King Billy - Duplicate account dispute
Hi! I deposited 15€ yesterday (Thursday 10.9.) while using my phone at home. I was supposed to get a bonus offer mentioned on classybeef's site as I had used their link. But it seemed that I hadn't recieved the bonus so I sent a message through live chat, which for some reason on mobile closed immediately and directed me to email. I sent a short email about it, but I didn't seem to get a response. After this I went on my computer to ask the live chat about and the bonus got implemented on my account. I played through the wager and ended up having 290€ left to withdraw. I had problems with withdrawing at first, because I needed to send all the proper documentation. After providing all of the required documents, I logged off and came back the next day. Next day it seems that my account has been disabled and I've been sent a message claiming that I've used duplicate accounts. After going through all of this with the live chat, the live chat claimed that there were multiple accounts on this IP address, and any issues are coming from the technical department. I know that it couldn't been anyone from this household nor can any of our neighbors access our internet. I do have a dynamic IP address.
I've asked for an official statement and a reply from the technical department, but I've only gotten the same text book answer.
