FestivalPlay Casino— player complaints: 7 in English

Player wants account closure assistance. [Account] — unresolved

Player’s account should have been closed for self-exclusion. [Account] — waiting_for_casino

Player’s self-exclusion request is ignored. [Self-exclusion] — unresolved

Player's withdrawal is delayed and not processed. [Withdrawal] — unresolved

Player's withdrawal is delayed due to vague reasons. [Withdrawal] — unresolved

The player from Ireland requested to self-exclude from Festival Play due to a gambling problem but was allowed to continue gambling, leading to losses of 1340€. They are seeking a refund and intend to escalate the issue if it is not resolved.

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