King Billy— player complaints: 38 in English

After 1 month… stating my case back and forth to the VIP managers in kingbilly casino. I am so frustrated that every email i have sent to them has different viPManagers writting me back..asking different statement or verification about my case and etc. I Only need to verify one thing to them and it

They ask a kyc only when u lose don’t care if you win and even when u provide document they like to be as slow as possible

They want lots of personal information from me. Just to withdraw the $500 I won on the King Billy casino website.I continuously uploaded things, but they said it wasn't good enough. And they keep rejecting my withdrawal.The guy that I spoke to on messenger told me that my account was verified, and t

Player has not received the expected bonus. [Bonus] — rejected_other

Player's withdrawal is delayed due to unverified address. [Withdrawal] — unresolved

Was working fine. Then one day it froze in the middle of free spins when I got back on it finished the free spins but I received no money even though it said $134. So after that I do not recommend been 5 days still no answer or replacement. Now they try to say they are waiting on response from me on

Beware of King Billy casino my husband was playing on there casino and made deposits totaling almost $6000 then when he tried withdrawing some winnings in the amount of $1400 they kept declining it for different reasons. After over a week off back and forth they gave him his withdrawal and closed hi

Good luck trying to make a complaint to this casino gaming authority CGA. With this casino you are truly on your own, BEWARE

This site is a complete effing scam.Stay the eff away.I signed up, I’ve never played on this site and deposited $200.It logged me out after I deposited and disabled my account.I contacted support and they said that the administration team has shut my account down permanently!Like wtf???They said to

Where’s the 0 star option? My father was scammed by this casino! Made deposits on 2 separate occasions in total $5000+ he used zip pay to deposit money and won $1400 and tried to withdraw with it and had endless issues trying to get his winnings, I had to helpAlong side him to constantly upload mult

This casino let me deposit and play even though they are closed. It reads on their website that the casino is closed June 15th but I was able to do deposit and play June 25th. I still had balance of over 1000€ that I won with bonus active and when I tried to login next day I was unable to do so since it is closed. There was no information when I made the deposit that it is closed. I want my money back! This casino did exit scam on me and most likely many others!

my withrdawal from the casino has been declined tens of times now with no further explanation i'd like to know what the problem is so i can get my money back to my bank account, the casino itself has not answered in any way or form to my other complaints. If there is something i need to fix on my account i would like to know Why is the only thing i'm getting is Declined and no explanation on why the withdrawal is getting declined getting a little impatient here with all this bulls***

i have tried multiple times to take home my money from my account but when i go to the transactions the transaction says failed.

I have submitted to King Billy twice all the documentation they have asked for. They are not accepting my bank statement, even though all other casinos have accepted it. I cannot dictate to my bank the format in which they use. King Billy is refusing to send me a large win of $500.00 I believe this is a scam to to withhod winnings. They do not respond in a timely manner and do not answer direct questions. All other casinos accept my bank statement. Please help me resolve. Thanks.

Hello thank you for accepting me on this platform. my english is not so good sorry for that. I played king billy was lucky I won 6200 euro I need to verify my account first document I sent then picture with writing on king billy. After that they lock it and tell me to do skype verification. I make a appointment and they unresponsive I call and do skype verification with them answered all the question. They can see I am the person with ID they can see I am the person with skype and question me about my id. I done everything. I might get my phone number wrong I was really nervous and have multiple phone numbers what more do they want I did everything I can possible to that I am the person who I say I am. I get email "Dear xx  You didn't pass the video verification.  Please provide the following information so that our financial department can transfer your deposit from your casino account to your Bank account:" This casino give me a bad feeling now and I am super unhappy. Cannot believe this casino get a good review here if they make players so unhappy when they win. So difficult. I proof myself that be that person they can see on skype. I think I say wrong number of registration. Why is it possible for this casino to ask every question and they approve it is alright. They need to do skype to see I am the person hold my id and stuff. I

Hello, I would like to complain about KING BILLYService! After a long time I wanted to play again.My account is fully verified. The last payments made through my bank account. To date, the credit is not on my account! 13 Feb 2023, 23:35 deposit Online bank transfer Pending 20 euros I am only consoled with the following words; Unfortunately there is nothing we can do about it. They will try to solve your problem as soon as possible. transfer confirmation Berlin, We hereby confirm receipt of the following transfer order: 13.02.2023 [EDIT] [EDIT] 13.02.2023 20,00 EUR TR4649607984 REF k Paysafe Payment Solutions Limited [EDIT] ======================== Exactly the same as on 05 Nov 2022, 13:51 deposit Online bank transfer Pending 10 euros This credit was not posted either! thank you for help.

They suspended my account because of a result of a self-test. I can't do Withdrawal, they Said that the financial departument have to give an aprove, i AM in this situation for 3 days

I didnt pass their skype call to complete verification although I tell all my information right to them. They just paid me deposit amount (250€) back and send this text to my email. "Dear [EDIT],  With all respect from the King Billy Casino, we must inform you about according to the decision of our finance department, you didn't pass the verification process. The balance has been confiscated up to the deposit, the profile has been closed, and the deposit will be refunded.   Thank you for understanding and cooperation." I am not 100% sure about my username and sorry about my bad english.

I won 2497 € from Kingbillycasino on january 22. I played 3 welcome bonuses and won with the third one. Kingbillycasino asked me many documents and I sent all my Id cards, proof of address, many bank statements and even selfie with my ID... After all these and many months they told me I need to come video call with them to Skype or something? I was very impressed. Im old woman and I dont use any Skypes or social medias. I dont even have a camera so thats not possible. I havent did anything wrong and I have proof my identifity many times to the casino but they doesnt pay my withdrawal.. I had been told you could maybe help me?

Played with 650€ over 3 days.Around 200€ per day Bet SIze:0.5€ Games played: "Midas Golden touch" "La dolce Vita" "Books and Bulls" The base games paid basically nothing.I cant remember a single win that was worthwile.Maybe 10€(20x) was the highest i could remember. The bonus games were even worse.At one point i wasted around 400€ on a 0.5€ bet size without getting any bonuses.Then when i finally got one it paid 11€(22x).All other bonuses throughout the 3 days were in similar range.I feel i got scammed by this casino and regret wasting this much deeply. I will post screenshots of my last 50 spins below.Unfortunately they only allow to show the last 50 because the whole list would look even more pathetic. [EDIT] appreciate your help and hope we can resolve this quickly thank you Kind regards