Hyper Casino - Account Balance Access
On 22/02 I noticed that access to my Hypercasino account (games as well as cashier) was blocked.
I asked the "VIP Host" about this on the same day and was told that there was an unspecified "review" and that I would be notified once the review was complete.
No further information, nor a time frame, were communicated in response to further enquiries. I raised a formal complaint with the operator on 25/01, also formally asking to remit my account balance. No substantial reply has been received to the complaint, only further "VIP Host" messages, stating that I would be notified at an unspecified time.
To this date, I have not even been told what this "review" is about.
I consider the time frame of this "review", and the fact that the operator has not even informed me what is being reviewed, as unacceptable. I have neither been given a reply to the formal complaint (their T&C do not state a time frame for this), nor a time frame for resolution.
As a result, I am starting the ADR process and am asking to compel the operator to return my account balance.
My account is fully verified including source of wealth and source of funds, and no concerns have been raised regarding the documentation provided.
Thank you for your consideration.
