Horus Casino — player complaint #78574, 2026-08-30: withheld payouts

Reason: Delayed payment I won €5,000 on 22/07/2026. So far, I have only received €2,000, and I am still waiting for the remaining €3,000.I have contacted customer support multiple times, but I keep receiving the same response: “Please wait and be patient.” I have also emailed the finance department several times to ask when and how I will receive the rest of my winnings, but they have never replied.To make matters more concerning, live chat confirmed that the maximum withdrawal limit is €20,000 per month, which is well above the amount I am trying to withdraw. Therefore, there appears to be no valid reason for this delay.I believe this lack of communication and the continued delay in paying my legitimate winnings is unacceptable. I am requesting the immediate payment of my remaining balance and a clear explanation for why my withdrawal has been delayed for so long.If this matter is not resolved promptly, I will have no choice but to escalate my complaint to the relevant regulatory authorities.