Leon Casino— player complaints: 17 in English

The player from France has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from France has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 03 Oct 2026 Automatic translation:

Player's account has been closed at Leon Casino. [Account] — no_react_reg_bad

Player's withdrawal is delayed and canceled. [Withdrawal] — waiting

Player’s withdrawal is delayed. [Withdrawal] — waiting_for_casino

The player from Poland disputed the unlawful confiscation of 67,000 PLN of his winnings by Moonlite N.V. after successfully passing a live video verification. His account was permanently blocked under the vague suspicion of fraud, but he argued that the refund of his deposits indicated a lack of evidence against him, and he requested an investigation into his gameplay logs to reclaim his winnings. He explained that he had played only sports betting, had won without a bonus, and that all verification documents had been accepted before the account was blocked a few hours after the video call. We closed the complaint because it concerned sports betting, which we were not able to properly assess or investigate from both sides.The player from Poland disputed the unlawful confiscation of 67,000 PLN of his winnings by Moonlite N.V. after successfully passing a live video verification. His account was permanently blocked under the vague suspicion of fraud, but he argued that the refund of his deposits indicated a lack of evidence against him, and he requested an investigation into his gameplay logs to reclaim his winnings. He explained that he had played only sports betting, had won without a bonus, and that all verification documents had been accepted before the account was blocked a few hours after the video call. We closed the complaint because it concerned sports betting, which we were not able to properly assess or investigate from both sides. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 16 Aug 2026 | Closed : 25 Aug 2026Automatic translation:

The player from Brazil was facing issues with Leon Casino, where his account was blocked and 3,200.00 reais was being withheld. He had submitted the required documentation but had not received any responses to his emails or access to chat support. We tried repeatedly to get the casino to explain the account block and provide evidence, but no reply was received. As a result, the complaint was marked as unresolved because the casino was not cooperating, and he was advised to contact eCOGRA and the Anjouan Gaming Authority for further help.

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The player from Brazil faced account restriction at LEON Casino due to alleged violations of the terms that he disputed. He had complied with all verification requests, made deposits, and successfully withdrawn funds previously, but he then sought detailed clarification on the specific conduct that led to his account closure and the rationale behind the decision. He said his account was blocked after his winnings balance of about R$ 8,786 was reduced to roughly R$ 465, which LEON described as a partial refund of his deposits, while the rest was withheld. We tried to obtain evidence from the casino, but it did not respond, so the complaint was marked unresolved. He was advised to contact eCOGRA and the Anjouan Gaming Authority for further review.

The player from France had issues withdrawing his €570 winnings from the LEONBET157 website, claiming that the casino had taken his funds. He said his winnings had come from Crazy Time, Ice Fishing, and 100 free spins played with an active bonus. We asked for more details, account access status, and casino correspondence, but he did not reply to our follow-up messages and reminder. As a result, we were unable to continue the investigation, and the complaint was closed for now due to lack of response.

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The player from Australia reported that Leon Casino had closed his account without clear reasoning after he successfully withdrew a portion of his winnings. Despite complying with verification requests, he had received inconsistent explanations for the closure. He said his account was later restored, but withdrawal and deposit functions were disabled, and after a video verification the account was blocked again with his remaining winnings forfeited. We asked the casino for clarification and supporting evidence, but it was not provided within the deadline. As a result, the complaint was closed as unresolved because we were unable to independently assess the casino’s decision.

The player from Germany faced account closure at LEON.BET due to alleged fraudulent activity, which he denied. He cooperated with verification, confirmed he had played sports bets without bonuses, and said the video verification had been completed by video call, but his account remained permanently blocked. We were unable to properly assess the dispute because it concerned sports betting, which was outside our expertise and tools for review. As a result, the complaint was closed without a decision on the merits, and no ADR provider was identified.

The player from Germany faced issues trying to withdraw her winnings of €400 from Leonbet Casino after experiencing website problems that coincided with her withdrawal attempt. Despite previously enjoying playing at the casino, she suspected a scam due to her IP address being blocked and receiving nonsensical messages when trying to complete the withdrawal process. We asked for clarification about her account, country, KYC status, and bonus use, and she confirmed that the account was new, registered in Germany, had not yet gone through KYC, and that the winnings were made without a bonus. The complaint was then resolved after she confirmed that the money had been paid out, so we marked the case as resolved.

The player from Greece attempted to withdraw a total of 700 euros but only successfully received 300 euros. Two withdrawals, totaling 400 euros, remained unprocessed for over a month. He provided evidence of the missing transactions. The complaint was resolved after the player submitted bank statements and written confirmation from his bank confirming that only one transfer had been received. The casino claimed the funds were sent, but the player requested proof of the other transfers. The issue was marked resolved following the player's confirmation, though no further details from the casino were provided.

The player from Sweden, who had previously self-excluded at Leon Casino, created a new account and made a withdrawal request of 420 euros. However, the withdrawal failed validation, and a transaction labeled "Debit correction" of 405.12 euros occurred, leaving her with only 15 euros. She sought answers regarding the withdrawn funds, the status of her account, and why she was allowed to register despite the self-exclusion. The complaint was closed as unresolved due to the casino's lack of cooperation, as it failed to respond to inquiries or provide evidence. The complaint closure is negatively impacting the casino's safety rating, and the player was advised to use gambling blocking tools and consider filing a complaint with the relevant gaming authority.

The player from Italy was unable to withdraw his winnings as the casino had accused him of fraud and money laundering, which led to his account being blocked. He asserted that his money had been obtained through legitimate sports bets and that he had only been able to withdraw a portion of his winnings. The complaint was closed by the Complaints Team as they lacked the expertise and access to evaluate disputes related to sports betting and could not fairly assess the casino’s internal investigation. Therefore, no resolution was provided in this case.

Hello, On 01.01.2024, my account at Leonbet was closed because I requested a permanent ban due to gambling addiction. 6 months later, they reopened my account, and I was able to deposit again. The casino is not cooperating and refuses to provide any GDPR information. They offer some absurd arguments, claiming they are not obligated to do so. My request for a refund was also dismissed without any consideration or review by a support staff member. I demand that the casino refund my losses as the account should not have been reopened since I had requested a permanent ban due to my addiction.