Delayed withdrawals against TOS
Reason: Delayed payment
I have 1500€ in pending withdrawals snd can not make new requests since they allow maximum 3x500€ pending requests. Librabets TOS states that withdrawals will be processed in 3 working days, but it has taken more than that and my withdrawal requests are still processing. Thus a total of 2442.50€ is stuck on the site.
--- Ответы в треде ---
AskGamblers • Support Team 2 weeks ago Dear @Hietaj,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
LibraBet Casino • Representative 2 weeks ago Dear player, We kindly inform you that all your withdrawals have been completed successfully. Best regards, Librabet Team
AskGamblers • Support Team 3 weeks ago Dear LibraBet Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation.
LibraBet Casino • Representative 3 weeks ago Dear player, We are writing to provide an update regarding your pending withdrawals. Please be assured that we are in direct contact with our Payments Department to ensure your withdrawal request is processed as quickly as possible. We will notify you as soon as the transfer has been completed. Thank you for your continued patience and cooperation. Best regards, Librabet Team
