had used a VPN to access and play on the casino site, which violated the casino's terms and conditions. The use of VPN was prohibited, and this had led to the account suspension and withdrawal denials. The player was advised to avoid VPN use in the future. Later, the complaint was reopened, and additional information was requested. Eventually, the complaint was closed as unresolved, because the casino has not provided a further response.The player from Finland had completed account verification but faced repeated rejections on multiple withdrawal attempts despite having confirmed his account. After being asked for additional documents, he became unable to log into his account, and the internal transfer of his funds did not receive any response. The complaint was resolved by rejecting the player's claim due to evidence that he had used a VPN to access and play on the casino site, which violated the casino's terms and conditions. The use of VPN was prohibited, and this had led to the account suspension and withdrawal denials. The player was advised to avoid VPN use in the future. Later, the complaint was reopened, and additional information was requested. Eventually, the complaint was closed as unresolved, because the casino has not provided a further response. Written by SamuelCasino Analyst & Complaint Specialist Submitted: 17 Mar 2026 Automatic translation:

Depo for 150% bonus and 50 free spin didnt get either Fraud website do not join they will just take ur money and never help uEdit after 2 hours of arguing whit support claiming they couldnt do it wnded up doing it anyway at some point but she gave me. Thebwrong bonus and pick the worse game ever but

I used a reflink where it was black and white what bonus I would receive after depositing, so I deposited. I didn't get anything, so I contacted support yesterday, who gave me a bonus but it wasn't activated, so today I'm writing about activation, and I get an answer that it's not possible because I

The player complained that RX Casino blocked their account and withheld winnings after alleging proxy/VPN use. The player later accepted a €700 settlement, which was credited to their casino balance. Evidence reviewed by the complaint resolver showed that the player subsequently wagered these funds. Therefore, the complaint was closed as REJECTED.

### **Complaint against RX Casino for withdrawal refusal and verification delays****Subject:** Complaint regarding delayed verification and refusal to process withdrawal – RX Casino**Text:**I registered at RX Casino and made a deposit of 500 zlotych polish. After playing on the platform, I requested